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Intake Coordinator

4 months ago

San Diego, United States Serene Health Full time
Job DescriptionJob Description

Empowering Wellness, Transforming Lives

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, A Positive Choice, and PsycHealth, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.

As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.

Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.

A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work

Role and Responsibilities
  • Determine placement requirements.
    • Conduct member intake and assessments.
    • Identify Housing or Health Services in the system and support for non-housing services that a member may require.
    • Identify a plan of action and work with the member to acknowledge next steps and requirements.
    • Once Member Intake is complete, update the member file.
  • Assist enhanced care manager and members with the exchange of resource and referral information.
  • Manage members progress and goals.
  • Communicate and follow up with an enhanced care manager (ECM).
  • Collaborate with a serene Community support manager to administer member changes and information updates (case Assignment).
  • Prepare all data and enter data into company platforms.
  • Maintain knowledge of company requirements and platforms to facilitate efficient work.
  • Prepares for weekly meetings with team members to keep them updated on current intake numbers.
  • Prepares for internal stand-up meetings to keep staff updated on member status or updates to policies/procedures.
  • Complies with work rules and policies.
  • Performs other duties as assigned.
  • Ability to work with multiple providers and nurture relationship(s) between Serene Health and the providers we work with in a professional manner.
  • Mediacy between Partnered health plans and their members.
  • Utilize provider portal(s) to verify member status and services, update member status and verify member information.
  • Ability to prioritize and work efficiently through-out the work day with a strong attention to detail.
  • prepare documentation and reporting on intake numbers.
  • make assigned number of intake calls and work with operations manager to reach team goals.
Pay range$19—$24 USD

Benefits

Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:

Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.

Short & Long-Term Disability Benefits: Protection when you need it most.

Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.

Flexible Spending Accounts: Manage your finances with flexibility.

Employee Assistance Program (EAP): Support when life throws challenges your way.

401(K): Building your financial future with us. Effective after 1 year of employment.

Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.

Paid Holidays: Quality time to enjoy celebrations.

Employee Referral Program: Share the opportunities and reap the rewards.

Company Discount Program: Enjoy savings on everyday expenses and memberships.

Equal Employment Opportunity

Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.

Pre-Employment

Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.