Claims Operations Manager

7 days ago


Coppell, United States Automobile Club of Southern California Full time
Claims Operations Manager

Job Summary:

The Claims Operations Manager will be responsible for leading Production Support teams through the intake and resolution of issues related to Systems Support, Onboarding, Finance, Telephony, Hardware, and DMS.  The Operations Manager will be responsible for supervising their assigned team of staff analysts who are on point for resolution of specific production issues.  

Key tasks and responsibilities in this role:

  • Hands-on participation in triaging support issues to ensure rapid resolution
  • Ensure teams adhere to operational processes, such as change management, infrastructure, and user compliance audits
  • Provide guidance on best practices when leveraging technology to achieve business goals
  • Define the overall strategy, standardization, and maintenance of software applications in support of business goals
  • Manage direct staff including professional development, coaching, and performance management
  • Ensure preventive maintenance activities are implemented for supported applications to improve the availability of services
  • Collaborate with internal teams to achieve operational and strategic goals
  • Provide support and guidance for various hardware and software upgrades
  • Establish strong relationships with software vendors to stay current on technology roadmaps and ensure SLAs are maintained
  • Establish processes to drive continuous improvement of system availability and performance
  • Additional management/leadership activities as assigned  

To be successful in this role, you should have:

  • In-depth knowledge of the claims operations, processes, and systems
  • Proficiency with claims systems, including Guidewire ClaimCenter or other specialized software for claims management
  • Bachelor's Degree in Business, or equivalent experience
  • Exhibits outstanding leadership, communication, and interpersonal skills
  • Highly organized, detail-oriented, and capable of managing multiple tasks and projects simultaneously
  • Strong analytical skills to identify trends and opportunities for process improvement
  • Ability to understand complex situations and effectively resolve issues

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer



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