Credit Card Collections Specialist II
4 weeks ago
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist’s work is creative, exciting, and different every day.
As a Specialist II in Collections, you will take a mix of inbound and outbound calls while collecting on overdrawn or past due accounts. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced
Job responsibilities
- Works in a call center environment that requires 100% phone-based customer interaction
- Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicates with customers in a metrics-driven environment
- Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
- Works both independently and in a team environment
- Abides by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills
- Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face
- Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
- High school diploma or GED required
Preferred qualifications, capabilities, and skills
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Collections, Sales, Retail or Customer Service industry
- Have a passion for helping people by solving problems, presenting, and explaining solutions
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
-
Card Services Specialist
4 weeks ago
San Antonio, Texas, United States International Bank of Commerce Full timeJob Summary:The Card Services Specialist is responsible for managing the daily operations of the credit card program, including card and printer supply inventory management and distribution. This role requires coordination with multiple supply vendors, reconciliation of vendor invoices, and allocation of costs to multiple cost centers. The Specialist will...
-
Credit and Collection
2 months ago
San Juan, United States Creative Financial Staffing Full timeResponsibilities: You will be responsible for reviewing billing data with the purpose of collecting on outstanding invoices Responsible for contacting accounts, taking appropriate steps in accordance with established collection policies, procedures and time frames Run and maintain monthly aging reports for review by the Account Management team In charge of...
-
Quantitative Risk Analyst II
1 month ago
San Antonio, Texas, United States PENFED Credit Union Full timeJob Summary:PenFed Credit Union is seeking a highly skilled Quantitative Risk Analyst II to support the Chief Credit Office with quantitative analytics for setting allowance and projecting credit losses under various scenarios. This role is responsible for model implementation, execution in the production environment, process documentation, and conducting...
-
Collections Specialist II
4 weeks ago
San Diego, United States California Coast Credit Full timeJob DescriptionJob DescriptionUnder the general supervision of the Assistant Manager, Collections or Supervisor, Collections, this position is accountable for collecting on a higher stage of past due loans and minimize or prevent financial losses for the Credit Union. The main goals are to reduce delinquency, minimize loan losses and protect assets, while...
-
Senior Collections Supervisor
4 weeks ago
San Antonio, Texas, United States Pentagon Federal Credit Union Full timePentagon Federal Credit Union is seeking a highly skilled Senior Collections Supervisor to lead our San Antonio, Texas service center team. As a key member of our operations team, you will be responsible for overseeing the daily activities of a DCC collection team.About UsPentagon Federal Credit Union is a not-for-profit, member-owned financial cooperative...
-
Collections Specialist II
4 weeks ago
San Diego, California, United States California Coast Credit Union Full timeJob SummaryThis role is accountable for collecting on a higher stage of past due loans and minimizing or preventing financial losses for the California Coast Credit Union. The main goals are to reduce delinquency, minimize loan losses, and protect assets, while providing exceptional service to credit union members and employees.Key ResponsibilitiesTo...
-
Card Services Specialist
3 weeks ago
San Antonio, United States International Bank of Commerce Full timeIBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement...
-
Card Services Specialist
1 week ago
San Antonio, United States International Bank of Commerce Full timeIBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement...
-
Credit and Collection PR
4 days ago
san juan, United States Creative Financial Staffing Full timeResponsibilities: You will be responsible for reviewing billing data with the purpose of collecting on outstanding invoices Responsible for contacting accounts, taking appropriate steps in accordance with established collection policies, procedures and time frames Run and maintain monthly aging reports for review by the Account Management team In charge of...
-
Credit and Collection PR
9 hours ago
San Juan, United States Creative Financial Staffing Full timeResponsibilities:Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.You will be responsible for reviewing billing data with the purpose of collecting on outstanding invoicesResponsible for contacting accounts, taking appropriate steps in accordance with established...
-
Credit & Collections Manager
2 months ago
San Juan, United States Creative Financial Staffing Full timeThe Credit Manager is responsible for, but not limited to maintaining client's credit, includes investigating and analyzing risks, approving credit for potential clients and continuing lines of credit for current clients. Working with other members of the financial team, this professional will also evaluate credit processing and approval, and make changes to...
-
Collections Specialist
4 weeks ago
San Diego, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Collections Specialist in the healthcare industry, located in SAN DIEGO, California, United States. As a Collections Specialist, you will play a crucial role in managing and collecting outstanding payments from patients, maintaining accurate records, and...
-
Collections Vendor Manager
1 month ago
San Antonio, Texas, United States PenFed Credit Union Full timeJob SummaryWe are seeking a highly skilled Collections Vendor Manager to join our team at PenFed Credit Union. As a key member of our collections department, you will be responsible for building and maintaining strong relationships with our collection agency vendors, ensuring they meet our high standards of performance and quality.This is a unique...
-
Collections Vendor Manager
4 weeks ago
San Antonio, Texas, United States PENFED Credit Union Full timeJob SummaryThe Collections Vendor Manager at PENFED Credit Union will be responsible for building and maintaining strong relationships with collection agencies and vendors. This role will involve monitoring vendor performance, negotiating rates, and establishing service level agreements.Key ResponsibilitiesMonitor daily recovery activities by recovery...
-
Credit & Collections Manager PR
4 days ago
san juan, United States Creative Financial Staffing Full timeThe Credit Manager is responsible for, but not limited to maintaining client's credit, includes investigating and analyzing risks, approving credit for potential clients and continuing lines of credit for current clients. Working with other members of the financial team, this professional will also evaluate credit processing and approval, and make changes to...
-
Credit & Collections Manager PR
9 hours ago
San Juan, United States Creative Financial Staffing Full timeThe Credit Manager is responsible for, but not limited to maintaining client's credit, includes investigating and analyzing risks, approving credit for potential clients and continuing lines of credit for current clients. Working with other members of the financial team, this professional will also evaluate credit processing and approval, and make changes to...
-
Credit & Collections Manager PR
2 hours ago
San Juan, United States Creative Financial Staffing Full timeThe Credit Manager is responsible for, but not limited to maintaining client's credit, includes investigating and analyzing risks, approving credit for potential clients and continuing lines of credit for current clients. Working with other members of the financial team, this professional will also evaluate credit processing and approval, and make changes to...
-
Credit Solutions Specialist
3 weeks ago
San Diego, United States BluPeak Credit Union Full timeCredit Counselor III US-CA-San Diego Job ID: Type: Regular Full-Time # of Openings: 1 Category: Financial Solutions Corporate Office Overview The Credit Counselor III plays a critical role in the ongoing counseling, coaching and collection of delinquent members accounts. They communicate empathetically to the member and seek to develop long term solutions...
-
Credit Solutions Specialist
3 weeks ago
San Diego, United States BluPeak Credit Union Full timeCredit Counselor III US-CA-San Diego Job ID: Type: Regular Full-Time # of Openings: 1 Category: Financial Solutions Corporate Office Overview The Credit Counselor III plays a critical role in the ongoing counseling, coaching and collection of delinquent members accounts. They communicate empathetically to the member and seek to develop long term solutions...
-
Collections Specialist
1 week ago
San Diego, United States Dassault Systemes Full timeRole Description & Responsibilities Our team has an immediate opening for a Cash Collections Specialist in our Waltham, MA. This role is responsible for activities related to Cash Collections as well as some account reconciliations, credit card payments, refund requests, and online sales. To monitor and coordinate the interface and all Accounts Receivable /...
