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Director of Food and Beverage

4 months ago

Chicago, United States Virgin Hotels Chicago Full time
Job DescriptionJob Description

Who we are:

We love what we do and what we do is important We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you choose to accept it…

If you are a successful Food & Beverage Director, with multi-venue experience, Virgin Hotels wants you.

Virgin is a culture that believes in action, not navel gazing. The F&B Director must have experience taking ideas from concept to real life. An understanding of execution steps and a handle on practical considerations (cost, budgets, timing, and schedules) is critical to success in this role. Strong people leadership and development/ mentorship skills are a must. Divas need not apply. The Virgin culture, starting with the big guy Sir Richard, is a roll up your sleeves kind of place. At Virgin Hotels, we are focused on the guest experience, whether that is eating in one of our restaurants, ordering room service, or holding a special event at the hotel. The F&B Director will be responsible for ensuring that all of these areas run as flawlessly as possible.

Of course, we also expect you to focus the usual things such as quality control, profitability, inventory management etc. However, at Virgin, nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun. We are looking for someone who is full of creative ideas and has the ability to motivate a team, as well as possessing strong e-commerce skills and a love of food and beverage. Most of all, we are looking for someone who shares our quirky sense of humor, our entrepreneurial approach and is always ready to join in the fun

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

  • Bring the Virgin Hotels food & beverage vision, with an eye on overall customer experience
  • Work closely with other members of the team to deliver a Virgin-branded experience that seamlessly incorporates fantastic food, delicious drinks and superb service
  • Previous hospitality and multi-venue experience in your skillset, whether that is in hotels, bars or restaurants. Only exceptional candidates will be considered
  • Great team player with the ability to create excellent working relationships and help lead, mentor and develop members of their team
  • Able to manage complexities, whether in budgeting, scheduling, or dealing with training standards
  • Creativity and innovation with the ability to think outside the box and approach all issues with a completely fresh approach
  • Highly organized, anticipating needs and over delivering wherever possible
  • Must be enthusiastic, passionate and possess a sense of humor No wallflowers permitted


What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

  • Input and access data in various computer systems
  • Understand guest inquiries and provide clear, concise responses
  • Work with others like a rock star, while constantly advocating for your guests
  • Communicate clearly in verbal and written English
  • Work cohesively with other departments and co-workers as part of a team
  • Focus attention on details
  • Maintain confidentiality of all guests and hotel information
  • Maintain a neat, clean and well-groomed appearance per hotel standards
  • Adhere to hotel policies including but not limited to attendance, safety, behavior

Background must-have:

  • Current, legal and unrestricted ability to work in the USA
  • Associate or Bachelor’s degree preferred.
  • Minimum 5 years of Food and Beverage supervisory/management experience.
  • Ability to compute accurate mathematical calculations.
  • Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
  • Proficient computer knowledge.