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Senior AWS Connect Engineer/Developer

3 months ago

Gwynn Oak, United States NetVision Resources, Inc Full time
Job DescriptionJob Description

Position Description:

  • Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
  • Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
  • Support and enhance existing processes based on new requirements or upgrades.
  • Facilitate requirements gathering, review and document requirements.
  • Design and develop solutions within the ServiceNow environment.

Skills Requirements:

FOUNDATION FOR SUCCESS (Basic Qualifications)

  • Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
  • 7 years of experience working with large enterprise framework
  • 7 years of hands-on experience working with AWS Cloud platform
  • 3 years of hands-on experience working with Amazon Connect
  • 3 years of experience using Node.js, Python or Java for development
  • 3 years of experience in designing call routing & messaging
  • Excellent interpersonal and communication skills
  • Must be able to obtain and maintain a Public Trust.

FACTORS TO HELP YOU SHINE (Required Skills)
These skills will help you succeed in this position:

  • Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
  • Knowledge and experience with integrating Pega workflows with CCaaS.
  • Knowledge and experience with building reports and dashboards preferably with Tableau.
  • Solid AWS Cloud and AWS Connect Developer experience.
  • Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
  • Experience with process flow documentation creation.
  • Strong verbal and written communication skills.

HOW TO STAND OUT FROM THE CROWD (Desired Skills)
Showcase your knowledge of modern development through the following experience or skills:

  • Adept at working independently, but also in a team environment.
  • Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
  • Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
  • Prior Federal government experience.
  • Self-starter, highly motivated individual who adapts to a dynamic work environment.
  • Strong attention to detail with an ability to operate effectively across multiple priorities.

Education:

  • Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field with 7+ years of experience
  • Must be able to obtain and maintain a Public Trust. Contract requirement.