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B2B MarTech Relationship Lead

4 months ago

Malvern, United States Vanguard Full time

The B2B MarTech Relationship Lead serves as a key liaison between our B2B Marketing Teams and MarTech Platforms. This exciting role provides you with the opportunity to leverage strong relationship and problem-solving skills to help support our internal Marketing teams. 

You will work directly with senior leaders within MarTech Platforms and our B2B Marketing divisions to help align strategic goals and ensure MarTech Platforms is focused on the highest value areas that will drive business outcomes. 

If you are looking for an opportunity to gain technical expertise while leading with your relationship and project management skills, this is the right role for you

In this role, you will:

  • Develop a strong ongoing partnership within MarTech and your aligned B2B business and IT partners through regular communication, consistent follow up on actions & regular alignment/realignment of priorities to ensure MarTech is delivering on highest value items.
  • Proactively identify key opportunities for relationship improvement and utilize network to drive action towards filling that gap in an effort to deliver a great experience for our MarTech Partners.
  • Deliver a frequent and compelling story to our divisional partners and MarTech that captures key wins and deliveries throughout the year and focuses on business value derived from new capabilities/enhancements to the roadmap.
  • Create meaningful feedback loops and actively collect and respond to feedback to continually improve our relationship with our internal partners.
  • Leverage project management skills to support partner projects where needed as a representative for MarTech.
  • Manage a project or workstreams within a broader project or program. Develop, implement, and monitor project plans. Contribute expertise to major project deliverables, milestones, and required tasks.
  • Provide insight on best practices and common obstacles based on prior experiences. Ensure strategies are aligned with the overall department strategy.
  • Communicate project status and issues regularly to stakeholders, including leaders, team members, and senior managers.
  • Build and maintain effective relationships. Proactively foster communication between internal and external project stakeholders. Influence key decisions across stakeholder groups.
  • Proactively identify, manage, and mitigate risks and any related project issues. Communicate solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate.
  • Participate in special projects and perform other duties as assigned.

What it Takes:

  • Strong communication skills required including experience communicating with senior levels in an organization.
  • Strong relationship management skills and a proven track record supporting and responding to internal partner needs.
  • Broad understanding of technologies that support Marketing capabilities and a desire to deepen technical skills.  Ability to translate technical details into business terms is necessary.  Direct Marketing technology experience preferred with experience in Adobe Marketing platform products a plus.
  • Strong problem-solving skills and ability to work independently are required.
  • Minimum of five years related work experience. Two years of managing a project preferred. Financial Services and function-specific experience preferred.
  • Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.