Current jobs related to Member Experience Officer - Meridian - Mountain America Credit Union

  • Member Experience Associate

    4 weeks ago

    Meridian, United States Kiln Part time

    Job DescriptionJob DescriptionSalary: About Kiln:Kiln is a flex ­office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces. Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi Utah. Today we have 13 locations across...

  • Retail Associate

    7 days ago

    Meridian, Mississippi, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Assistant - Cart Attendant. In this role, you will play a critical part in ensuring our members have a positive shopping experience by providing exceptional service and support.Key ResponsibilitiesEnsure club pick up orders are filled by contacting...

  • Retail Associate

    3 days ago

    Meridian, Mississippi, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate - Member Experience Specialist. In this role, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...

  • Merchandise and Stocking Associate

    1 week ago

    Meridian, Mississippi, United States Sam's Club Full time

    Job Summary:The Merchandise and Stocking Associate plays a vital role in ensuring a seamless shopping experience for members at Sam's Club. As a key member of the sales floor team, this individual is responsible for maintaining a well-stocked and organized store environment, providing exceptional customer service, and promoting the company's products and...

  • Dental Office Coordinator

    15 hours ago

    Meridian, Mississippi, United States South Corner Dental Care Full time

    About the RoleWe are seeking a highly organized and detail-oriented Dental Front Office Assistant to join our team at South Corner Dental Care.As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our dental professionals.Key ResponsibilitiesGreet and welcome patients, creating...

  • Account Associate, Customer Experience Specialist

    2 weeks ago

    Meridian, Idaho, United States T-Mobile Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as an Account Associate, Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service and building strong relationships with our customers.Key ResponsibilitiesProvide timely and effective resolution of customer...

  • Dental Office Coordinator

    2 weeks ago

    Meridian, Mississippi, United States South Corner Dental Care Full time

    Job Summary:South Corner Dental Care is seeking a highly organized and detail-oriented Dental Office Coordinator to join our team.About the Role:Provide exceptional patient care and create a positive first impression by greeting and welcoming patients as they enter the office.Manage front office duties, including answering calls, checking office mail and...

  • Senior Director of Distribution Experience and Transformation

    3 days ago

    Meridian, Idaho, United States CLevelCrossing Full time

    Transformative Leadership OpportunityAt CLevelCrossing, we are seeking a visionary leader to spearhead our Distribution Experience and Transformation initiative. As Associate VP Distribution Experience and Transformation, you will be responsible for unifying future transformed experiences anchored on the needs and expectations of our members and agents, and...

  • Office Manager

    3 weeks ago

    Meridian, United States Comprehensive Care Behavioral Health Full time

    Company Descriptionwe suggest you enter details hereRole DescriptionThis is a full-time on-site role as an Office Manager at Comprehensive Care Behavioral Health in Meridian, MS. The Office Manager will oversee administrative duties, manage office operations, handle budgets, and ensure office efficiency.QualificationsExcellent organizational and multitasking...

  • Office Manager

    3 weeks ago

    Meridian, United States Comprehensive Care Behavioral Health Full time

    Company Descriptionwe suggest you enter details hereRole DescriptionThis is a full-time on-site role as an Office Manager at Comprehensive Care Behavioral Health in Meridian, MS. The Office Manager will oversee administrative duties, manage office operations, handle budgets, and ensure office efficiency.QualificationsExcellent organizational and multitasking...

  • Customer Experience Representative

    2 weeks ago

    Meridian, Idaho, United States SYUFY GROUP Full time

    Job SummaryThe Member Services Associate is a key role within our organization, responsible for providing exceptional customer experiences and ensuring seamless interactions with our members and guests. This position requires a high level of communication and customer service skills, as well as the ability to work effectively in a fast-paced environment.Key...

  • Dental Front Office Assistant

    1 month ago

    Meridian, United States South Corner Dental Care Full time

    Position Summary: South Corner Dental Care is looking for a full-time Dental Front Office Assistant to join our team. Work Schedule: Monday-Tuesday 9am-7pm, Thursday- Friday am-5pm; Off Wednesday, Saturday, and Sunday Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team...

  • Detention Officer

    4 months ago

    Meridian, United States Lauderdale County Sheriff's Department Full time

    Job DescriptionJob DescriptionLauderdale County Sheriff's Office Deputy, Detention Officer, and Civilian employees receive added benefits as well as competitive pay.Deputies receive added pay incentives, such as, night differential, education and years of experience.Full-time Deputies, Detention Officers, and Civilians receive medical insurance, life...

  • Customer Experience Specialist

    1 month ago

    Meridian, United States Idaho Heating & Air and Idaho Geothermal Full time

    The Opportunity: This exciting role gives you the opportunity to be the most important part of the customers five-star experience. You will be the hero while scheduling calls and working with Technicians to make sure both are set up for success. We know this job is important for the business and there's no better company in the valley to work for which is...

  • Team Member

    4 months ago

    Meridian, United States Chick-fil-A Full time

    At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each...

