Current jobs related to Patient Experience Representative, Inpatient - Waltham - Boston Children's Hospital

  • Patient Experience Liaison, Inpatient

    4 weeks ago

    Waltham, Massachusetts, United States Boston Children's Hospital Full time

    At Boston Children’s Hospital, we strive to provide exceptional care and a welcoming environment for our patients and families.As an Inpatient Patient Experience Representative, you will play a vital role in ensuring our patients receive the highest level of service and support.Key Responsibilities:Provide positive and effective customer service to support...

  • Patient Experience Representative, Inpatient

    4 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This is a part time position, 8 hours per week, working every other weekend 8:30am - 5pm This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and...

  • Patient Experience Representative

    2 months ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal) This Patient Experience Representative is 100% in Waltham office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers...

  • Patient Experience Representative- per diem

    3 months ago

    Waltham, United States Boston Children's Hospital Full time

    Per diem: Week days, evenings, weekends, and Holiday coverage This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient...

  • Patient Experience Liaison

    4 weeks ago

    Waltham, Massachusetts, United States Boston Children's Hospital Full time

    Patient Experience LiaisonThis role is responsible for providing exceptional patient experience in our inpatient setting. Key responsibilities include:Patient Encounter ManagementProviding positive and effective customer service to support unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient...

  • Sr. Patient Experience Representative

    2 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicant not eligible)This position is 100% onsite @ Waltham locationRequired schedule: 8:30am - 5pm, M-FSenior Patient Experience Representative position to provide administrative support for the Department of Otolaryngology and the Center for...

  • Sr. Patient Experience Representative

    4 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicant not eligible)This position is 100% onsite @ Waltham locationRequired schedule: 6:45am - 3:15pmSenior Patient Experience Representative position to provide administrative support for the Department of Otolaryngology and the Center for...

  • Sr. Patient Experience Representative

    2 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER...

  • Sr. Patient Experience Representative

    1 month ago

    Waltham, United States Boston Children's Hospital Full time

    The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER...

  • Sr. Patient Experience Representative

    4 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicants not eligible)This position is fully onsite at Waltham during the first 90 days. Potential for 1 day remote after first 90 days.Schedule: M-F 8am-5pmThe Sr. Patient Experience Representative will be supporting the Augmentative Communication...

  • Patient Experience Liaison

    4 weeks ago

    Waltham, Massachusetts, United States Boston Children's Hospital Full time

    Patient Experience Representative Job SummaryThis is a part-time position at Boston Children's Hospital, working 8 hours per week, every other weekend from 8:30am to 5pm. The Patient Experience Representative will be responsible for:Patient Encounter ManagementProviding positive and effective customer service that supports unit operationsCollaborating with...

  • Sr. Patient Experience Representative

    1 week ago

    Waltham, United States Boston Children's Hospital Full time

    The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER...

  • Sr. Patient Experience Representative

    2 months ago

    Waltham, United States Boston Children's Hospital Full time

    The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations. (PER...

  • Sr. Patient Experience Representative

    2 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicants not eligible)This position is fully onsite at Waltham during the first 90 days. Potential for 1 day remote after first 90 days.Schedule: M-F 8am-5pmThe Sr. Patient Experience Representative will be supporting the Augmentative Communication...

  • Sr. Patient Experience Representative

    2 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicant not eligible)This position is 100% onsite @ Waltham locationRequired schedule: 8:30am - 5pm, M-FSenior Patient Experience Representative position to provide administrative support for the Department of Otolaryngology and the Center for...

  • Patient Experience Representative

    2 months ago

    Waltham, United States Boston Children's Hospital Full time

    Per diem: Week days, evenings, weekends, and Holiday coverage This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient...

  • Patient Experience Representative I

    1 month ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)Schedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...

  • Patient Experience Representative I

    3 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)Schedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...

  • Patient Experience Liaison

    2 weeks ago

    Waltham, Massachusetts, United States Boston Children's Hospital Full time

    Patient Experience RepresentativeMain Responsibilities• Provide exceptional customer service to patients and families• Collaborate with referring providers and practices• Obtain required authorizations and schedule patients• Manage patient encounter and check in/out processesAdministrative Functions• Record and forward messages• Provide routine...

  • Senior Patient Experience Coordinator

    4 weeks ago

    Waltham, Massachusetts, United States Boston Children's Hospital Full time

    At Boston Children's Hospital, we strive to provide exceptional patient care and a welcoming work environment that reflects the diversity of our community.We are seeking a Senior Patient Experience Representative to join our team. This role will be responsible for monitoring clinic activity to ensure the best possible patient experience.The ideal...

Patient Experience Representative, Inpatient

1 month ago

Waltham, United States Boston Children's Hospital Full time
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
(Not eligible for internal folks)

This is a part time position, 8 hours per week, working every other weekend 8:30am - 5pm

This Patient Experience Representative is 100% in office and will be responsible for:
  • Patient Encounter Management:
    • Providing positive and effective customer service that supports unit operations
    • Collaborating with referring providers and practices
    • Obtaining required authorizations to compile patient and staff schedules
    • Scheduling patients and supporting the patient encounter
  • Check In / Check Out:
    • Greeting and directing patients, families and visitors
    • Monitoring daily schedule and coordinating flow with clinicians/supervisor
    • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
    • Facilitating and directing communication with Financial Counseling
  • Administrative:
    • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
    • Providing routine clerical support as needed
To qualify, you must have:
  • A high school level of education, Bachelor's Degree preferred
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies


#LIonsite