Credit Card Fraud Specialist I

1 month ago

Elgin, United States JPMorganChase Full time
Job DescriptionJOB DESCRIPTION

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.

As a Specialist I in Fraud, you will receive approximately 80 – 100 inbound calls a day specifically regarding fraud on customer accounts. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.

Job Responsibilities:

  • Work in a call center environment that requires 100% phone-based customer interaction
  • Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
  • Communicate with customers in a metrics-driven environment
  • Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Take ownership of each customer interaction while treating them with respect and responding with empathy
  • Work both independently and in a team environment
  • Abide by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills:
  • Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
  • Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
  • High school diploma or GED required
Preferred qualifications, capabilities, and skills:
  • Ability to multitask using a computer and simultaneously provide customer support
  • Comfortable in a fast-paced, consistently changing environment
  • Previous experience working in a Call Center, Banking or Finance industry
  • Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule: Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.   This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours. 

 

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans



ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

  • Credit Card Fraud Specialist II

    3 weeks ago

    Elgin, United States JPMorganChase Full time

    Job DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist’s work is creative, exciting, and different every day.  As a Specialist II in Fraud, you will receive approximately 50 inbound calls a day specifically regarding fraud on customer...

  • Asset Protection Specialist

    1 week ago

    Elgin, United States Albertsons Companies Full time

    A Day in the Life: As the Asset Protection Specialist, no one day is ever the same! You are focused on preventing loss and controlling shrink by monitoring various areas of the store for fraud, compliance discrepancies, and other related activities. Asset Protection Specialist, Asset Protection, Specialist, Business Partner, Retail, Grocery

  • Fraud Specialist-Elgin-JPMorgan Chase Elgin

    4 weeks ago

    Elgin, United States Skills for Chicagoland's Future Full time

    Job DescriptionSkills for Chicagoland's FutureIs a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area.To be eligible for Skills for...

  • Asset Protection Specialist

    2 months ago

    Elgin, United States Jewel-Osco Full time

    Jewel-Osco - JobID: 521412 [Loss Prevention / Security] As an Asset Protection Specialist at Jewel-Osco, you'll: Prevent loss and control shrink by monitoring various areas of the store for fraud, compliance discrepancies, and other related activities; Identify potential concerns through use of video surveillance and other systems and apprehend; Ensure the...

  • Asset Protection Specialist

    4 weeks ago

    Elgin, Illinois, United States Albertsons Full time

    About the Role:As an Asset Protection Specialist at Albertsons Companies, you will play a critical role in preventing loss and ensuring the safety and security of our customers, associates, and business partners. You will be responsible for monitoring various areas of the store for fraud, compliance discrepancies, and other related activities. Your keen eye...

  • Machine Operator I

    5 months ago

    Elgin, United States John B. Sanfilippo & Son Inc Full time

    Summary of the Position:The Machine Operator I operates and maintains one simple machine or one machine line and ensures it is running efficiently with minimum supervision. Functions of the Position:Sets up machine-loading and monitors to ensure it is running efficiently.Follows work order, quality controls and sanitation procedures concerning weights,...

  • Asset Protection Specialist

    4 weeks ago

    Elgin, Illinois, United States Jewel-Osco Full time

    Job Summary:As an Asset Protection Specialist at Jewel-Osco, you will play a critical role in maintaining a safe and secure environment for customers, associates, and business partners. Your primary responsibility will be to prevent loss and control shrink by monitoring various areas of the store for fraud, compliance discrepancies, and other related...

  • Commercial Card Product Delivery- Payments- Senior Associate

    6 months ago

    Elgin, United States JPMorgan Chase & Co. Full time

    Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. As a Senior Product Delivery Associate in Commercial Card, you...

  • Asset Protection Specialist

    4 weeks ago

    Elgin, Illinois, United States Albertsons Full time

    About the Role:We are seeking a highly skilled and motivated Asset Protection Specialist to join our team. As an Asset Protection Specialist, you will play a critical role in preventing loss and controlling shrink by monitoring various areas of the store for fraud, compliance discrepancies, and other related activities.Key Responsibilities:Monitor video...

  • Nurse Care Specialist

    3 weeks ago

    Elgin, Illinois, United States IntelliChoice Home Care Full time

    Job Title: Nurse Care SpecialistAbout the Role:We are seeking a skilled Nurse Care Specialist to join our team at IntelliChoice Home Care. As a Nurse Care Specialist, you will provide one-on-one nursing care in the home to critical, complex clients focusing on trach and/or vent patients of all ages.Responsibilities:* Provide high-quality, patient-centered...

  • Consumer Loan Sales Specialist

    1 month ago

    South Elgin, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.  In the RoleDeliver results related to individual and...

  • Asset Protection Professional

    3 weeks ago

    Elgin, Illinois, United States Jewel-Osco Full time

    Job Summary:Jewel-Osco is seeking a skilled Asset Protection Specialist to join our team. As an Asset Protection Specialist, you will play a critical role in preventing loss and ensuring the store is a safe and secure environment for customers, associates, and business partners.Key Responsibilities:Monitor various areas of the store for fraud, compliance...

  • Accounting Specialist

    3 weeks ago

    Elgin, Illinois, United States RF Ideas Full time

    Job Summary:RF Ideas is seeking a highly motivated and detail-oriented Junior Accountant to join our team. As a Junior Accountant, you will be responsible for maintaining financial records, ensuring transactions are properly recorded, and reconciling sub-ledger accounts to the general ledger. You will also assist in various month-end close tasks, financial...

  • Customer Relationship Specialist

    2 weeks ago

    Elgin, Illinois, United States Wintrust Financial Full time

    Job Title: Customer Relationship SpecialistAbout the Role:As a Customer Relationship Specialist at Wintrust Financial, you will be responsible for building and maintaining strong relationships with our customers, providing them with personalized financial solutions to meet their unique needs. This role requires excellent communication skills, a strong...

  • Records Specialist

    5 months ago

    Elgin, United States Elgin Community College Full time

    Records Specialist Job no: 494771 Position Type: Part-Time Location: Elgin, IL Experience Level: Entry-Level Categories: Office Support Role: Records Specialist About ECC: Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing...

  • Senior Commercial Lending Specialist for Business Growth

    3 weeks ago

    Elgin, Illinois, United States Wintrust Financial Corporation Full time

    Gain a Competitive Edge with Wintrust Financial CorporationAs a Senior Commercial Lending Specialist for Business Growth with Wintrust Financial Corporation, you will play a pivotal role in shaping the financial futures of businesses in the greater Chicago and southern Wisconsin market areas.Join our team of seasoned professionals who are dedicated to...

  • Asset Protection Specialist

    4 weeks ago

    Elgin, Illinois, United States Jewel-Osco Full time

    Protect Our AssetsAs a key member of our Jewel-Osco team, you will play a vital role in preventing loss and ensuring a safe and secure environment for our customers, associates, and business partners. Your responsibilities will include:Monitoring various areas of the store for fraud, compliance discrepancies, and other related activities to prevent loss and...

  • Customer Service Representative-2

    2 weeks ago

    Elgin, United States Destination Pet LLC Full time

    Job DescriptionJob DescriptionWelcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!We are looking to add a...

  • Store Associate

    3 months ago

    Elgin, United States CVS Health Full time

    CVS Health - 500 DUNDEE AVE. [Retail Sales / Team Member] As a Store Associate at CVS, you'll: Provide customer service by anticipating customer needs; Actively identify and resolve potential service issues; Perform cashier duties like handling cash, checks and credit card transactions; Maintain the sales floor by restocking shelves and checking in vendors;...

  • Automation Solutions Specialist

    3 weeks ago

    Elgin, Illinois, United States ProSearch Recruiting Partners an independent franchise of the MR Full time

    Automation Solutions SpecialistProSearch Recruiting Partners, an independent franchise of the MRINetwork, is seeking an Automation Solutions Specialist to join our team.As an Automation Solutions Specialist, you will be responsible for providing technical support to sales engineers and customers for turnkey automation solutions.Key Responsibilities:Guide...