Senior Rooms Operations Manager

6 days ago

Schaumburg, United States Marriott Full time
Additional Information
Job Number24201045
Job CategoryRooms & Guest Services Operations
LocationRenaissance Schaumburg Convention Center Hotel, 1551 N. Thoreau Drive, Schaumburg, Illinois, United States, 60173VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

 

Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

 

CORE WORK ACTIVITIES

 

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

• Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.

• Leads specific team while assisting with meeting or exceeding property goals.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and develops action plans to attack needed areas and expand on strengths.

• Sets clear expectations, with the General Manager, for the team.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

 

Managing Property Rooms Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Schedules the team against guest and hours/occupied room goals.

• Monitors compliance with standards and procedures.

• Performs hourly job functions as needed.

 

Providing Exceptional Customer Service

• Provides excellent customer service by being readily available/approachable for all guests.

• Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Verifies all team members meet or exceed all hospitality requirements.

 

Managing Profitability

• Performs required annual Quality audit with General Manager (GM) & Regional Director (RD).

• Verifies that a viable key control program is in place.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

 

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

 

The salary range for this position is $74,000 to $99,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • LPN Medication Care Manager

    4 weeks ago

    Schaumburg, Illinois, United States Sunrise Senior Living Full time

    Job Title: LPN Medication Care ManagerJob Summary:Sunrise Senior Living is seeking a highly skilled LPN Medication Care Manager to join our team. As a Medication Care Manager, you will be responsible for providing high-quality care and services to our residents by administering medication and treatments in a safe and organized...

  • Senior Project Operations Manager

    3 weeks ago

    Schaumburg, Illinois, United States Revel Staffing Full time

    Strategic Operations LeadLocation: Not SpecifiedJob Overview: Revel Staffing is seeking a dynamic Senior Project Operations Manager to partner with executive leadership and drive strategic initiatives and operational excellence across the organization. This role involves leading project scoping, process improvement, and change management initiatives, often...

  • Senior Club Operations Manager

    4 weeks ago

    Schaumburg, Illinois, United States Crunch Fitness Full time

    About Crunch FitnessWe're a fast-growing fitness company that empowers individuals to reach their full potential. Our 'No Judgments' philosophy fosters a diverse and welcoming community of professionals who share our passion for health and fitness.Job SummaryWe're seeking an experienced and dynamic Senior Club Operations Manager to oversee the daily...

  • Administrative Project Assistant

    3 days ago

    Schaumburg, United States HR Manager Full time

    Job DescriptionJob DescriptionAdministrative Project Assistant – Schaumburg, IL$52,000 - $56,000 annually + benefits, PTO, 401KWe are a premier general contractor specializing in self-storage and retail developments, proudly serving our clients since 1990. Our focus on quality and client satisfaction has established us as a leader in the industry. We are...

  • Senior Manufacturing Manager

    3 weeks ago

    Schaumburg, United States Sterling Engineering Full time

    Job DescriptionPosition: Sr Manufacturing Manager / Senior Packaging Engineering ManagerLocation: Hoffman Estates, IL 60169 - hybrid - 3 days onsite / 2 remoteSalary range $130 -$170K depending on experienceI am looking for a dynamic Senior Manufacturing Manager or Senior Packaging Engineering Manager to lead manufacturing and packaging engineering teams in...

  • Senior Property Manager

    1 month ago

    Schaumburg, Illinois, United States GC Realty & Development, LLC Full time

    Job Title: Senior Property ManagerAt GC Realty & Development, LLC, we are seeking a highly skilled and experienced Senior Property Manager to join our team. As a key member of our property management team, you will be responsible for overseeing the day-to-day operations of our clients' properties, ensuring that they are managed efficiently and...

  • District Operations Manager

    1 week ago

    Schaumburg, United States Crunch Fitness Full time

    Are you looking to combine work, fitness and fun?Are you looking for an opportunity to lead and inspire people?Are you energetic, and enthusiastic about helping people meet their fitness goals?Are you looking for growth opportunities and advancement?Then you should come join our team! AS A MEMBER OF THE CRUNCH FITNESS FAMILY YOU WILL RECEIVE:A competitive...

  • CNC Operations Manager

    2 weeks ago

    Schaumburg, United States Revel Staffing Full time

    Operations ManagerLocation: Schaumburg ILPosition Overview: A dynamic Senior Project Operations Manager will partner with executive leadership to drive strategic initiatives and operational excellence across the organization. This role involves leading project scoping process improvement and change management initiatives often collaborating with global teams...

  • District Operations Manager

    1 day ago

    Schaumburg, United States Crunch Fitness Full time

    Are you looking to combine work, fitness and fun?Are you looking for an opportunity to lead and inspire people?Are you energetic, and enthusiastic about helping people meet their fitness goals?Are you looking for growth opportunities and advancement?Then you should come join our team! AS A MEMBER OF THE CRUNCH FITNESS FAMILY YOU WILL RECEIVE:A competitive...

