Patient Access Representative

6 days ago

Detroit Lakes, United States Essentia Health Full time
Job DescriptionBuilding Location:St Marys - Detroit Lakes Clinic

Department:46160 Registration

Job Description:This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities:
•\tInterviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
•\tObtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
•\tPerforms point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
•\tMaintains all assigned work queues according to supervisor’s instructions and guidance.
•\tInteracts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
•\tAnswers incoming phone calls, schedules appointments, and refers to clinical team as needed.
•\tSanitizes registration equipment between each use and restocks basic supplies.
•\tOther clerical duties as assigned.

Preferred Qualifications:
•\tPrevious Patient Access Representative or Patient Scheduler experience preferred but not required.

Education Qualifications:

No educational requirement.

Licensure/Certification Qualifications:

No certification/licensure required.

FTE:1

Possible Remote/Hybrid Option:

Shift Rotation:FTE Flex Day/Eve (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:No

Call Obligation:No

Union:

Union Posting Deadline:

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