Operation Support Specialist

2 months ago

Denver CO United States Ace Hardware Home Services Full time

Compensation Details:

$23-$26

Job Description:

POSITION SUMMARY:  

The Operations Support Specialist I (OSS I) is the primary person who answers the phone to discuss our services, prices and availability. Every effort to assist new customers in understanding how we work is expected during each conversation. Once a complete understanding has developed and estimated package/pricing is given, each customer is to be scheduled with a brief description of the type of work, the correct Craftsman, and an exact date and time when work is to be performed. This information is passed along to the Craftsman in the field the night prior. Every effort to assist the Craftsman during this process is to be made from the office.

PRINCIPAL ACTIVITIES:

  • Answering the phone in 3 rings with a smile.
  • Enter lead in CRM, educating customer on AHS and following call blueprint.
  • Schedule job on appropriate craftsman based on skill set and location.  Inputting detailed notes on job description that is easy and clear for CM.
  • Making sure the schedule is packed and with efficiency for the Craftsmen.
  • Return calls, voicemails and emails in a timely manner and all by end of day.
  • Contact each lead, daily and updating the notes in PipeDrive following the sales process.  Each lead should be contacted everyday at least 3 times.
  • Call customers for job review on newly hired Craftsmen after shadow is complete.
  • Call warranty calls.
  • Review schedule to make sure invoices and estimates are complete and paid.
  • Review calls and rate in Centermark Dashboard.
  • General Admin tasks, supply updated, filing, office maintenance.
  • Working with Leadership Team.
  • Maintain a closing ratio of minimum 60%.
  • Send thank you notes weekly
  • Complete understanding of the AHS Service Path.
  • Handling customer complaints and escalating as necessary.
  • Update OSS Summary Sheet everyday

Required Skills: 

  • 5+ years’ experience in customer service skills.
  • Previous dispatching experience, preferred
  • Ability to solve complex problems
  • Excellent written and verbal communication and interpersonal skills.
  • Ability to handle stressful situations and work in a fast-paced environment.
  • Microsoft suite (Outlook, Word, Excel) experience.
  • Minimum of 45 WPM and ten-key a plus.
  • Multi-tasking, time management and prioritization skills a must.
  • Critical thinking skills.
  • Assisting with additional projects and tasks as asked.

Benefits:

In addition to providing our employees a great culture, AHHS also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:
  • 401(k) retirement savings plan with matching contributions (once eligibility requirements have been met)
  • Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
  • Paid time off & paid holidays (depending on role and month of hire)
  • AHHS invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review.
* Benefits are provided in compliance with applicable policies.

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

  • Incentive/Commission/Bonus opportunities (Based on role / grade level)
  • 401(k) retirement savings plan with matching company contributions, eligible on your first day
  • Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
  • Warehouse Merchandise Discount
  • Paid time off & paid holidays (depending on role and month of hire)
  • Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
  • Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
  • Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

* Benefits are provided in compliance with applicable policies.

Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:

Create Job Alert

About Ace Hardware Home Services

Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.

Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS).  AHHS is now Bringing Helpful to Your Home? and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.

Equal Opportunity Employer
Ace Handyman Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Handyman Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Handyman Services reserves the right to change job duties, including essential job functions, according to business necessity.

  • Operation Support Specialist

    2 weeks ago

    Denver, CO, United States Ace Hardware Home Services Full time

    Compensation Details:$23-$26Job Description: POSITION SUMMARY : The Operations Support Specialist I (OSS I) is the primary person who answers the phone to discuss our services, prices and availability. Every effort to assist new customers in understanding how we work is expected during each conversation. Once a complete understanding has developed and...

  • Operations Specialist

    2 weeks ago

    Denver, CO, United States TransLoop Full time

    Title: Operations SpecialistDescription:You will develop rapport with all customer and facility contacts on a coordinator/scheduler level. As shipments are tendered from the customer then accepted by the Account Growth Manager or Account Executive, it is the Operations Specialist’s responsibility to build and schedule each shipment while managing the load...

  • Technical Support Specialist

    2 weeks ago

    Denver, CO, United States The Intersect Group Full time

    Job Description:The Technology Support Specialist will serve as a member of the Technology Services Help Desk team providing courteous and expert technical support to team members in all locations via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups. This position will require the ability to multitask among...

  • Software Support Specialist

    6 days ago

    Denver, CO, United States The Doyle Group Full time

    Software Support SpecialistThe Doyle Group is a proven partner for Placement and Consulting services, headquartered in Denver, CO. Our core mission is to forge genuine partnerships with our clients who seek strategic talent solutions and to assist highly skilled candidates looking for their next career opportunity. With over 30 years of industry experience,...

  • RN LTAC Healthcare Support Specialist

    4 weeks ago

    Denver, Colorado, United States HealthCare Support Full time

    RN LTAC Healthcare Support SpecialistHealthCare Support is seeking a skilled RN LTAC to join their team for a 13-week contract in Denver, Colorado. This opportunity offers a competitive compensation package, including immediate enrollment in health insurance, dental insurance, life insurance, and an employee assistance program. Additionally, you will have...

  • Operation Support Specialist

    4 weeks ago

    Denver, Colorado, United States Ace Hardware Full time

    Job SummaryThe Operations Support Specialist is responsible for providing exceptional customer service and support to customers, answering phone calls, and scheduling jobs with craftsmen. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesAnswer phone calls and...

