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System Support Supervisor
4 months ago
Job Purpose: Assist IT Manager in a fast pace environment configuring and
maintaining System and Network Infrastructures. Provide 2nd and 3rd
level support as needed. Assist or lead projects.
Essential Duties and Responsibilities:
- Install, configure, and maintain Windows based workstations, handheld devices,
and servers.
- Provide support to Autonomous Guided Vehicles (AGV).
- Configure and monitor network infrastructure, equipment, devices.
- Setup and maintain user accounts within an enterprise environment.
- Setup and implement RF and wireless devices.
- Setup and troubleshoot various printer technologies.
- Setup and maintain phones, both desk and cell.
- Perform and/or oversee software installation, and upgrades.
- Maintain site licenses for departments and facility.
- Troubleshoot networks, systems, and applications issues to identify and any issues
that may interrupt operations.
- Develop various training material, SOPs, Run Books and instructional sheets for IT
related items.
- Communicate with operations and leadership any issues that arise, provide
solutions, and implement preventive measures.
- Establish and perform maintenance programs following company and manufacturer
standards.
- Maintain confidentiality with regard to the information being processed, stored, or
accessed by the network.
- Document network problems and resolutions for future reference.
- Other duties as assigned.
- Travel may be required.
Qualifications:
- Strong in Windows OS and Office applications.
- Have experience with network technologies such as switches, routers, access
points, etc.
- 4+ years of experience in the IT field with working knowledge of Windows server,
Active Directory, and Exchange.
- Strong written and oral communication skills, particularly the ability to explain
technical concept in non-technical terms.
- Ability to work independently or as part of a team to achieve common goals.
- Strong analytical and technical ability to solve complex problems.
- Strong organizational skills needed. Strong customer service and interpersonal
skills required.
- Knowledge of Linux is a plus.
- Warehouse experience and warehouse IT experience is a plus.
- Logistics understanding and technology related to logistics within a warehouse
environment is a plus.
- Past work or understanding the process of AGV's is a plus.
Work Environment:
- The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
- Ability to work in a distribution center environment with a variation of temperatures
and heights.
- Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks,
reach trucks, clamps, scissor lifts) in a high paced environment.
- The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
- Lifting up to 50 lbs.
- Sitting at a computer for long periods of time.
Business Continuity Plan
- Knowledge of SQL, VM Server Setup, prepare DC for System failover, working with
operations to complete failover with minimal impact to operations.
- Document plans for the turnover and need to be followed step-by-step.
- Creating daily store orders through portal
- Bi-yearly training and testing in sandbox to make sure you are prepared
- Requires a level head in a stressful environment and quick response to minimize
impact to the DC and operations
Scheduling Requirement:
Weekend hours is a must and holidays may be required. Some travel is required.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