  • Chief Operations Officer

    3 weeks ago

    Meridian, Idaho, United States The Idaho Foodbank Full time

    JOB SUMMARY:This position entails comprehensive leadership in overseeing the acquisition, storage, and distribution of food products throughout The Idaho Foodbank (IFB) network comprising over 400 partner agencies. The Chief Operations Officer is responsible for inventory management, ERP software protocols, transportation logistics, food safety adherence,...

  • Chief Operations Officer

    3 weeks ago

    Meridian, Idaho, United States The Idaho Foodbank Full time

    POSITION OVERVIEW:This role is responsible for providing comprehensive leadership across the state for the procurement, handling, storage, and distribution of food resources through The Idaho Foodbank (IFB) network of over 400 partner organizations. The individual will oversee inventory management, ERP system protocols, logistics, safe food practices,...

  • Office Coordinator

    15 hours ago

    Meridian, Mississippi, United States Canyon Home Care & Hospice Full time

    {"Job Title: Office AssistantJob Summary:The Office Assistant will provide administrative support to the pharmacy team at Canyon Home Care & Hospice. The ideal candidate will be highly organized, detail-oriented, and possess excellent communication skills. They will be responsible for maintaining accurate records, processing mail and packing slips, and...

  • Office Assistant

    3 months ago

    Meridian, United States Canyon Home Care & Hospice Full time

    Description "> Position Details The ideal candidate is focused, organized, and detail-oriented. The office assistant should be courteous, a skilled communicator, and able to work both independently and also as part of a team. They must also be prompt, able to meet time-based deadlines, and have the ability to work in a fast-paced environment. The...

  • Customer Relations Representative

    3 weeks ago

    Meridian, United States Ryan Lynch - State Farm Agent Full time

    Benefits: Bonus based on performance Company parties Competitive salary Paid time off Tuition assistance ROLE DESCRIPTION: As a Customer Relations Representative with Ryan Lynch State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service...

Member Experience Officer

3 months ago

Meridian, United States Mountain America Credit Union Full time
Job DescriptionAt Mountain America, the Member Experience Officer (MEO) recognizes and meets member needs by providing quality service through teller, branch operations, and loan servicing transactions and cross-selling products and services in order to help our members achieve their financial dreams.

LOCATION

Meridian Ten Mile Road Branch:

6161 North Ten Mile Road
Meridian, ID 83642

SCHEDULE

Full Time; Monday – Friday 8:45am – 6:15pm; Rotating Saturdays 8:45am – 2:15pm

At Mountain America, we are committed to taking care of all our employees.

  • Starting competitive pay of $18.25 per hour and can increase depending on experience, plus incentives
  • Performance reviews with opportunities to increase compensation
  • Excellent medical and dental benefits with minimal employee contribution (full time employees)
  • Paid time off, volunteer time off, and paid holidays
  • Matching 401K
  • Tuition assistance
  • Professional development
  • And more

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone Provides quality service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach Fulfills member requests for products and services while looking for ways to grow member relationships and accomplish credit union objectives Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution. Follows up with member interactions with thank you notes and phone calls using the MACU (222) approach

Loan Servicing

Prepares and disburses loans within lending limits and credit union guidelines Originates loans by accepting and reviewing loan applications, interviewing loan applicants, reviewing credit report and cross-sells loans. Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position

Cash Transactions

Accurately maintains cash drawer. Accurately and efficiently processes transactions in accordance with established policies and procedures Assists in the opening and closing procedures of the branch Responsible for Branch Security which includes vault combinations, security codes, and member information. Handles all transactions with accuracy and courtesy, while maintain privacy and security.

Other Responsibilities

While in this position, will travel within regional area (up to 15 miles), to provide assistance to different branches and receive training and feedback from different branch leaders. Requires occasional travel to other branches Acts as a liaison to Business Services Reaches out to the community through outbound phone calls and by attending SEG events Performs Teller duties as needed Represents the credit union in a professional manner, both in dress and in actions Keeps work area neat and clean Responds to email/voicemail/missed calls/other communication in a timely manner Actively participates and completes product knowledge courses Complies with all regulations as required by law Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

  • At least one year of retail banking or related sales and customer service experience preferred
  • Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence. 
  • Ability to multi-task and maintain composure while handling all member activities and requests
  • Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
  • Ability to perform mathematical calculations.
  • Ability to communicate effectively using written and verbal communication

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

To be completed during the first 90 days:

  • Valid Driver’s license required.
  • MSR Onboarding Package:
    • Branch Foundations
    • Teller Follow-up Training
  • Annual FSR Certification

Training to be completed generally during the first 90 days:

  • New Account Training
  • IRA Training
  • Loan Training
  • Loan Follow-up Training
  • Notary Public
  • NMLS Certification
  • Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

  • Basic computer operating skills
  • Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
  • Type a minimum of 35 words per minute preferred
  • Symitar experience preferred

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

  • Thorough knowledge of credit union policies, procedures and regulations
  • Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
  • Ability to perform mathematical calculations
  • Ability to communicate effectively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

  • Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
  • Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

  • Close vision (clear vision at 20 inches or less)
  • Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#LI-JL1