Summary

Accounts Receivable Representatives are responsible for monitoring payment processing, and delivering excellent customer service. They are passionate about delighting internal and external customers and achieving and moving the payments through the process. The position is non-exempt.

Duties & Responsibilities

• Works closely with storage locations to verify boat movement using rent roll or dock walk information and departure forms.
• Enters and maintains customer’s credit card information in merchant online portal and corresponding credit card authorization forms.
• Runs customer recurring charges on the 1st of each month and processes transactions
• Runs detailed aging reports by locations and reviews with service managers for accuracy.
• Maintains aging reports for in house accounts to ensure balances are accurate.
• Reviews monthly aging to determine adjustments and write-offs in conjunction with store to store transfers in Open Parts Packing Slips.
• Prints statements and corresponding work orders to send to customers. Pulls customer information which require further review by service managers. Prepares and mails all customer statements.
• Cashier customer payments by check and credit card in accounting system and make bank deposits.
• Run finance charges on customer accounts by the 25th of each month and no later than the last day of the month.
• Resolves customer A/R accounts by updating addresses, email addresses, credit card information, merging duplicate customers and ensuring accuracy of the aging reports. Filing aging reports and resolution of customer issues.
• Effectively communicates with customers & accounting team on a timely basis, keeping them proactively informed of the status of any and all past due accounts.
• Resolves customer issues and concerns by communicating significant issues to the Assistant Controller for review and reconcile customer accounts.

Qualifications & Expectations

• Demonstrates a continuous learning mindset, and educates themselves on the processes and organization of the accounting department and actively seeks out ways to increase efficiency.
• Proves reliability and discipline by following all time keeping rules
• Promotes teamwork, supports and works with other team members, departments and locations to insure financial statements are well documented and correct.
• Customer satisfaction, both internal and external.
• Computer Knowledge
• Achieves or exceeds efficiency goals.
• Attention to Detail
• Timely processing of customer payments
• AR experience
• File Maintenance
• Lift 10 lbs infrequently
• Organization of paperwork
• Seated, Stooping, Climbing

One Water Marine provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, One Water Marine complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Drug Screening and background check are required.