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Administrative Intake Coordinator Full Time-evenings

4 months ago

Rochester, United States Villa of Hope Full time
Job DescriptionJob Description

Administrative Intake Coordinator

JOB TITLE: Administrative Intake Coordinator

POSITION GRADE: 78

FSLA: Non Exempt 17.15 to 28.35 (commensurate with education and experience)

DEPARTMENT/PROGRAM: Gregory E. Polisseni Living Hope Treatment Center (LHTC)

SUPERVISOR: Office Supervisor, LHTC

JOB SUMMARY:

Under the general direction of the Office Supervisor, the Administrative Intake Coordinator facilitates the intake process for clients of the Living Hope Treatment Center. The Administrative Intake Coordinator carries out all job responsibilities with fidelity and accountability to the Agency’s Mission, Vision, Values, Guiding Principles and Strategic Plan.

ESSENTIAL FUNCTIONS:

  • Triages incoming phone calls.
  • Greets all persons (clients, visitors or staff) who enter reception, determine the purpose of visit and contact the appropriate person to hand off to.
  • Performs initial admission screenings for potential clients of the program; over the phone, through email or when a potential client walks in for treatment.
  • Consults with clinical team members regarding referrals as needed.
  • Reviews details and expectations of program with clients.
  • Schedules clients for admission into the program.
  • Ensures complete and accurate client registration into the program, including client demographics, current insurance information, and consent forms.
  • Assists with scanning and uploading information into client charts.
  • Delivers to, and picks up mail from, the administration building. Distribute to appropriate team members.
  • Provides superior customer service by modeling the Sanctuary values.
  • Communicates with treatment team on status of referrals, arrival of clients and completion of documentation for admissions into the program.
  • Maintains confidentiality and security of all client-related materials and/or records.
  • Responsible for accurate documentation regarding triage, screening and intake.
  • Assists Office Supervisor with obtaining insurance authorizations for client admissions/continued stays for program as needed.
  • Provide assistance and support to the Office Supervisor and leadership of Living Hope Treatment Center as needed.
  • Demonstrates, promotes and practices cultural competency toward clients and staff through respect and understanding achieved through training and Agency cultural activities.

MINIMUM QUALIFICATIONS:

  • High School diploma or GED, Associates degree preferred.
  • Possess one to three years of experience working in the reception area of a medical or behavioral health facility.
  • Computer literacy including experience with Microsoft Outlook, Word and Excel, as well as the ability to effectively navigate an electronic health record.

SPECIAL SKILLS:

  • Strong verbal and written communication skills, and ability to manage multiple concurrent tasks.
  • Passion for VOH mission, vision and purpose and an ability to communicate this passion to others.
  • Results/action-orientation
  • Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment
  • Strong customer service, problem solving, conflict resolution, and analysis skills

PHYSICAL DEMANDS:

  • The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing stairs.
  • Ability to sit and stand for extended periods of time
  • Ability to lift up to 25lbs

COMPETENCIES:

Leading Self

  • Character and Courage (Integrity and Trust)-
    1. Do the right thing, because it is the right thing, even when no one is looking. Truth to Power.
  • Customer Focus
    1. Build positive relationships through communication and collaborative problem solving.
  • Commitment to Diversity, Inclusion, Justice and Equity
    1. Believe in the dignity and humanity of all people to reach their full potential.

Staff Signature:

Date Signed: