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Sr Product Designer

4 months ago

Nashville, United States Asurion Full time
Job Description

Title: Sr. Designer

Business Function: Product
Location: Nashville, TN

POSITION OVERVIEW:

As a Senior Product Designer at Asurion, you will transform complex tasks into amazing experiences that delight our millions of users. You’ll flex your full range of skills including user research, interaction design, visual design, and service design as you look at customer and internal user experiences across multiple touchpoints and platforms.  

You will be a leader in the creation of business and consumer products. You will be involved in every aspect of the product development process, working side-by-side with other designers, product managers, and engineers. You work well independently, but welcome feedback from other designers and partners. You love to take on complex problems and work closely with others who feel the same, and your solutions merge with a larger structure to create a cohesive design ecosystem. 

ESSENTIAL JOB SKILLS/DUTIES:

You’ll be leading the product design for a Journey Team (more information below) and will be responsible for the end-to-end experience of how our customers interact with the product.  

You’ll be the strongest advocate for our customers by contributing from the product design strategy all the way to the UI details.  

You’ll take initiative in identifying problems and opportunities to improve the product offering  

Soft/Leadership skills:

Active listener; strong communication - verbal and nonverbal

Probes; good analysis; solves more detailed problems

Manages time; self-directed in most work areas; assists others

Builds relationships with teammates and establishes relationships with key stakeholders

Detailed understanding of the products and services offered.

Adaptable to change; can help support others through change

Contributing team member and leverages relationships to advance work

Provides peer to peer feedback and coaching to new team members

Inspires peers through engagement, team support and continuous improvement.

Accountable for own performance and supporting efforts of team, acting with a customer first mindset.

EDUCATION AND EXPERIENCE:

The ability to give and receive constructive feedback. You gather feedback judiciously but know when to adjust your designs and when to follow your initial vision.  

A deep understanding of the end-to-end product design process, including how to develop and use IA, journey mapping, prototyping, user stories, user testing, visual design and wireframing  

Ability to manage your time and deadlines, as well as being comfortable designing in an iterative way to learn and adapt.  

A constant commitment to stay up-to-date with the latest industry news and developments.  

Bachelor’s or Master’s degree in HCI, Design, Cognitive Science, Computer Science or any Multi/Interdisciplinary human research focused field of study.  

3+ years designing for multiple platforms experience, with 1+ years as a senior designer or equivalent practical experience  

Portfolio of sample projects highlighting design for web-based applications, mobile applications and consumer-facing websites and/or applications. 

Our Product Development Culture  

We’ve found that small, empowered teams have the ability to make the biggest difference — we call them Journey Teams.  

Asurion’s Journey Teams are structurally flat, small, and autonomous. Product Designers, Product Managers, and Engineers share the team governance and focus their efforts on our user’s desired outcomes, driven by research and data. At Asurion, you’ll have the opportunity to make a difference as a Design Lead of a Journey Team, where your ideas and creative vision will flourish.  

Combined with our culture of learning, as a staff member of Asurion, your career will be boosted with opportunities for personal growth. We operate as small, empowered teams that are constantly evolving like little startups, cultivated and supported by the backing of a large global organization. 

 

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.  

ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS. 

THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.