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Applications Specialist

4 months ago

Oklahoma City, United States Selux Diagnostics Inc Full time
As a Selux Application Specialist , you will have a unique opportunity to use your diagnostic laboratory experience by collaborating with healthcare professionals and leading integration initiatives in medical device technology. You will be responsible for providing consultancy and implementation support for Seluxs current product, which is an innovative and fully automated Antimicrobial Sensitivity Testing system. We strive to create a culture that offers a fantastic opportunity for you to advance your diagnostic expertise and leadership skills and are hiring immediately. This role is remote; however, the preferred area would be the western US. The ideal candidate must have open availability Monday through Friday, with on-call hours possibly needed. 80% or greater travel to customer sites will be required.Key Responsibilities:Act as a specific resource and expert in the functional theory of the Selux systemAbility to partner with laboratory personnel and collaborate in order to offer them the best possible experienceServe as customer contact for the integration of the Selux system in areas related to user interface, consumables, and softwareExpert in using remote and on-site support channels such as web-based chat, e-mail, and video callsEnsure that customer concerns are escalated in a timely and precise mannerDocument calls upon completion, or elevate the issue to the next tier of supportEffectively collaborate with the Field Service, Engineering, Sales, and Marketing teamsProvide reports for customer issues and document all activity in a manner compliant with company's quality procedurescGMP adherence and QMS complianceAchievement of objectives through daily actions to support sales growth and customer satisfactionOther duties as assignedPreferred Qualifications:Four-year college degree in Biology, Lab sciences, or other related disciplinesLaboratory background, specifically in the area of Clinical MicrobiologyMedical Technologist CertificationMust be comfortable with basic software programs, Microsoft OS, and SalesforceDemonstrated proficiency working on diagnostic instrumentationAbility to sit and stand for extended periods of time and lift a weight up to 50 poundsPrevious FDA Complaint handling or documentationComputer networking and ability to troubleshoot LIS (Laboratory Information System) softwareExceptional written/verbal communication, organization, and prioritization skillsOutcome based customer service skills and a positive attitudeFlexibility and adaptability to change as Selux continues to actively growCustomer experience in a commercial organizationSelf-motivation and ability to be a team-player in a highly dynamic start-up environmentTarget Salary Range: $85-125K + bonus. Compensation to be determined based on experience.#J-18808-Ljbffr

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