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Data Center Hardware Support Technician

4 months ago

New York, United States Align Communications Full time
Job Description

Join the Team

Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love?

At Align, our professionals are the key to our success. We dont just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. Were a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our teamwork hard, play hard, be smart

We believe great communities lead to great companies. Thats why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.

Position Overview

Align seeks a motivated and organized professional to join our Data Center Solutions team in our in Brooklyn, NY data center. This is an ideal opportunity for someone with 1 to 3 years of data center technician experience. Candidates must have some data center support experience including hands-on cabling infrastructure and data center equipment installation experience. Candidates must understand data center operations and how to handle the day to day moves and changes that take place in the data center.

Candidates must be familiar with patching schedules, relevant project documentation and typical hardware install, move, add, change (IMAC) events that take place in a data center. This individual will have the opportunity to grow their career.

Candidates must be collaborative team players who are willing to roll up their sleeves and be hands-on while installing cabling and equipment but also possess excellent client-facing, communication, project documentation, organizational, follow-up and Microsoft Office skills, particularly Excel, for the project management aspect of this position.

We are looking for an enthusiastic, high-energy data center technician that has strong communications skills and an excellent work ethic and desire to learn and grow.

  • The Data Center Technician will be based out of our Brooklyn, NY office
  • This is a full-time position offering a targeted base salary of $55K to $70K
  • This position will require regularly scheduled overnight shifts from Thursday-Tuesday alternating ever couple of weeks 7 am-3 pm
Responsibilities

Work under the direction of Data Center Operations Manager, to provide on-site support to maintain a data center and its hardware including day-to-day moves and other IMAC work:

  • Perform hands-on rack and stack of data center equipment and structured cabling installation
  • Assist with building suites within a co-location facility including cabinet installation, back-to-back cabling and equipment racking
  • Cabling current and new setups including copper patching and fiber patching
  • Terminate cables in the data center, patch cords and cross-connects, as well as troubleshoot and repair cabling and infrastructure problems as needed
  • Install new hardware such as switches, servers, storage devices, firewalls and routers
  • Diagnose and repair server hardware (in conjunction with the IT Services Desk Team)
  • Help monitor the data center environment including power usage, rack capacity, network ports and climate
  • Pro-actively check the hardware alerts and single points of failure to ensure the date center is running optimally
  • Assist with security implementation and deployment
  • Decommission old hardware: uncable, remove from racks, and organize ecological disposal
  • Escort and assist 3rd party installers and adhere to established security policies
  • Manage hardware inventory and maintain a supply of spare equipment to ensure a rapid resolution for hardware repairs (SLA