Current jobs related to Technical Support Trainer - Kansas City - CONEXON

  • Technical Support Trainer

    3 months ago

    Kansas City, United States CONEXON Full time

    Job DescriptionJob DescriptionDescription:Conexon is a leading provider of innovative Fiber-to-the-Home (FTTH) solutions, empowering rural communities with high-speed broadband connectivity. Our mission is to bridge the digital divide and bring reliable, high-speed internet access to underserved areas across the United States. As we continue to expand our...

  • Technical Support Specialist

    1 day ago

    Kansas City, Missouri, United States C4 Technical Services Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at C4 Technical Services. As a Technical Support Specialist, you will be responsible for providing technical assistance to end-users, resolving technical issues, and ensuring the smooth operation of computer systems.Key ResponsibilitiesProvide technical support to...

  • Technical Trainer

    20 hours ago

    Elizabeth City, United States TCOM, L.P. Full time

    The OCONUS Trainer/Field Technician will work onsite in CONUS and then deploy overseas to support an ongoing government contract. Successful candidates will have worked with military-grade aircraft/drones for at least five years through training classes held within the past five years and have conducted training classes on advanced military equipment. Note:...

  • Technical Trainer

    1 week ago

    Carson City, Nevada, United States Aurora Innovations Full time

    About Aurora InnovationsAurora Innovations is a leading company that believes in pushing the boundaries of what is possible. We are a team of passionate individuals who are dedicated to creating innovative solutions that make a real difference in the world.Our MissionWe are on a mission to empower our customers with the knowledge and skills they need to...

  • Technical Trainer

    2 weeks ago

    Iowa City, United States ALPLA Full time

    Description ALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oral, Pepsi, and more. ALPLA values their employees, work-life balance, personal growth, compensation and sustainability. What Can You Expect From ALPLAHealth and Wellness Care Program- Benefits ...

  • Technical Trainer

    2 weeks ago

    Iowa City, United States ALPLA Full time

    Job Description ALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oréal, Pepsi, and more. ALPLA values their employees, work-life balance, personal growth, compensation and sustainability. What Can You Expect From ALPLA Health and Wellness Care Program-...

  • Junior Technical Trainer

    1 month ago

    Oklahoma City, United States USIT Full time

    Description CP is seeking a Technical Trainer to support a large scale training delivery effort. Responsibilities: Training shall be provided to end-users, currently in the maintenance and financial fields. Training course materials will be Government- provided and Contractor shall ensure that all training supports and meets the learning...

  • Technical Trainer

    2 weeks ago

    Iowa City, United States ALPLA Full time

    Job Description ALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oréal, Pepsi, and more. ALPLA values their employees, work-life balance, personal growth, compensation and sustainability. What Can You Expect From ALPLA Health and Wellness Care Program-...

  • Technical Trainer

    2 weeks ago

    Iowa City, United States ALPLA Full time

    ALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oreal, Pepsi, and more. ALPLA values their employees, work-life balance, personal growth, compensation and sustainability. What Can You Expect From ALPLA Health and Wellness Care Program- Benefits Child...

  • Technical Trainer

    1 month ago

    Iowa City, United States ALPLA Full time

    ALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oréal, Pepsi, and more. ALPLA values their employees, work-life balance, personal growth, compensation and sustainability. What Can You Expect From ALPLA Health and Wellness Care Program- Benefits Child...

  • Technical Trainer

    2 weeks ago

    Iowa City, United States Alpla Inc. Full time

    Job DescriptionALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oréal, Pepsi, and more. ALPLA values their employees, work-life balance, personal growth, compensation and sustainability.   What Can You Expect From ALPLA   Health and Wellness Care...

  • Technical Trainer

    4 weeks ago

    Iowa City, United States ALPLA Full time

    ALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oréal, Pepsi, and more. ALPLA values their employees, work-life balance, personal growth, compensation and sustainability. What Can You Expect From ALPLA Health and Wellness Care Program- Benefits Child...

  • Technical Trainer

    3 weeks ago

    Iowa City, United States Alpla Inc. Full time

    ALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oréal, Pepsi, and more. ALPLA values their employees, work-life balance, personal growth, compensation and sustainability. What Can You Expect From ALPLA Health and Wellness Care Program- Benefits...

  • Technical Trainer

    1 month ago

    Iowa City, United States Alpla Inc. Full time

    ALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oréal, Pepsi, and more. ALPLA values their employees, work-life balance, personal growth, compensation and sustainability.   What Can You Expect From ALPLA   Health and Wellness Care Program-...

  • Technical Trainer

    1 month ago

    Iowa City, United States Alpla Inc. Full time

    Job DescriptionALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oréal, Pepsi, and more. ALPLA values their employees, work-life balance, personal growth, compensation and sustainability. What Can You Expect From ALPLA Health and Wellness Care...

