Design Manager

2 days ago

Chicago IL United States Oak Street Health Full time
Company

Founded in 2012, Oak Street Health is a network of value-based primary care centers for adults on Medicare. With a mission of rebuilding healthcare as it should be, the Company operates an innovative healthcare model focused on quality of care over volume of services, and assumes the full financial risk of its patients. Oak Street Health currently operates more than 130 centers across 20 states and is the only primary care provider to carry the AARP name. To learn more about Oak Street Health’s proven approach to care, visit oakstreethealth.com.

Company Specialties

Primary Care Health Centers, Medicare, Concierge Care, and Older Adults

Job Title

Manager, Design

Location

Treehouse

Role Description

At Oak Street Health, we are building the industry-leading clinical operations and population health platform to support the delivery of high-quality care to the Medicare population. While technology built for healthcare is traditionally difficult to use, clerically burdensome, and impossible to navigate, Oak Street Health is working to restore joy to the practice of medicine by building solutions that are tailored to the needs of our Care Teams.

As a Design Manager, you will advocate for a team of UX and UI designers and enable them to perform at the highest level in our industry. You will use your collaboration skills to set the standards and processes to ensure that every product we develop 'wows' our users with its ingenuity, intuitiveness, and function.

Qualifications
  • 7+ years of experience in user experience design, user interface design, visual or graphic design, information architecture, interaction design, human factors, and other related UX/UI disciplines
  • 3+ years of experience managing, leading, and mentoring UX teams
  • Must have a strong portfolio demonstrating past work experience and deliverables (e.g., visual designs, graphic designs, wireframes, user flows, site maps, research, etc.)
  • Experience working with senior business and technology partners
  • Experience with all stages of the software development lifecycle in both traditional, waterfall and agile
  • Familiarity with design and prototyping tools, such as Adobe Products and Figma
  • Familiarity with translating business objectives into actionable roadmaps for design teams
  • Experience managing and directing a cross-functional team on large-scale customer experience projects
  • Demonstrated abilities in systems thinking; ability to step back and see a project's larger ecosystem, with a focus on solutions that improve not just one feature but the entire user experience
  • Experience creating and managing detailed design documentation for developers and product managers and standards for teams to follow
  • Active contributor in group brainstorms who is comfortable expressing ideas, either informally or in more formal presentations, both to peers and senior stakeholders
  • Phenomenal written and verbal communication skills that inspire others and inject energy and enthusiasm into the organization
  • Note: An online digital portfolio with at least 5 project case studies is required
  • Someone who embodies being 'Oaky'
  • US work authorization
Responsibilities
  • As a Design Manager, you will advocate for a team of UX and UI designers and enable them to perform at the highest level in our industry
  • You will use your collaboration skills to set the standards and processes to ensure that every product we develop 'wows' our users with its ingenuity, intuitiveness, and function
  • Team Member Development: You will hold 1-on-1 meetings with direct reports to support their career development, making sure each have an individual growth plan to realize their full potential
  • Team Advocacy: You will advocate for the design discipline and ensure design strategy is considered in every stage of each project
  • Hiring & Onboarding: You will grow the team by attracting and hiring talent and developing that talent for success
  • Project Management: You will prioritize projects, time, and tasks to meet deadlines for and/or with their direct reports
  • You will work with business partners to prioritize new features and customer experience improvements by advocating for the customer and providing user experience insights
  • Team Process Improvement: You will collaborate with Product and Engineering managers to establish and evolve the design practice and process for the greater UX/UI team
  • Project Metrics and Data Analytics Tracking: You will work with product management, engineering, and product ops organizations to measure product usage using UX metrics and seek alignment on how product roadmap capabilities will move the needle on the key metrics
  • Design Documentation Quality: You will ensure team members document user experience solutions by reviewing presentations, user flows, wireframe specifications, visual comps, prototypes, and other necessary documentation to communicate the recommended user experience to stakeholders and development teams
  • Design Review: You will maintain design quality by leading review sessions with work partners (business stakeholders, and development teams), UX team, and leadership to share design direction and gather feedback
  • Culture Establishment: You will ensure the design team is a great place to work through rituals, team-building activities, and encouraging positive feedback
  • Logistics: You will handle tasks such as acquiring technology, managing team travel, organize documentation
  • Other duties as assigned
Benefits
  • Mission-focused career impacting change and measurably improving health outcomes for medicare patients
  • Paid vacation, sick time, and investment/retirement 401K match options
  • Health insurance, vision, and dental benefits
  • Opportunities for leadership development and continuing education stipends
  • New centers and flexible work environments
  • Opportunities for high levels of responsibility and rapid advancement
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