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Referral Coordinator
4 months ago
Referral Coordinator
La Rabida Children’s Hospital is hiring a full-time Patient Access Coordinator for the Registration, Scheduling, and Admissions department in Chicago, IL.
At La Rabida Children’s Hospital, our mission is simple: we’re dedicated to maintaining and improving the quality of life for each of our patients with complex conditions, disabilities, and chronic illness. The path to completing this mission, however, is often complicated. Fortunately, we’ve got the best team around. If you are looking for your next career opportunity to partner with a compassionate multidisciplinary collaborative team, we have the job for you.
Job Summary:
The Referral Coordinator works to support excellence in patient care services by organizing the process for scheduling patient referrals that includes procedures and sub-specialty care consultation. The coordinator serves as a patient liaison and supports the scheduling of testing, procedures and appointments with outside facilities and institutions. The role works closely with physicians, administration, and staff to ensure that the facility is providing high quality care services to patients and their families. Referral Coordinator also collaborates with the Patient Centered Medical Home Administrator and ensures that outside facility care results are received and available in the patient’s medical record for primary care provider review.
Essential Patient Access Coordinator Functions:
- Coordinate the process for scheduling patient referrals for sub-specialty care consultation appointments and procedures with other organizations and supports the scheduling of these appointments in the event of patient support is required.
- Provides outside facilities and institutions with the appropriate paperwork to ensure that the referral appointment can be scheduled appropriately.
- Confirms eligibility and requests authorization as needed per payer guidelines.
- Maintains the master referral appointment list on shared drive to include outside facility patient appointment updates and ensures timely follow up on receipt of consult notes and results.
- Responsible for ensuring that NCQA guidelines are adhered to in relation to referrals coordination and management.
- Ensure adherence to HIPPA policies and procedures for all patients and actively protects all PHI.
- Communicates to providers and staff changes occurring at outside facilities and institutions that may impact the timeliness or completion status of patient referrals, i.e., payer contracting changes, document/form changes, etc.
- Conducts timely communication with physicians, case management and nursing staff to ensure timely submission of patient referral needs.
- Performs other duties as assigned.
What we need from you:
Education: High School Diploma, some college preferred
Related Work Experience: 1-2yr clerical work experience required; Experience in health care and knowledge of medical terminology strongly preferred
Licensure/Certification: None
Specialized Knowledge and Skills: Demonstrated skills and expertise with Microsoft Office software preferred. Good verbal and written communication skills in the English language required.
What you will receive:
Competitive Salary
Medical, Dental, and Vision
Pet Insurance
Flexible Spending Account (FSA)
Life & Disability Insurance
Retirement Savings Plans & Matching
Tuition Reimbursement
Employee Assistance Program (EAP)
Generous Paid Time Off & Holidays
Free Parking
Free breakfast and lunch on the last Friday of every month
Who we are:
La Rabida is a place unlike any other. We understand the needs of families with children dealing with the most serious or complicated of conditions. With teams of the best healthcare providers in Chicago, we give continuous, comprehensive care, education and support, helping families face their unique obstacles head on.
La Rabida Children’s Hospital is very proud to be an Equal Employment Opportunity Employer.
Conditions of Employment Required to demonstrate full vaccination status for Coronavirus Disease 2019 (COVID-19) with a Food and Drug Administration (FDA) authorized or FDA-approved COVID-19 vaccine; OR Qualify for a reasonable accommodation for an exemption from vaccine requirements based on a medical disability or because of a sincerely held religious belief. Additional information and instructions regarding how to request a reasonable accommodation will be provided on request at the time of selection.