Assistant Services Manager

4 weeks ago

Houston, United States Ulta Beauty Full time
OVERVIEW:
Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry's most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging-even as they're plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.

Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.

We are the future of beauty services. Be part of the transformation.

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GENERAL SUMMARY & SCOPE

The Assistant Services Manager (ASM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in hair and skin services. The ASM supports the Experience Manager (EM) in leading a team of stylists and estheticians, and is accountable for all aspects of the services business, including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence while also working behind the chair providing services to guests in the salon. This leader drives their business through a focus on performance (service sales and productivity), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, the ability to lead and influence and the aptitude to learn and teach service technique and product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)

The ASM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance
  • Perform salon hair services, make up applications, skincare analysis, and product demonstrations with guests.
  • Achieve individual productivity goals each week.
  • Promote a culture of accountability to meet or exceed the store's goals related to service and merchandise sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
  • Drive company profitability through operational excellence, top-line sales growth and expense control.
  • Support the planning and execution of services events that deliver an unrivaled guest experience, drive brand partner collaboration, and deliver on sales and payroll goals set by Ulta Beauty.
  • Review, analyze, and react to Ulta Beauty's financial and operational reporting regularly, including services visits and audit results, regularly and in a timely manner.
  • Address underperforming metrics related to the store's service sales and develop strategies using company programs, tools, and resources to improve and grow these areas of the business.
  • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
  • Maintain prompt, regular attendance as the ASM and hold all services associates accountable to the Ulta Beauty attendance policy.


People
  • Support in the attraction, hiring, and retention of a diverse team of service professional top talent, leveraging a variety of methods including social media platforms, and efficiently addressing any staffing needs and open positions for the salon.
  • Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
  • Train, coach, and develop services professionals using company programs, tools, and resources.
  • Create an inclusive environment that inspires and encourages the growth and engagement of associates and ensure attendance at all required training and educational programs and classes.
  • Support all aspects of associate professional development, including training, providing individualized, competency-based feedback and coaching, succession planning, and individual development plans to enable continuous development and drive sales performance.
  • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
  • Promote a culture of service excellence among the leadership team by sharing best practices, establishing priorities, and providing support.


Process
  • Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store.
  • Regularly review and appropriately react to all company communication in a timely manner.
  • Adhere to and enforce Ulta Beauty's dress code.
  • Manage salon supply inventory and the ordering process, ensuring allocated budget is adhered to and necessary products for services are on hand.
  • Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
  • Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
  • Support the Experience Manager and General Manager in scheduling service associates to optimize traffic patterns and support service professionals' productivity.
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JOB QUALIFICATIONS

Education
  • Cosmetology school graduate
  • Cosmetology license and/or cosmetology management license where required by state law

Experience
  • 2 - 3+ years relevant, fast-paced salon management work experience or other relevant work experience
  • Demonstrated knowledge of state board of cosmetology regulations and hiring requirements
  • Developing financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
  • Developing leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing


Skills
  • Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories.
  • Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
  • Strong collaboration and interpersonal skills
  • Strong organizational skills to manage multiple tasks
  • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable


SPECIAL POSITION REQUIREMENTS
  • Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
  • Attend corporate business meetings and conferences


  • WORKING CONDITIONS
    Continuous mobility throughout the store during shift
  • Frequent standing, bending, reaching, and twisting during shift
  • Continuous lifting and/or moving up to 10 lbs. during shift
  • Continuous coordination and manipulation of objects during shift
  • Frequent use of a computer, telephonic devices, and related office supplies

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
About:
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

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