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Scheduler/Intake Coordinator

4 months ago

Ashtabula, United States Anew Behavioral Health Full time
Job DescriptionJob DescriptionSalary: $16.50

Anew Behavioral Health is seeking an experienced, forward-facing Intake/Access Scheduler for our Ashtabula, OH Office. Our schedulers are the face and voice of our company, so we are looking for someone with exceptional customer service experience.

 

Duties include being responsible for greeting clients on the phone or at our office, gathering accurate information and scheduling client services, welcoming all clients to their appointment, and representing our company’s goal of an exceptional client experience at every encounter. Insurance and benefit verification, and collection of copays and payments.


Customer service is KEY


Hours: This role is a full-time position Monday-Friday from 8:00a - 5:00p.


You Are:

  • A responsible, individual with a passion for service to others
  • Professional in your demeanor, caring in your response
  • Efficient, able to prioritize your job duties and complete your work in a calm and organized fashion
  • A positive advocate for all that seek your assistance


We Are:

An organization of professional caregivers; psychiatrists, nurse practitioners, therapists, nurses who work collaboratively with a client-first approach to our services. Our company is well-established, busy, and continuing to expand.


Work Responsibilities

  • General client access services, including:
  • Answer telephones
  • Schedule client services directly with client or from referral sources
  • Confirm client appointments
  • Greet and check-in clients, obtaining client documentation and paperwork
  • Schedule return appointments
  • And most importantly, communicate all the above electronically to each client’s providers in our integrated care model


Qualifications:

  • A minimum of 1 year experience in a medical office preferred
  • Minimum requirement of a high school diploma, prefer an associate degree or work towards a degree or certification
  • Proven excellence in customer service
  • Must pass a background check and have reliable transportation
  • Experience with insurance verification is a plus


Medical and dental benefits offered, as well as PTO.


Job Type: Full-time


Salary: $16.00 per hour


Benefits:


  • Dental insurance
  • Health insurance
  • Paid time off


Schedule:


  • 8-hour shift
  • Monday to Friday


Ability to commute/relocate:


  • Reliably commute or planning to relocate before starting work (Required)


Experience:


  • Medical terminology: 1 year (Preferred)
  • Customer service: 1 year (Required)
  • Computer skills: 1 year (Required)


Work Location: In person