  • Senior Strategy Manager

    3 weeks ago

    Schaumburg, United States Zurich Insurance Group Full time

    Zurich North America is currently looking for a Senior Strategy Manager for our Strategy team in Chicago/ Schaumburg. In this role, you will play a critical role in driving the strategy process for ZNA, operationalizing our strategic priorities, lead Manager, Strategy, Senior, Business Services, Business

  • Senior Strategy Manager

    3 weeks ago

    Schaumburg, United States Zurich Insurance Group Full time

    Zurich North America is currently looking for a Senior Strategy Manager for our Strategy team in Chicago/ Schaumburg. In this role, you will play a critical role in driving the strategy process for ZNA, operationalizing our strategic priorities, lead Manager, Strategy, Senior, Business Services, Business

  • Certified Nursing Assistant

    1 month ago

    Schaumburg, Illinois, United States Eden Senior Care Full time

    Senior Caregiver OpportunityVista Senior Living Management is a dedicated branch providing exceptional care services for senior communities. Our mission is to deliver unparalleled personalized care and 24-hour assistance to our residents, ensuring a consistent and exceptional experience.Position OverviewAssist residents with daily activities, promoting...

  • Assisted Living Coordinator

    4 weeks ago

    Schaumburg, Illinois, United States Sunrise Senior Living Full time

    Sunrise Senior Living is seeking a dedicated and compassionate Assisted Living Coordinator to join our team. As a key member of our leadership team, you will be responsible for facilitating and leading the Assisted Living Neighborhood team.**Responsibilities:*** Plan, organize, and develop the overall operation of the assisted living neighborhood in...

  • Senior Manager Corporate Financial Analysis

    3 weeks ago

    schaumburg, United States IZS Executive Search Full time

    This individual will be supporting the compilation of the Company’s financial quarterly forecast, annual budgeting process, operating plan variance analysis, earnings call process, and other special projects. Incumbent will also be supporting the preparation of board presentations, financial presentations, analysis, reports, and other projects requested by...

  • Senior Manager Corporate Financial Analysis

    4 months ago

    Schaumburg, United States IZS Executive Search Full time

    This individual will be supporting the compilation of the Company’s financial quarterly forecast, annual budgeting process, operating plan variance analysis, earnings call process, and other special projects. Incumbent will also be supporting the preparation of board presentations, financial presentations, analysis, reports, and other projects requested by...

  • Senior Manager, Compensation and Benefits

    4 weeks ago

    Schaumburg, Illinois, United States Rittal LLC Full time

    Job DescriptionRittal LLC is a leading manufacturer of industrial and IT enclosures, racks, and accessories. We are seeking a highly skilled Senior Manager, Compensation and Benefits to drive the design, implementation, and administration of our organization's rewards programs, policies, and procedures.Job Summary: The Senior Manager, Compensation and...

  • Senior Account Manager

    4 weeks ago

    Schaumburg, Illinois, United States Guardsman Global Full time

    Job Title: Senior Account ManagerJob Summary:We are seeking a highly skilled Senior Account Manager to join our team at Guardsman Global. As a key player in driving revenue growth, you will be responsible for building strong client relationships and ensuring the success of major projects.Key Responsibilities:Build and nurture strong relationships with...

  • Senior Supply Chain Project Manager for eCommerce Integration

    4 weeks ago

    Schaumburg, Illinois, United States MMD Services Full time

    Job Title: Senior Supply Chain Project Manager for eCommerce IntegrationJob Summary: We are seeking a dynamic and experienced Senior Supply Chain Project Manager to lead critical supply chain initiatives, including eCommerce integration projects. This role bridges IT and supply chain operations, ensuring seamless digital transformation and process...

  • Senior Manager of Income Tax

    4 weeks ago

    Schaumburg, Illinois, United States Convergint Full time

    Job Title: Senior Manager of Income TaxAbout Convergint:Convergint is a fast-growing and highly acquisitive company seeking a full-time Senior Manager of Income Tax to manage the income tax function. The ideal candidate will have a passion for providing world-class service and a commitment to growth, accountability, and delivering results.Key...

  • Sales Counselor

    4 weeks ago

    Schaumburg, United States Eden Senior Care Full time $48,000 - $50,000

    Vista Senior Living Management is a dedicated branch tailored specifically for senior communities. Specializing in Assisted Living, Memory Care, and Independent Living services, Vista ensures unparalleled personalized care and 24-hour assistance for our residents, assuring a consistent and exceptional experience. Our unwavering mission is to provide an...