Associate Technical Service Representative

3 weeks ago

Kohler, United States KOHLER Full time
Job Description

Associate Technical Service Representative



Work Mode: Hybrid



Location: Hybrid - Kohler, WI

Opportunity

Provide world class technical service at a high level of complexity to internal and external customers.  Analyze each situation to determine the issue, research potential solutions, and offer the appropriate action.  Protect the integrity of the Kohler Co. brands by applying a well-crafted balance of exceeding the customers’ expectations while making fiscally responsible decisions for the company.

Specific Responsibilities

  • Resolve technically complex inquiries and issues associated with Kohler/Sterling products pertaining to installation, performance, repair, or maintenance.
  • Investigate and solve complex or long-standing customer issues with Kohler products, including “smart” or connected products, that have been escalated from different levels of Customer Service.
  • With the input from Kohler Authorized Service Representatives (ASRs), determine if product is damaged or defective and administer the appropriate warranty procedure.
  • Provide prompt and accurate service to Sales Reps and Customer Service Engineers via phone and/or email, taking ownership of product issues when appropriate.
  • Effectively use empowerment guidelines to resolve product concerns and requests for labor; applies negotiation skills to situations where labor claims are unfounded or unsupported.
  • Creates and/or maintains customer accounts by recording/updating account information.
  • Maintain personal productivity and quality standards.
  • Approach every internal and external customer interaction professionally, efficiently and with good communication skills.
  • Understand and appropriately use the company’s systems (i.e. CRM, portal, SAP, Intranet, Internet, e-mail, phone system, scheduling software) and policies.
  • Takes initiative to notify appropriate contact regarding deficiencies in product and/or literature.
  • Represent Technical Support and the voice of the customer in cross functional meetings/initiatives as it relates to product and/or process.
  • Advanced knowledge of Kohler/Sterling products; able to read and understand complex technical publications and diagrams.
  • Perform order management for customers and Kohler Co. business partners.
  • Proficient in all Kohler/Sterling products and warranties associated with those product lines.
  • Assist the department as needed with scheduled tasks such as roaming, emails, letters and customer call backs.
  • Authorize the dispatch of Kohler/Sterling Authorized Service Representatives to inspect and/or repair products as necessary in the field.


Skills/Requirements



  • High School diploma required.
  • Bachelor’s degree preferred.
  • Minimum of three years customer service experience preferred.
  • Minimum of two years technical customer service experience preferred.
  • Strong technical aptitude.
  • Strong verbal and written communication skills.


CUSTOM.PAY.TRANSPARENCY



Why Choose Kohler?

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com.  Kohler Co. is an equal opportunity/affirmative action employer. 



  • Associate Technical Service Representative

    1 week ago

    Kohler, United States Kohler Company Full time

    Provide world class technical service at a high level of complexity to internal and external customers. Analyze each situation to determine the issue, research potential solutions, and offer the appropriate action. Protect the integrity of the Kohler Technical, Associate, Representative, Technical Support, Customer Service, Service Engineer, Manufacturing,...

  • Associate Technical Service Representative

    2 weeks ago

    Kohler, United States Kohler Full time

    Provide world class technical service at a high level of complexity to internal and external customers. Analyze each situation to determine the issue, research potential solutions, and offer the appropriate action. Protect the integrity of the Kohler Technical, Associate, Representative, Technical Support, Customer Service, Service Engineer, Manufacturing,...

  • Associate Technical Service Representative

    1 week ago

    Kohler, United States Kohler Full time

    Associate Technical Service Representative Work Mode: Hybrid Location: Hybrid - Kohler, WI Opportunity Provide world class technical service at a high level of complexity to internal and external customers. Analyze each situation to determine the issue, research potential solutions, and offer the appropriate action. Protect the integrity of the Kohler...

  • Associate Technical Service Representative

    1 week ago

    Kohler, United States Kohler Co. Full time

    **Associate Technical Service Representative** _Work Mode: Hybrid_ **Location: H** ybrid - Kohler, WI **Opportunity** Provide world class technical service at a high level of complexity to internal and external customers. Analyze each situation to determine the issue, research potential solutions, and offer the appropriate action. Protect the integrity...

  • Associate Technical Service Representative

    2 weeks ago

    Kohler, United States Kohler Full time

    Associate Technical Service Representative Work Mode: Hybrid Location: Hybrid - Kohler, WI Opportunity Provide world class technical service at a high level of complexity to internal and external customers.  Analyze each situation to determine the issue, research potential solutions, and offer the appropriate action.  Protect the integrity of the...

  • Associate Technical Service Representative

    2 weeks ago

    Kohler, United States Kohler Full time

    Associate Technical Service Representative Work Mode:Hybrid Location:Hybrid - Kohler, WI Opportunity Provide world class technical service at a high level of complexity to internal and external customers. Analyze each situation to determine the issue, research potential solutions, and offer the appropriate action. Protect the integrity of the Kohler Co....

