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MacOS Support Tech

3 months ago

Alpharetta, United States Motion Recruitment Full time
Our client, a premier North Atlanta-based organization in the education sector, is actively looking for a MacOS Support Tech to join their team supporting the Alpharetta/Milton/Roswell/Johns Creek neighborhoods. This role is onsite with some travel involved so local candidates are required; mileage will be reimbursed.***This is a 6 month initial contract with potential for long-term extension or conversion based on performance***In this role, you will provide on-site end-user computing support in a school environment for MacOS including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents for MacOS, iPhones, and iPads/tablets. A true Mac/Apple focused Tech is highly desiredResponsibilitiesProvide assistance to schools in troubleshooting technology in several learning locations, media centers, admin facilities, and support offices (specifically for MacOS, iPhones, and iPads/tabletsManage service requests through the ticketing system, meeting Service Level Agreements (SLAs) including response time and resolution timeSet up new devices, workstations, print stations, and assignments to default printersCommunicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking softwareAssist with general maintenance to keep network running smothly and with on-site network-related repair requests with service desk personnelMaintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs-including start-up and end-of-year processesRequired Skills & Experience5+ years of experience providing end-user support in an enterprise level organization in a MacOS environment (with exposure to WAN/LAN)Must have strong experience supporting Apple products, including Macbooks, iPhones, iPads, etc.Understanding or and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital camerasExperience using SCCM to image, create collections and push softwareFamiliarity with IT support tools such as Active Directory, Remedy, or LANdesk

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