Current jobs related to Customer Success Specialist - New York - Pockyt

  • Customer Success Specialist

    8 hours ago

    New York, New York, United States Upway Full time

    {"title": "Customer Success Specialist", "description": "Unlock Your Potential as a Customer Success Specialist at UpwayWe are seeking a highly skilled and enthusiastic Customer Success Specialist to join our operations team in Brooklyn, NY. As a Bike Expert, you will be the voice of Upway, working to solve our customers' questions, issues, and needs related...

  • Customer Success Manager

    6 days ago

    New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our CSM team, you will be responsible for driving customer satisfaction and retention across our client base.The CompanyWe are a globally established, best-in-class solution provider, offering a social and email management platform.Our platform is...

  • Success Academy- Social Emotional Learning Specialist

    1 month ago

    New York, United States Success Academy Full time

    Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC...

  • Customer Success Specialist

    7 days ago

    New York, New York, United States Upway Full time

    {"title": "Customer Success Specialist", "description": "About UpwayUpway is a fast-growing startup building the world's largest e-commerce site for e-bikes. We're committed to making electric mobility more accessible and reducing waste.Job SummaryWe're seeking a Customer Success Specialist to join our operations team in Brooklyn, NY. As the voice of Upway,...

  • Customer Success Manager

    4 weeks ago

    New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...

  • Customer Success Specialist

    4 months ago

    New York, United States NYC Health Hospitals Full time

    MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned...

  • Customer Success Specialist

    2 months ago

    New York, United States Cheq Full time

    CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks. Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing...

  • Customer Success Specialist

    1 month ago

    New York, United States Cheq Full time

    CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks. Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing...

  • Customer Success Manager

    1 week ago

    New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team and take ownership of a portfolio of high-value clients. As a key member of our Customer Success team, you will be responsible for driving client satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customized account plans to drive client adoption,...

  • Customer Success Specialist

    4 months ago

    New York, United States CHEQ Full time

    CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to...

  • Customer Success Specialist

    4 months ago

    New York, United States CHEQ Full time

    CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to...

  • Enterprise Customer Success Specialist

    4 months ago

    New York, United States InEvent Full time

    ABOUT INEVENT InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...

  • Customer Success Specialist

    2 weeks ago

    New York, New York, United States Eulerity Full time

    About the RoleEulerity, a pioneering technology company, is seeking a highly organized and communicative Customer Success Specialist to support our rapidly growing client base.Key ResponsibilitiesEducate clients on digital marketing best practices and how our platform can help them achieve business goals.Act as the primary point of contact for business...

  • Retention Specialist

    2 weeks ago

    New York, New York, United States Buffalo Biodiesel, Inc. Full time

    **About Us**Buffalo Biodiesel, Inc. is a leading provider of biodiesel solutions, dedicated to reducing carbon emissions and promoting sustainable energy practices.**Job Summary**We are seeking a highly motivated and experienced Retention Specialist to join our team. As a key member of our customer success team, you will be responsible for retaining existing...

  • Customer Success Manager

    7 days ago

    New York, New York, United States Yotpo Full time

    About the RoleWe're seeking a seasoned Customer Success Manager to lead our Loyalty Specialist team in driving customer value realization and retention. As a key member of our Customer Success organization, you'll be responsible for developing and executing strategies to ensure our customers achieve high-value thresholds post-onboarding.Key...

  • Customer Success Specialist, US

    1 week ago

    New York County, New York, United States Datamaran Full time

    Customer Success SpecialistRole OverviewAt Datamaran, we are committed to fostering an inclusive workplace where every team member is empowered to reach their full potential. We value and respect individual differences, creating a diverse environment that enhances our collective success.As an equal opportunity employer, we welcome applications from all...

  • Customer Success Manager

    5 days ago

    New York, New York, United States Yotpo Full time

    About the RoleWe're seeking a seasoned Customer Success Manager to lead our Loyalty Specialist team in driving customer value realization and retention. As a key member of our Customer Success organization, you'll be responsible for developing and executing strategies to ensure our customers achieve high-value thresholds post-onboarding.Key...

  • Technical Customer Success Specialist

    3 weeks ago

    New York, United States Cheq Full time

    CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks. Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing...

  • Customer Success Operations Specialist

    1 week ago

    New York, New York, United States CHEQ Full time

    CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to...

  • Customer Success Advocate

    1 week ago

    New York, New York, United States MetroPlusHealth Full time

    {"Job Title": "Customer Success Specialist", "Job Description": "At MetroPlusHealth, we are committed to delivering exceptional customer experiences that drive member satisfaction and retention.The Customer Success Specialist plays a critical role in ensuring that our members receive the support they need to navigate our healthcare system.Key...

Customer Success Specialist

3 months ago

New York, United States Pockyt Full time

About Pockyt

Pockyt aims to shape a more inclusive global payments future by connecting 200+ locally preferred payment methods via one API. Thousands of brands and marketplaces rely on Pockyt for smooth payment acceptance from emerging market consumers and borderless payout to creators, vendors, and sellers in 100+ countries.

About this Role

Pockyt is seeking a passionated Customer Success Specialist to join our growing team In this pivotal role, you will play a crucial part in ensuring our customers achieve their goals and maximize the value of Pockyt. You will become a trusted advisor, proactively identifying their needs and opportunities for growth, while fostering strong relationships with assigned accounts.

Responsibilities

  • Collaborate with sales team/channel partners to onboard new customers and ensure a smooth transition to using Pockyt effectively.
  • Become a trusted advisor to customers, proactively identifying their needs and opportunities for growth within the Pockyt ecosystem.
  • Provide ongoing support and guidance to customers, troubleshooting any issues and ensuring their satisfaction with Pockyt's solutions.
  • Track customer health metrics and identify at-risk accounts, taking proactive steps to prevent churn and ensure customer retention.
  • Collaborate with internal teams (e.g., product, sales, Solutions Engineering) to ensure customer success and identify areas for improvement within the Pockyt experience.
  • Develop and maintain strong relationships with key customer contacts.
  • Gather customer feedback and translate it into actionable insights for product development and service improvement.

Qualifications

  • Minimum 2 years of experience in a customer success or account management role.
  • Proven track record of building strong relationships and exceeding customer expectations.
  • Excellent communication, both written and verbal, with the ability to tailor messages to different audiences.
  • Strong analytical and problem-solving skills.
  • Proficient in CRM software and comfortable working with data.
  • Deep understanding of the payments industry (a plus).
  • Passion for building successful customer relationships and driving growth.

Benefits

  • Competitive salary and benefits package.
  • Opportunity to work in a fast-paced and dynamic environment.
  • Be part of a team that is passionate about making a difference.
  • Make a real impact on the success of Pockyt and our customers.

by Jobble