$18/hr - Bilingual Call Center Agent (Evening/Weekend Shift)

6 days ago

Durham, United States Greene Resources Full time
Job Description

​Position: Bilingual Call Center Agent​

Location: Durham, NC (Role will be fully remote. Candidates are preferred to be in the general Raleigh/Durham area of NC)

Pay: $18/hour + Weekly Pay

Experience: Open to all professional backgrounds and working experience

Education: High school diploma or GED; post-secondary education preferred.
Type: Part-time; Contract
Schedule: Evening/Weekend Shift (20-25 hours per week on average)

Greene Resources is seeking a Bilingual Call Center Agent to join a growing and dynamic team

Job Description:

  • Interview survey participants by telephone for a variety of projects.
  • Perform data entry tasks while speaking on the phone.
  • Communicate to participants the importance of the survey and why their participation is valuable.
  • Follow a scripted questionnaire verbatim to collect research data.
  • Enter responses accurately into a computer system while speaking with participants.
  • Attempt to convert participants who have previously opted not to participate in a particular survey.
  • Attend all mandatory training sessions related to surveys.
  • Maintain quality standards for data collection.

Position Requirements:

  • Fluency in both English and Spanish is required.
  • Must be willing to complete a federal security clearance process before starting the role.
  • Effective telephone interviewing etiquette, inflection, and communication skills.
  • High-speed internet connection with a minimum of 25 Mbps download speed and 3 Mbps upload speed (To determine internet speed, go to speedtest.net and run the application).
  • Access to personal email and phone (either landline or cell).
  • Familiar with web-based navigational tools and Windows.
  • Experience using a ticketing system to manage project or error resolution.
  • Ability to establish and maintain positive working relationships with supervisors and coworkers.
  • Ability to work independently with little supervision.
  • Quiet, disruption-free workspace to preserve sound quality, protecting confidential information.
  • Comfortable being on camera for meetings, training, and/or one-on-one meetings.

Greene Resources does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow.

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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