  • Associate Technical Service Representative

    3 weeks ago

    Kohler, United States KOHLER Full time

    Associate Technical Service Representative Work Mode: Hybrid Location: Hybrid - Kohler, WIOpportunityProvide world class technical service at a high level of complexity to internal and external customers.  Analyze each situation to determine the issue, research potential solutions, and offer the appropriate action.  Protect the integrity of the Kohler...

  • Associate Technical Service Representative

    3 weeks ago

    KOHLER, United States KOHLER Full time

    Associate Technical Service Representative Work Mode: Hybrid Location: Hybrid - Kohler, WIOpportunityProvide world class technical service at a high level of complexity to internal and external customers.  Analyze each situation to determine the issue, research potential solutions, and offer the appropriate action.  Protect the integrity of the...

  • Associate Technical Service Representative

    4 days ago

    Kohler, United States KOHLER Full time

    Associate Technical Service Representative Work Mode: Onsite Location: Hybrid - Kohler, WIOpportunityProvide world class technical service at a high level of complexity to internal and external customers.  Analyze each situation to determine the issue, research potential solutions, and offer the appropriate action.  Protect the integrity of the Kohler...

  • Associate Technical Service Representative

    4 days ago

    KOHLER, United States KOHLER Full time

    Associate Technical Service Representative Work Mode: Onsite Location: Hybrid - Kohler, WIOpportunityProvide world class technical service at a high level of complexity to internal and external customers.  Analyze each situation to determine the issue, research potential solutions, and offer the appropriate action.  Protect the integrity of the...

  • Associate Technical Service Representative

    2 weeks ago

    Kohler, WI, United States KOHLER Full time

    Associate Technical Service Representative Work Mode: Hybrid Location: Hybrid - Kohler, WI Opportunity Provide world class technical service at a high level of complexity to internal and external customers. Analyze each situation to determine the issue, research potential solutions, and offer the appropriate action. Protect the integrity of the...

  • Associate Customer Service Representative, B2C

    1 month ago

    KOHLER, United States KOHLER Full time

    Associate Customer Service Representative, B2C Work Mode: Remote Location: Remote - Kohler, WIOpportunityAs an Associate Customer Service Representative (ACSR), you will have the opportunity to assist customers with Kohler and Sterling plumbing product support including installation and troubleshooting, pre-sale questions, and order placement. Your goal...

  • Associate Customer Service Representative, B2C

    2 months ago

    Kohler, United States Kohler Full time

    As an Associate Customer Service Representative (ACSR), you will have the opportunity to assist customers with Kohler and Sterling plumbing product support including installation and troubleshooting, pre-sale questions, and order placement. Your goal Customer Service Representative, Customer Service, Associate, Representative, Customer Care, Customer...

  • Associate Customer Service Representative, B2B

    2 months ago

    Kohler, United States Kohler Full time

    Provide world class customer service to Customers while maintaining a positive, problem-solving approach. Serve as the main point of contact for domestic, international, wholesale, retail, and/or ecommerce Customers. Performs the following responsibi Customer Service Representative, Customer Service, Associate, Representative, eCommerce, Team Leader,...

  • Highly Skilled Technical Service Specialist

    7 days ago

    Kohler, Wisconsin, United States Kohler Full time

    Kohler Co., a leading global manufacturer of kitchen and bath products, is seeking an experienced Highly Skilled Technical Service Specialist to join our team. This exciting role offers a competitive total rewards package, access to career growth opportunities, and a diverse and inclusive workplace.About the RoleThis position requires strong technical...

  • Customer Service Representative

    1 week ago

    Kohler, Wisconsin, United States Kohler Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team as a Plumbing Support Expert. This is an exciting opportunity to provide world-class support to customers while working from the comfort of your own home.Key ResponsibilitiesAnswer inbound customer inquiries via phone calls, diagnosing products...

  • Technical Solutions Expert

    1 week ago

    Kohler, Wisconsin, United States Kohler Company Full time

    **High-Complexity Technical Service Professional Opportunity**About the RoleWe are seeking a skilled technical service professional to provide exceptional support to our internal and external customers. This role is ideal for individuals with strong analytical skills and the ability to effectively communicate complex technical information.Key...

  • Bell Service Associate

    2 weeks ago

    Kohler, Wisconsin, United States Kohler Co. Full time

    Bell Service OpportunityWe are seeking a motivated Bell Service Associate to join our team at The American Club, a five-diamond, five-star hotel in Kohler, WI. As a Bell Service Associate, you will provide exceptional service to our guests, exceed their expectations, and create memorable experiences.Responsibilities:Provide prompt, courteous service to...

  • Temporary Merchandise Associate

    1 month ago

    Kohler, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Retail Sales Associate

    1 month ago

    Kohler, United States Best Buy Careers Full time

    As a Retail Sales Associate, you’ll be the face of Best Buy for everyone who visits our stores. We’ll train you with the skills and knowledge you need to confidently recommend the right tech products and solutions for each customer. By creating a great shopping experience and inspiring people with what’s possible, you’ll help us enrich lives through...