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Salesforce IT Manager

4 months ago

Los Angeles, United States NextPhase Full time
Job DescriptionJob DescriptionWHO WE ARE:
NextPhase.ai is a Data Management and Business Systems solution provider focused on services for enterprises in the cloud. We are leading the innovation agenda with our clients by delivering a portfolio of services to help them improve data quality and optimize systems for better business outcomes. NextPhase.ai provides you with a dynamic and fun work environment and encourages you to use creative thinking to solve client challenges.

THE ROLE
The BSA will partner with a team of engineers, portfolio leads, and business partners where you will continue to develop your skills while helping ensure that the platform is effective and scalable for business-critical departments. You will provide a valuable contribution as a bridge between Sales teams and IT delivery. You should be able to utilize your time by testing key features & functionality before they are production ready. The ideal candidate is excited to learn new technologies, loves Salesforce, and is not afraid of a challenge.

YOU WILL
  • Manage projects on the Salesforce platform. Ensure alignment of IT resourcing and manage tasks according to project milestones.
  • Monitor and track the resolution of activities such as managing ticket backlog, grooming requirements, and triaging production issues.
  • Manage project communication to ensure that tasks, milestones, and expectations are clear to all stakeholders.
  • Collaborate with business stakeholders to gather requirements, deliver solutions with engineers, conduct Quality Assurance Testing (QA), facilitate User Acceptance Testing (UAT), and provide.
  • Post-production support.
  • Own functional tasks and deliverables, including process definition and re-engineering, high-level and detail-level requirements gathering, functional design, testing, and continuous improvement of business applications.
  • Provide strong analytical, problem-solving, and technical skills to collect requirements effectively, identify alternatives, and design and deploy quality solutions.
  • Perform Salesforce configurations and guide developers on advanced customization.

EXPERIENCE

· Prefer 10+ years of relevant experience.

· 6+ years working with Sales Force Sales Cloud

· 3+ years of IT management experience managing systems supporting Sales Force Sales Cloud.


SKILLS

● Expert knowledge of business systems processes within the manufacturing industry, including managing accounts and contacts, opportunity management, mange sales teams and activities
● Experience analyzing, designing, configuring, and supporting Salesforce implementations, including integrated apps and tools
● Experience managing and implementing advanced configurations such as custom objects, fields, formulas, validation rules, flows, and workflow rules
● Certified Salesforce Administrator having experience with Sales Cloud, and SFDC Lightning framework
● Understands impact of emerging business trends and their implications .
● Excellent mentoring skills for developing subordinate staff.
● Expert knowledge of and ability to put into practice commonly used SDLC methodologies (Waterfall, Agile, etc.).
● Lead large scale or complex business systems and application upgrades/ enhancement development and installations
● Define cost and time estimates for implementation/development projects
● Provide Level 1 support for the applications in the portfolio