Client Relations Coordinator

2 weeks ago

Detroit MI United States DivDat Full time

About Us: At DivDat, we specialize in providing cutting-edge payment solutions tailored for municipal, utility, and court billers. Our mission is to streamline payment processes and enhance the efficiency of public and governmental transactions. We pride ourselves on our innovative approach and commitment to exceptional customer service.

Position Overview: We are seeking a dedicated and proactive Client Services Coordinator to join our dynamic team. This role is pivotal in ensuring our clients receive outstanding support and that their needs are met with precision and efficiency. The ideal candidate will have a strong background in client services, a knack for problem-solving, and the ability to manage multiple priorities in a fast-paced environment.

Location: This is a hybrid role based in our Detroit office. The first 90 days will require on-site presence 3 days per week, after which the schedule may transition to 1-2 in-office days per week.

Key Responsibilities:

  • Client Relationship Management: Serve as the primary point of contact for municipal, utility, and court billers. Build and maintain strong, long-lasting client relationships through regular communication and proactive support.
  • Onboarding and Implementation: Guide new clients through the onboarding process, ensuring a smooth transition to our payment solutions. Coordinate with internal teams to facilitate implementation and address any issues that arise.
  • Issue Resolution: Act as a liaison between clients and internal departments to resolve any issues or concerns promptly. Troubleshoot and address technical or operational challenges to ensure client satisfaction.
  • Account Management: Monitor and manage client accounts to ensure ongoing satisfaction. Conduct regular check-ins and reviews to assess the effectiveness of our solutions and identify areas for improvement.
  • Documentation and Reporting: Maintain accurate records of client interactions and transactions. Prepare and present reports on client activity, feedback, and performance metrics to internal stakeholders.
  • Training and Support: Provide training and support to clients on our payment solutions, ensuring they are fully equipped to utilize all features effectively. Create and update training materials as needed.
  • Feedback and Improvement: Gather client feedback and collaborate with internal teams to drive continuous improvement of our products and services.

Qualifications:

  • Education: Bachelor’s degree in Business Administration, Communications, or a related field preferred.
  • Experience: 1+ years of experience in client services, account management, or a related role, preferably within the payments or financial services industry.

Skills:

  • Strong communication and interpersonal skills with the ability to build and maintain professional relationships.
  • Excellent problem-solving skills and a proactive approach to addressing client needs.
  • Ability to manage multiple priorities and work effectively under pressure.
  • Proficiency in Microsoft Office Suite and familiarity with HubSpot or other CRM systems.

Attributes:

  • Detail-oriented with strong organizational skills.
  • Customer-focused with a commitment to delivering exceptional service.
  • Ability to work collaboratively with cross-functional teams.

Why Join Us:

  • Innovative Environment: Be part of a forward-thinking company that values creativity and technological advancement.
  • Career Growth: Opportunities for professional development and career advancement.
  • Team Culture: Join a supportive and collaborative team dedicated to excellence.
  • Competitive Benefits: Enjoy a comprehensive benefits package including health insurance, retirement plans, and more.

Equal Opportunity

At DivDat, we believe that diversity and inclusion drive success. We are committed to creating a welcoming and respectful workplace for all employees. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Please be aware that all offers of employment are made subject to receipt of satisfactory background check and drug screening.

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