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Application Support Specialist

3 months ago

Nashville, United States Medasource Full time

Junior Support Specialist

6 month contract to hire

Company Overview:

Our Client is a leading enterprise healthcare system dedicated to delivering exceptional patient care and pioneering technical advancements in the healthcare industry. With a strong focus on enhancing the patient experience, we are committed to providing comprehensive support for our innovative software solutions.

Position Overview:

We are seeking a Junior Support Specialist to join our dynamic support team. The ideal candidate will have a passion for technology and customer service, with a desire to learn and grow within our organization. This role offers an exciting opportunity to gain experience across multiple product streams and gain visibility into various parts of the organization, contributing to the overall success of our enterprise healthcare system.

Responsibilities:

  • Provide first-level support to end-users for a variety of software products and solutions, ensuring timely and effective resolution of issues.
  • Troubleshoot and diagnose technical problems, escalating complex issues to senior support specialists or other departments as needed.
  • Document and track support requests, ensuring accurate and detailed records are maintained in the support ticketing system.
  • Collaborate with product development, QA, and other teams to address and resolve user-reported issues.
  • Assist in the creation and maintenance of user guides, FAQs, and other support documentation to enhance the user experience.
  • Participate in training sessions and workshops to stay up-to-date with product features, enhancements, and best practices.
  • Provide feedback to product teams based on user interactions to contribute to continuous improvement of our products and services.
  • Gain exposure to different parts of the organization and develop a broad understanding of our operations and workflows.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Strong interest in technology and software applications.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills, with a focus on customer service.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Familiarity with support ticketing systems and customer support processes is a plus.
  • Basic understanding of healthcare systems and software is a plus.

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