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Provider Relations Specialist II

4 months ago

Portland, United States Corvel Healthcare Corporation Full time
Job Description Job Description Assists providers via phone and email with basic to complex bill review questions and requests. Documents bill review errors for tracking and trending to improve team error rate. Acts as a positive and professional representative of our CorVel family; ensures compliance with company best practice standards; ensure consistent, timely delivery of our quality services.This is a hybrid role in our Portland, OR office.ESSENTIAL FUNCTIONS & RESPONSIBILITIES:Communicate clearly and professionally with callers and via email.Understand Workers Compensation guidelines and various client contract language to interpret and support our bill review.Maneuver in the bill review application to obtain accurate information for the callers.Understand CorVel EORs as well as client-specific nuances.Answer basic to complex State WC fee schedule and/or billing questions on processed medical bills covering regular as well as facility bill typesUnderstand and be able to properly explain provider contracted rates, and carve-outs applied to medical billsRequires regular and consistent attendance.Ability to control phone calls to ensure timely resolution and lower provider hold times.Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).Additional duties as required.KNOWLEDGE & SKILLS:Excellent oral and written communication skillsPC literate, including Microsoft Office (Word, Excel)Strong knowledge of fee schedule and network contractsStrong customer service skills and experienceStrong organizational skillsExcellent interpersonal skillsAbility to work in a team environmentAbility to work independentlyEDUCATION & EXPERIENCE:Associates degree preferred or comparable Workers Comp experienceKnowledge of assigned States Workers Comp regulationsCPC and/or expert in bill review analysis preferredPAY RANGE:CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.Pay Range: $18.36 - $29.63 per hourA list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk ManagementABOUT CORVEL:CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT).A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.#LI-Hybrid#J-18808-Ljbffr

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