Retail Customer Experience Coordinator

2 months ago

Washington, United States TJ Maxx Full time

Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.


Posting Notes: TJ Maxx Store 1351 || 3254 M Street NW || Washington || DC || 20007

Opportunity: Contribute To The Growth Of Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We Are Looking For: You

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

This position has a starting pay range of $18.50 to $19.00 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

 Posting Notes: TJ Maxx Store 1351 || 3254 M Street NW || Washington || DC || 20007

  • Retail Sales Associate

    4 weeks ago

    Washington, Washington, D.C., United States Vuori, Inc Full time

    Job Title: Retail Sales AssociateJob Summary:Vuori, Inc is seeking a Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for forging connections with customers while communicating Vuori's brand values through insightful product knowledge and a happy optimistic outlook.Key Responsibilities:Customer Experience: Create...

  • Retail Sales Associate

    3 weeks ago

    Washington, Washington, D.C., United States Hibbett Retail, Inc. Full time

    Job DescriptionSales and Customer Service RepresentativeAbout the RoleHibbett Retail, Inc. is seeking a Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service and promoting sales of our products.Key ResponsibilitiesProvide customer service...

  • Retail Sales Associate

    4 weeks ago

    Washington, Washington, D.C., United States Vuori, Inc. Full time

    Customer Experience SpecialistAt Vuori, Inc., we're redefining athletic apparel with a focus on comfort and style. As a Retail Sales Associate, you'll play a key role in delivering exceptional customer experiences while communicating our brand values through expert product knowledge and a positive attitude.Key ResponsibilitiesForge lasting relationships with...

  • Retail Department Coordinator

    4 weeks ago

    Washington, Washington, D.C., United States Marshalls Full time

    As a Retail Department Supervisor at Marshalls, you will be responsible for training and coaching Associates on delivering exceptional customer experiences and promoting loyalty programs. You will also assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates. Additionally, you will address customer concerns and...

  • Retail Floor Lead

    4 weeks ago

    Washington, Washington, D.C., United States Vuori, Inc Full time

    Job DescriptionVuori, Inc is seeking a highly motivated and customer-focused Retail Store Floor Lead to join our team. As a key member of our retail sales team, you will be responsible for leading by example, forging connections with customers, and communicating Vuori's brand values through insightful product knowledge and a happy, optimistic outlook.Key...

  • Seasonal Retail Ambassador

    4 weeks ago

    Washington, United States Aesop Retail PTY LTD Full time

    Role OverviewAesop Retail PTY LTD is seeking a skilled Retail Consultant to join our team in Georgetown. As a Retail Consultant, you will be responsible for delivering exceptional customer experiences and driving commercial outcomes.Key ResponsibilitiesWelcoming customers into our spaces and engaging them through intentional interactionsDemonstrating...

  • Customer Experience Coor

    7 days ago

    Washington, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Customer Experience Ambassador

    4 weeks ago

    Washington, Washington, D.C., United States Capital One Careers Full time

    The Role:We're seeking a Customer Experience Ambassador to join our team at Georgetown Cafe in Washington, D.C. As a key member of our café community, you'll be responsible for introducing customers to our best-in-class services, creating memorable experiences, and driving brand awareness.About the Job:This is a unique opportunity to turn your passion for...

  • Retail Operations Associate

    4 weeks ago

    Washington, Washington, D.C., United States Shinola- Retail Full time

    We are seeking a highly skilled Retail Operations Associate to join our team at Shinola- Retail, a luxury design brand based in Detroit. As a key member of our team, you will be responsible for ensuring visual and operational standards are met, providing exceptional customer service, and supporting our team during peak holiday months.Key...

  • Retail Operations Manager

    4 weeks ago

    Washington, Washington, D.C., United States National Retail Federation Full time

    Job DescriptionThe National Retail Federation is seeking a highly skilled professional to manage the operations and logistics for key university and early careerist programs. This role is responsible for developing NRF Foundation university partnerships that meet industry needs and promote retail as an industry of opportunity.The NRF Foundation provides the...

  • Retail Customer Service Associate

    3 weeks ago

    Washington, United States FedEx Full time

    FedEx - JobID: PDX_FEC_253B777B-F638-489E-877B-333235B7581E_239661 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Customer Service Associate

    1 month ago

    Washington, United States FedEx Full time

    FedEx - JobID: PDX_FEC_4BDCE311-04C5-48F0-8077-A0DB735C83C1_240758 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Department Coordinator

    4 weeks ago

    Washington, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Sales Associate

    4 weeks ago

    Washington, Pennsylvania, United States GameStop Full time

    **GameStop Retail Sales Team Member**As a Sales Associate at GameStop, you will be responsible for providing exceptional customer service by greeting guests promptly, assisting with their video gaming needs, and recommending additional items. You will also support the overall shopping environment, including visual and operational aspects, and contribute to...

  • Retail Department Coordinator

    4 weeks ago

    Washington, Washington, D.C., United States T.J. Maxx Full time

    Job Summary:As a Retail Department Coordinator at T.J. Maxx, you will be responsible for executing receiving and merchandising standards, prioritizing the processing of merchandise onto the sales floor, and training and mentoring Associates on established merchandising and processing principles.Key Responsibilities:Execute receiving and merchandising...

  • Resident Experience Coordinator

    1 month ago

    Washington, Washington, D.C., United States Equity Residential Full time

    At Equity Residential, we're dedicated to creating thriving communities where residents can live their best lives. As a Resident Experience Coordinator, you'll play a vital role in delivering exceptional customer service, fostering resident loyalty, and ensuring an overall remarkable living experience.Key Responsibilities:Address resident inquiries promptly,...

  • Seasonal Retail Sales Associate

    1 month ago

    Washington, DC , USA, United States Shinola- Retail Full time

    About ShinolaShinola is a Detroit-based luxury design brand committed to crafting high-quality, enduring products that are built to last. Our mission is to deliver thoughtful craftsmanship, timeless design, and spirited stories that inspire people to live well, with confidence, joy, and in a style that is uniquely their own.Job SummaryWe are seeking a...

  • Retail Customer Service

    2 weeks ago

    Port Washington, United States EZCORP Full time

    Address: 11051 NW 7th Ave. Miami, Florida 33168 Brand: Value Pawn & Jewelry We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and...

  • Retail Customer Service

    4 weeks ago

    Port Washington, United States EZCORP Full time

    Address: 11051 NW 7th Ave. Miami, Florida 33168 Brand: Value Pawn & Jewelry Pay range is based on experience from $13.50 per hour to $15.00 per hour. We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence,...

  • Retail Operations Coordinator

    4 weeks ago

    Washington, Washington, D.C., United States Monumental Sports & Entertainment Full time

    Maintaining a strong retail presence is crucial for Monumental Sports & Entertainment. As a Retail Assistant, you will play a vital role in supporting our game day retail operations, handling vendor partnerships, facility locations, and team/brand activations within retail. This part-time position will focus on equipment sales and requires a passion for...