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Bi-lingual Call Center Representative

5 months ago

Marietta, United States Proco LLC Full time
Description

Position Description

The Call Center Sales Representative will interact with, and be the liaison for, both current and potential patients. A successful CCSR will be able to accept ownership for effectively and empathetically providing assistance and direction through the intake process. This position will be responsible for scheduling patients and gathering pertinent and non-routine information to ensure they are routed to the proper clinic and treatment. Keeping customer satisfaction is at the core of every decision and behavior. Spanish speakers highly preferred.

Position Duties

Maintain compliance with all call center policies and procedures
Manage large amounts of inbound and outbound calls in a timely manner
Answer inbound referrals from multiple sources
Follow communication “scripts” based on identification of customers’ needs
Close calls by setting appointment
Clarify information, research every issue and provide solutions
Mastery of multiple product lines
Maintain Database(s) – (NextGen, Case Manager, Dialogue Tech, Sales Force, etc.)

Required Skills (What you must have)

High School Diploma
0-3 years’ experience in a call center
2-4 years’ experience in a customer service sales role
Have good telephone skills
Familiarity with Microsoft Office
Willingness to adapt and continuously learn new information/systems
Be detail oriented and task focused to ensure all policies and procedures are followed

Desired Skills (what we would like you to have)

Bilingual (Spanish) required
Previous experience with Personal Injury and/or Medical Centers
Familiarity with CRM systems and practices
Be success-driven and metrics focused?
Extreme compassion to help those in need
Have excellent verbal and written communication skills
Be organized
Be passionate and professional?
Have a positive attitude