  • Technical Trainer

    1 week ago

    Iowa City, Iowa, United States Alpla Inc. Full time

    About Alpla Inc.Alpla Inc. is a leading global manufacturer of innovative, customized, and sustainable packaging solutions for top companies. Our company values its employees, prioritizing work-life balance, personal growth, compensation, and sustainability.What We OfferComprehensive Health and Wellness ProgramChild Care BenefitsDependent Care Cost Savings...

  • Technical Skills Development Trainer

    2 weeks ago

    Iowa City, Iowa, United States ALPLA Group Full time

    About ALPLA GroupALPLA Group is a renowned global entity, committed to crafting innovative and sustainable packaging solutions for leading brands across various industries. We prioritize the growth and well-being of our employees, fostering a culture that emphasizes work-life balance, personal development, and sustainability.Position OverviewThe...

  • Apprenticeship Technical Trainer

    2 months ago

    Iowa City, United States ALPLA Group Full time

    ALPLA North America has some exciting news! We are building a Technical Training and Learning hub near our Iowa City manufacturing sites in efforts to train and develop future talent!ALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oréal, Pepsi, and more....

  • IT Support Specialist

    2 days ago

    Kansas City, Missouri, United States Advantage Technical Full time

    Job Title: IT Support TechnicianAdvantage Technical is seeking a skilled IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical support and assistance to our clients.Job Summary:We are looking for a highly motivated and experienced IT Support Technician to join our team. The successful candidate...

  • Technical Support Specialist

    3 weeks ago

    Kansas City, Missouri, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in the IT sector? We are seeking dedicated individuals to fill the role of Desktop Support.Role Responsibilities:As a key member of our team, you will engage in various Desktop Support activities, including:Providing troubleshooting and repair services for workstation softwareManaging PC Installations,...

Technical Support Trainer

4 months ago

Kansas City, United States CONEXON Full time
Job DescriptionJob DescriptionDescription:

Conexon is a leading provider of innovative Fiber-to-the-Home (FTTH) solutions, empowering rural communities with high-speed broadband connectivity. Our mission is to bridge the digital divide and bring reliable, high-speed internet access to underserved areas across the United States. As we continue to expand our footprint, we are seeking a dedicated Technical Support Call Center Trainer with expertise in Telecom, emphasis on FTTx solutions to join our team and contribute to our mission-driven work.

We are looking for a dynamic Technical Support Call Center Trainer to develop and deliver comprehensive training programs for our technical support team. The ideal candidate will have a passion for rural broadband, excellent communication skills, and a proven track record in training and development. As a Technical Support Call Center Trainer at Conexon, you will play a pivotal role in ensuring our support team is equipped with the knowledge and skills needed to provide exceptional service to our rural broadband customers.

Requirements:

Key Responsibilities:

  1. Customized training program development: Create tailored training materials, modules, and courses specifically focused on Conexon's FTTx solutions, covering topics such as network design, deployment processes, troubleshooting techniques, and customer service standards.
  2. New hire onboarding: Facilitate comprehensive orientation sessions and training workshops for new technical support team members, ensuring they understand Conexon's mission, values, and commitment to rural broadband access, as well as the technical aspects of our FTTx solutions.
  3. Ongoing training and skills enhancement: Organize regular training sessions and workshops to keep existing support staff updated on the latest developments in Conexon's technologies, including software updates, network optimizations, and best practices for customer engagement.
  4. Performance evaluation and feedback: Design and implement performance assessments, simulations, and role-playing exercises to evaluate the proficiency of support team members in handling customer inquiries and technical issues. Provide constructive feedback and coaching to help individuals improve their performance and customer interaction skills.
  5. Knowledge management: Maintain a centralized repository of training materials, documentation, and resources, ensuring that information is accurate, up-to-date, and easily accessible for support team members.
  6. Continuous improvement initiatives: Gather feedback from support team members, supervisors, and customers to identify opportunities for enhancing training programs, processes, and tools. Implement changes and updates as needed to improve the effectiveness and relevance of training initiatives.
  7. Cross-functional collaboration: Collaborate closely with other departments within Conexon, including network operations, customer service, sales, and marketing, to ensure alignment between training initiatives and organizational goals. Coordinate closely with subject matter experts to incorporate technical updates and changes into training materials and programs.
  8. Stay informed about industry trends: Stay abreast of developments in the telecommunications industry, particularly related to rural broadband and FTTx technologies. Actively seek out opportunities to enhance your own knowledge and skills and incorporate relevant industry trends and best practices into training programs.


Qualifications:

  • Bachelor's degree in a relevant field or equivalent work experience.
  • Proven experience in technical support or a related field.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong training and coaching abilities, with a track record of developing and delivering effective training programs.
  • Experience with learning management systems (LMS) and e-learning platforms preferred.


Conexon is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply.


If you are passionate about rural broadband access, customer service excellence, and empowering others through training and development, we encourage you to apply for the position of Technical Support Call Center Trainer. Join our team and be part of our mission to connect rural America with high-speed internet access.