  • Operations Support Specialist

    3 weeks ago

    Denver, Colorado, United States Ace Hardware Full time

    Job Summary:The Operations Support Specialist will be the primary point of contact for customers, providing exceptional service and support to ensure a positive experience. This role will also be responsible for scheduling jobs, entering leads into the CRM, and providing detailed notes to craftsmen.Key Responsibilities:Answer customer calls in a timely and...

  • IT Support Specialist

    3 weeks ago

    Denver, Colorado, United States State of Colorado Full time

    Job Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at the State of Colorado. As an IT Support Specialist, you will provide technical support to our staff and ensure the smooth operation of our IT systems.Key Responsibilities:Provide technical support to staff via phone, email, and in-personTroubleshoot and...

  • IT Support Specialist

    4 weeks ago

    Denver, Colorado, United States Insight Global Full time

    IT Support SpecialistWe are seeking an IT Support Specialist to join our team at Insight Global. As a key member of our IT team, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical support to clients via phone, email, and in-personManage and resolve...

  • Operations Support Specialist

    3 weeks ago

    Denver, Colorado, United States WESCO International Full time

    OverviewWESCO International, a leading provider of business-to-business distribution, logistics services, and supply chain solutions, is seeking an Operations Support Specialist to join our team. As a valued member of our organization, you will play a critical role in ensuring the smooth operation of our warehouse team.Estimated Salary$60,000 - $75,000 per...

  • Travel Pharmacist

    2 weeks ago

    Denver, CO, United States Healthcare Support Full time

    Seeking a travel Pharmacist in Denver, Colorado for a 13-week contract. Requirements include appropriate licensure, BLS certification, and 1+ year of experience.Benefits:Immediate health insurance enrollmentDental insuranceLife insuranceEmployee assistance programAccess to open investment accountsLicensure and certification reimbursementsResources:Direct...

  • Quality Assurance Specialist

    6 days ago

    Denver, CO, United States Primoris Services Corporation Full time

    It’s an exciting time to join Q3 Contracting! A division of Primoris Services Corporation. We are growing and need to add talent. Q3 Contracting’s goal is to exceed customer expectation with superior service, workmanship and innovative problem solving. If you fit our culture and are looking for a new position, with opportunities to advance and grow with...

  • IT Support Specialist

    4 weeks ago

    Denver, Colorado, United States TEKsystems Full time

    Job Title: IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our team at TEKsystems. As a key member of our IT team, you will provide technical support and assistance to our clients and internal teams.Key Responsibilities:Provide technical support and troubleshooting for IT-related issuesAssist with the installation and...

  • Help Desk Support Specialist

    2 weeks ago

    Denver, CO, United States The Intersect Group Full time

    Our client is seeking an eager Help Desk Support Specialist to join their team as a full-time employee. This resource will be responsible for providing technical support to internal team members in all locations via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups. Requirements: Bachelor’s degree in...

  • Branch Operations Specialist

    4 weeks ago

    , CO, United States Zions Bancorporation Full time

    Job SummaryWe are seeking a highly skilled Branch Operations Specialist to join our team at Zions Bancorporation. As a key member of our branch operations team, you will be responsible for supporting the assigned branch by performing duties in branch operations, new accounts, and branch lending.Key Responsibilities:Supports the assigned branch by performing...

  • Billing Specialist

    4 weeks ago

    Denver, CO, United States Creative Financial Staffing Full time

    Billing Specialist in a Thriving Start-Up!Are you enthusiastic about sustainability and eager to make a difference on a global scale? Our client, a dynamic start-up, is revolutionizing supply chains with its autonomous platform, powered by cutting-edge AI technology. By reducing carbon emissions, enhancing the lives of truck drivers, and creating jobs across...

  • IT Support Specialist

    4 weeks ago

    Denver, Colorado, United States Diverse Lynx Full time

    Job Summary:As a Technical Operations Specialist at Diverse Lynx LLC, you will be responsible for providing top-notch IT support to our team. Your expertise in desktop management, touch support, and local IT will be instrumental in ensuring the smooth operation of our systems. If you have a passion for troubleshooting software and desktop issues, and are...

  • Desktop Support Specialist

    4 weeks ago

    Denver, Colorado, United States Saxon Global Full time

    Saxon Global is seeking a skilled Desktop Support Specialist to join our team. As a key member of our End User Computing team, you will be responsible for providing top-notch technical support to our clients. Your expertise in Windows operating systems, including Windows 10 and 7, will be essential in resolving complex technical issues. Additionally, you...

  • Executive Support Specialist

    4 weeks ago

    Denver, Colorado, United States Pattern Promotions Full time

    Job Title: Executive Support SpecialistJob Title: Executive Support SpecialistCompany: Pattern PromotionsLocation: Denver, COSalary: $42,000 - $55,000Job Type: Full-TimeAbout Us:Pattern Promotions is a cutting-edge marketing agency based in Denver, CO. We specialize in helping businesses build brand awareness, drive sales, and grow through creative and...

  • IT Support Specialist

    3 weeks ago

    Denver, Colorado, United States HDR Full time

    We are seeking a skilled IT Support Specialist to join our team at HDR. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our technology systems and providing exceptional support to our staff.Key Responsibilities:Apply technology to address business needs and constraintsAssist staff to achieve efficient and...