Customer Service Officer

2 days ago


Washington DC United States Western Power Full time

Customer Service Officer: Permanent Full Time/ Perth Office CBD

We are seeking a Customer Service Officer to serve as the first point of contact for both internal and external customers, providing efficient advice and information. This role involves utilizing various corporate systems to ensure that agreed SLA targets are met consistently.

By applying strong communication skills and a customer-focused approach, you will enhance customer satisfaction and support the overall success of our service delivery. If you are passionate about delivering exceptional customer experiences, we want to hear from you

Your Role in Action

  1. Efficient handling of general and specialised queries and dealing with the query in an efficient manner and escalating where required.
  2. Assists in identifying continuous improvement and innovation within the team.
  3. Sharing of technical knowledge and information.
  4. Developing and improving own personal effectiveness.
  5. Responsible for end-to-end management of assigned tasks including the escalation of issues outside of process.
  6. Ensuring knowledge is kept up to date to be able to take and respond to fault calls where required.
  7. Follow defined business processes in administering customer queries.
  8. Implementing area Emergency Response strategies to deal with Fault Calls as part of the Call Centre or as back up to the Call Centre.

What Makes You a Great Fit

  1. WA Certificate of Education or equivalent.
  2. 3+ years relevant experience in a front-line, high volume, customer service environment.
  3. Demonstrated ability to adapt to and support customer service objectives.
  4. Demonstrated communication, interpersonal and teamwork skills.
  5. Good level of written and verbal communication skills.
  6. Demonstrated ability to achieve competency in using workplace web-based applications.
  7. Demonstrated ability to achieve competency in applying technical information.
#J-18808-Ljbffr

  • Washington, DC, United States Central Intelligence Agency Full time

    Data Engineers act as the on-site point of accountability for Information Technology in CIA communications centers overseas. Full time Bachelor's degree, preferably in a STEM discipline U.S. citizens (dual U.S. citizens also eligible) At least 18 years of age Willing to move to the Washington, DC area Able to complete security and medical evaluations As a...


  • Washington, DC, United States Goodwill Industries International Full time

    Qualifications High School Diploma, GED, or equivalent work experience One-year customer service experience required Proficient in Microsoft Office Suite Ability to pass a background check and drug screen, where applicable for position Responsibilities Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales...

  • Police Officer

    17 hours ago


    Washington, DC, United States Secret Service Full time

    The Uniformed Division's mission is to protect facilities and venues secured for U.S. Secret Service protectees. Throughout its history, the Uniformed Division has accomplished this mission through a tradition of honor, integrity, and a commitment to excellence. The Police Officer position starts at a salary of $73,502.00 (LE-0083-01, step 1) in the Office...


  • Washington, DC, United States Prometric Ireland Limited Full time

    Customer Service Test Center Administrator Washington, DC, USA Req #6673 Tuesday, August 13, 2024 About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million...

  • Office Manager

    18 hours ago


    Washington, DC, United States Gensler Full time

    Your Role Collaborate closely with team members in our fun, innovative and busy Washington, DC office on daily office operations, such as interior facilities and appliance maintenance, maintenance of office printers and copy room supplies, vendor management, office moves, office mail and other administrative/office support as needed. Coordinates...


  • Washington, DC, United States Central Intelligence Agency Full time

    Police Officer-Security Protective Service CIA Police Officers protect Agency personnel, facilities, and information through the enforcement of Federal laws and Agency Regulations, including making arrests and enforcing traffic laws. Minimum Requirements U.S. citizens (dual U.S. citizens also eligible) At least 18 years of age Willing to move to the...

  • Police Officer

    16 hours ago


    Washington, DC, United States Secret Service Full time

    The Uniformed Division's mission is to protect facilities and venues secured for U.S. Secret Service protectees. Throughout its history, the Uniformed Division has accomplished this mission through a tradition of honor, integrity, and a commitment to excellence. The Police Officer position starts at a salary of $73,502.00 (LE-0083-01, step 1) in the Office...

