Facilities Operations Program Manager

2 days ago

Chicago IL United States Manpower Group (USA) Full time

Our client, a large grocery chain, is seeking a Facilities Operations and Emergency Program Manager to join their team. The Facilities Operations and Emergency Program Manager position is responsible for managing the tactical execution of day-to-day oversight of all company facilities operations activities to support the Store Development Facility Operations Team. This position will reside in a Global/Regional Area Office and will report directly into the Senior Team Leader Facilities Operations and Maintenance. Manages the day-to-day operations of store critical infrastructures, provides operational and emergency facilities needs at the store level, during regular business hours Monday through Sunday 8 to 4 local time.

Job Title: Facilities Operations and Emergency Program Manager

Location: Chicago, IL 60654

Pay Range: $35 - $60/hour

What’s the Job?

  • Responsibilities:
    Supports the implementation and use of the global work order management systems.
    Inputs local specifications and information into the broader processes to negotiate, monitor, and evaluate the master service agreements for critical facility systems, including fire and life safety, refrigeration, HVAC, grease trap, plumbing, and electrical.
    Monitors and reports on the service provider quality and cost. Recommends contract adjustments or cancellations.
    Supports and participates in store walk-throughs to ascertain fire/life safety, environmental, and other code compliance; identify waste, water, refrigerant, and other resource reduction opportunities.
    Provides the Infrastructure Operations support for assigned stores.
    Handles routine facilities-related questions, including refrigerant specifications for new stores, compressor style and appropriateness for varying climates, CO2 and water treatment, controls, and uploading technologies.
    Escalates complex or unexpected questions to higher levels.
    Monitors the store-related expenses, systems performance, equipment, and other factors to develop dashboard, reporting, and related information.
    Performs other duties as assigned.
    Supports the store-by-store processes to address leak reduction.
    Provides EMS system reporting, noting connection and other issues.
    Develops weekly EMS alarm reports to help identify ongoing issues and opportunities to reduce shrink, connect remotely, and help with contractor diagnosis of problems.
    Approves service invoices to ensure consistent invoicing and warranty utilization.
    Communicates with stores to manage service provider performance.
  • Professional Knowledge:
    Familiar with diverse mechanical refrigeration and building systems.
    Acquainted with remote and integrated project management systems including USGN, Verisae, Corrigo, Procore.
    Familiar with the environmental compliance requirements for the retail food industry.
    Good knowledge of facilities management, planning, and inspection processes and methodologies.
    Experience planning budgets and tracking expenses and performing equipment life-cycle cost analyses.
    Ability to manage multiple Service Trades in a diverse environment with a focus on customer service.
    Clear understanding of facilities infrastructures, MEP-R-HVAC equipment, and store level production EQ.
    Familiarity with Vertical Transportation systems.
    Self-directed and ability to problem solve.
    Strong work ethic and high standard of service.
    Proficiency with Microsoft Office applications, Access, web-based, and custom applications.
  • Interpersonal & Communication Skills:
    Excellent communication skills, including written, verbal, and listening.
    With guidance, presents information and responds to questions in one-on-one situations with internal and external customers.
    Tailors communication approach to specific situations and audiences.
  • Teamwork & Collaboration:
    Supports the team and cross-functional projects within a defined area of responsibility.
    Impacts the quality of one’s own work and that of the team.
    Works as a fully competent Team Member.
    Maintains positive working relationships with supported functional and third-party stakeholders.
  • Organization & Business Knowledge:
    Understands store, area, and associated operational, maintenance, and cost/energy efficiency strategies, goals, and objectives.
    Able to identify alignment/misalignment of team goals with larger organizational strategy, goals, and objectives.
    Understands the WFM product mix, supply base, and retail operations.
  • Education & Experience:
    BA/BS degree and/or 2-4 years’ relevant experience OR equivalent combination of education and relevant experience.
  • Physical Requirements / Working Conditions:
    Ability to physically perform local field requirements as directed by Senior Team Leader.
    Must be able to perform essential responsibilities with or without reasonable accommodations.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

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