Security Operations Center Operator

1 week ago

Normal, United States Allied Universal® Full time
Job Description

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions

Starting Pay: $24 / Hour with Opportunities to Advance to Supervisory Roles (Higher Pay Rate)

  • Accrue Additional Paid Time Off with Tenure* (Details Below)
Available Shifts:
  • OPERATOR: Back Up Schedule - Fill In Position

The back up operator may work one or more days per week in the SOC Dispatcher role. When not assigned as a Dispatcher, the operator will fulfill the Security Officer role at the same site (compensated at the Security Officer pay rate.) All backup Dispatchers will be considered for the next available full-time SOC operator shift at the site.

Site-Specific Pre-Employment Requirements:

  • Must be 21+ years of age
  • Must be able to type at least 30+ words per minute accurately while not looking at the screen
  • Must possess one or more of the following:
    • Minimum 1 year of Security, Corrections, Law Enforcement, or Military experience
    • Minimum 1 year of verifiable data entry experience
    • Minimum 1 year of work experience in either public sector dispatch or emergency operations centers

Allied Universal® is hiring a Security Operations Center (SOC) Operator. The Security Operations Center (SOC) Operator is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications and fire/life safety systems and is the liaison between all security departments. The Security Operations Center (SOC) Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control Room. This position is responsible for competing task work orders for all maintenance needs reported.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

  • Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems
  • Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
  • Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies
  • Serve as the liaison between all departments and the security department
  • Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
  • Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
  • Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff
  • Complete “task work orders" for all reported maintenance needs
  • Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
  • Control and monitor the two-way communication systems
  • Make emergency notifications as necessary pursuant to site Post Orders
  • Make productivity and cost reduction recommendations to management
  • Make recommendations for physical security surveys and post orders

BASIC QUALIFICATIONS:

  • Must possess a high school diploma or equivalent
  • Must be 21+ years of age
  • Must be able to type at least 40+ words per minute accurately
  • Must possess one or more of the following:
    • Minimum 1 year of Security, Corrections, Law Enforcement, or Military experience
    • Minimum 1 year of verifiable data entry experience
    • Minimum 1 year of work experience in either public sector dispatch or emergency operations centers
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

Knowledge and Skills Required:

  • Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google Applications
  • Ability to quickly and efficiently analyze high stress situations to determine the proper action and dispatch appropriate teams
  • Ability to adapt and work under pressure
  • Ability to prioritize workload based on urgency
  • Effective communication skills
  • Organization and strong attention to detail
  • Critical thinking skills
  • Ability to work in a team environment

*Paid Time Off: Begin accruing PTO time for up to 2 weeks during the 1st year of employment, 3 weeks after 2-3 years of employment, 4 weeks after 3+ years of employment.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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