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MVP Work-Space Team Member

4 months ago

Holland, United States MVP SPORTSCLUBS Full time
Job DescriptionJob Description

PRINCIPAL FUNCTION

Responsible for supervising Work-Space with emphasis placed on ensuring quality and consistent delivery of customer service and cleanliness to our members with the ultimate goal of promoting MVP Work-Space as a value-added tool to retain All Star members as members.

RESPONSIBILITIES

  1. Know, understand, and exemplify the MVP Sports Clubs Values and Service Standards.
  2. Greet all members, guests, and staff at the Workspace Desk. Check all members and guests into facility making sure appropriate forms and waivers are filled out when necessary.
  3. Ensures that all Team Members (in and out of their department) know, understand and exemplify the MVP Sports Clubs Values and Service Standards.
  4. Meet and greet all members upon arrival and be available for and responsive to client needs at all times as well as effectively address and/or communicate members’ concerns, comments and questions to appropriate manager or director.
  5. Uses checklists to always ensure a clean and professional facility including but not limited to cleaning up Work-Space common space, conference rooms, kitchen and restrooms daily.
  6. Market and develop usage of conference and meeting rooms.
  7. Handle the booking and reservation of rental space and manage space inventory system.
  8. Maintain a neat and professional personal appearance by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge.
  9. Other duties as assigned.

REQUIREMENTS

  1. High school diploma or equivalent or relevant work experience.
  2. Excellent verbal and personal communication skills, confident, outgoing, and professional.
  3. Minimum 6 months prior customer service experience in high volume service industry.
  4. Excellent organizational skills.
  5. Ability to work independently, meet goals and deadlines and pay close attention to details.
  6. Strong organizational and administrative skills.
  7. Team-oriented disposition and strong human relations skills, able to handle all kinds of personalities.
  8. Ability to establish and maintain effective customer working relationships with the public, administrators, peers and subordinates.
  9. Physical Requirements: Ability to stand a majority of shift at greeting counter or in Work Space. Bend, stoop, crouch, climb, stand, sit and turn/pivot, lift/lower, push, pull and carry up to 80 lbs. Perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of telephone. See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.