  • Office Manager

    4 weeks ago


    Washington, DC, United States Block Advisors Full time

    Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive to continuously improve our business...


  • Washington, DC, United States Amazon Full time

    Job ID: 2837920 | Amazon.com Services LLC Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA, Santa Monica, CA or Arlington, VA dependent on business need. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses? As a Senior...


  • United States, DC, Washington Hertz Full time

    The Sales & Service Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s...

  • Security Officer

    17 hours ago


    Washington, DC, United States Inter-Con Security Systems, Inc. Full time

    Job Details Level: Undisclosed Job Location: Washington DC (11996) - Washington, DC Remote Type: N/A Position Type: Undisclosed Education Level: Undisclosed Salary Range: $20.00 - $23.40 Travel Percentage: Undisclosed Job Shift: Undisclosed Job Category: Undisclosed Description Overview Founded in 1973, Inter-Con Security Systems, Inc. is a...


  • Washington, DC, United States Omni Hotels & Resorts Full time

    Overview Shoreham Hotel Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls. Associates can enjoy and be rewarded by...


  • Washington, DC, United States Central Intelligence Agency Full time

    Finance Resource Officers provide financial services, including financial calculations based on regulations and operational activities; analysis of programs and budgets; and other job functions. Full time *Higher starting salary possible depending on experience level U.S. citizens (dual U.S. citizens also eligible) At least 18 years of age Willing to move to...


  • Washington, DC, United States Study Select Full time

    How to Become a Digital Marketing and Communications Officer in Australia Definition of a Digital Marketing and Communications Officer The role of a Digital Marketing and Communications Officer is an exciting and dynamic career path that sits at the intersection of creativity and technology. These professionals are responsible for developing and implementing...


  • Washington, DC, United States University of the District of Columbia Full time

    The Office Coordinator provides customer service and office support to approximately 20 on-site employees at the ASPPH headquarters. This person responds to administrative requests, provides logistical support for suite amenities, greets guests, and assists with daily business operations. The position ensures a clean and well-functioning office suite, tracks...

  • Broker Officer

    14 hours ago


    Washington, DC, United States Expressinternationalinc Full time

    The Freight Broker matches the shipper with transportation services to transport goods and vice versa. They act as liaisons, ensuring timely, cost-effective, and safe freight delivery while maintaining strong relationships with clients and transportation companies. This role involves negotiating rates, tracking shipments, and resolving issues, while adhering...

  • Social Media Officer

    16 hours ago


    Washington, DC, United States Study Select Full time

    Accredited courses from leading Australian universities, TAFEs and colleges How to Become a Social Media Officer in Australia: careers in Social Media Marketing The role of a Social Media Officer is an exciting and dynamic career that sits at the intersection of communication, marketing, and technology. These professionals are responsible for managing an...


  • Washington, DC, United States Ctckids Full time

    Description Founded in 1979 by a group of very involved, hands-on, highly regarded therapists, Children’s Therapy Center is on a mission to maximize the potential of children with disabilities. Our approach is to dismantle racism and ableism by offering collaborative, personalized, and family-centered physical, occupational, and speech therapy. We believe...

  • Real Estate Officer

    17 hours ago


    Washington, DC, United States Central Intelligence Agency Full time

    Real Estate Officers run acquisitions from conception, through lifecycle administration, to disposition and are responsible for the leasing operations of a large portfolio of leased/owned properties. Full-time *Higher starting salary possible depending on experience level BA in Business Administration, Finance or equivalent work experience Opportunities for...

  • Administrative Officer

    17 hours ago


    Washington, DC, United States Akima Full time

    Nakuuruq is seeking an Administrative Officer to work in the Northern Capital Region (NCR) in support of a program supporting the Administration for Strategic Preparedness and Response (ASPR). Nakuuruq is seeking an Administrative Officer to work in the Northern Capital Region (NCR) in support of a program supporting the Administration for Strategic...