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Junior Genesys Cloud Developer

4 months ago

Buffalo, United States Miratech Full time
Job DescriptionJob DescriptionCompany Description

Who we are

Miratech is a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains since Miratech inception in 1989. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, to be a part of international relentless team which helps the visionaries to change the world.

Job Description

We are looking for a Junior Genesys Cloud Developer for a 3-month contract with the possibility of extension to help us design and deliver CX solutions that provide our client with a beautiful customer journey that achieves results. The role is hybrid working with 3 times per week work from the office. The successful candidate will play a key role in IVR and Routing development activities, ensuring minimal disruption to business operations.

 Responsibilities:

  • Write, maintain, and implement Genesys Cloud contact center solutions.
  • Development of Genesys Cloud call flows for routing and IVR.
  • Development of Scrips and SMS configuration in Genesthe ys platform
  • Monitor the technical performance of internal systems. 
  • Respond to requests from the development team. 
    Gather information from consumers about program functionality.
  • Conduct technical implementation activities to support transaction.
  • Work on bug fixing.
Qualifications

  • 1+ years of experience with the contact center solutions.
  • 0,5+ year of experience with the Genesys Cloud solutions: Genesys Cloud Architect, IVR callflows, Routing.
  • Hands-on with Genesys Cloud Scripting and JavaScript.
  • Experience with applications leveraging APIs, JSON or JavaScript in web applications.
  • Excellent communication skills.

Nice to have:

  • Genesys Cloud Professional certification.
  • Knowledge or hands-on experience with Google Dialogue Flow.

We offer:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.



Additional Information

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