Claims Operations Manager
7 days ago
Job Summary:
The Claims Operations Manager will be responsible for leading Production Support teams through the intake and resolution of issues related to Systems Support, Onboarding, Finance, Telephony, Hardware, and DMS. The Operations Manager will be responsible for supervising their assigned team of staff analysts who are on point for resolution of specific production issues.
Key tasks and responsibilities in this role:
- Hands-on participation in triaging support issues to ensure rapid resolution
- Ensure teams adhere to operational processes, such as change management, infrastructure, and user compliance audits
- Provide guidance on best practices when leveraging technology to achieve business goals
- Define the overall strategy, standardization, and maintenance of software applications in support of business goals
- Manage direct staff including professional development, coaching, and performance management
- Ensure preventive maintenance activities are implemented for supported applications to improve the availability of services
- Collaborate with internal teams to achieve operational and strategic goals
- Provide support and guidance for various hardware and software upgrades
- Establish strong relationships with software vendors to stay current on technology roadmaps and ensure SLAs are maintained
- Establish processes to drive continuous improvement of system availability and performance
- Additional management/leadership activities as assigned
To be successful in this role, you should have:
- In-depth knowledge of the claims operations, processes, and systems
- Proficiency with claims systems, including Guidewire ClaimCenter or other specialized software for claims management
- Bachelor's Degree in Business, or equivalent experience
- Exhibits outstanding leadership, communication, and interpersonal skills
- Highly organized, detail-oriented, and capable of managing multiple tasks and projects simultaneously
- Strong analytical skills to identify trends and opportunities for process improvement
- Ability to understand complex situations and effectively resolve issues
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more)
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
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