Senior User Support Analyst I

17 hours ago

Milwaukee WI United States Johnson Controls Full time
Senior User Support Analyst I at Johnson Controls summary:

The Senior User Support Analyst I is responsible for guiding field employees in using BSNA software applications and ensuring customer needs are met within a fast-paced environment. This role involves direct support, mentoring, and collaboration with various departments to resolve issues and improve operations. The analyst will leverage their expertise to create documentation, assist in training, and identify trends for strategic improvements.

Be part of the future 

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. 

What we offer: 

  • Competitive Starting Pay 

  • Paid Training 

  • Global Advancement Opportunities 

  • Company Vehicle (as applicable) 

  • Referral Bonuses 

  • Comprehensive Benefits 

  • Medical/Dental/Vision insurance 

  • Health Savings Account (HSA) 

  • Life Insurance 

  • 401(k) savings plan with company match 

  • Short-Term and Long-Term Disability 

  • Employee Assistance Program 

  • Wellness Program 

  • And More  

What you will do

This role is responsible for guiding field employees in the use of BSNA software applications and business processes in a fast paced, changing environment.  You will work closely with IT programmers, Business Leadership and other headquarters departments to ensure that customer needs are fulfilled in order to remove roadblocks to Planned Service Agreement execution.  Must have a working knowledge of NxGen and the HVAC Truck Based business.

 

How you will do it

  • Provide direct support to the BSNA Field Organization, through the creation and timely resolution of Support Requests.
  • Works to achieve timely contact, appropriate communication and follow-up with field personnel to resolve issues, taking direction from BNSA Business Leadership.
  • Works with North America BSNA Business Leadership and other JCI departments to accomplish common, strategic goals.
  • Mentors User Support Associates in learning BSNA business applications and processes and assists in escalation when necessary.
  • Provides input for the development of new tools and processes to aid in the day-to-day operations of the User Support team.
  • Assist in User Acceptance Testing for BSNA Operations applications, and assists in the collection of data from various financial systems to support other SSNA Operations team members.
  • Through on-going analysis, identifies trends and proposes long-term, strategic corrective action by providing input to BE Operations team and software programmers.
  • Creates supporting documentation for the timely resolution of incoming support requests.
  • Maintains documentation in shared filing system.
  • Assists with development or delivery of training material for the BE-BSNA Operations programs.
  • Follows established procedures and guidelines.
  • Responsible for the promotion of and adherence to JCI’s safety policies.

 

What we look for

  • Bachelor’s degree in Business or Finance preferred with a minimum of 5 years progressive work experience in the field or Minimum 5-8 years of service industry experience managing or supporting BSNA truck-based operations.
  • Possesses basic knowledge of accounting/finance and business principles. 
  • Working knowledge of NxGen and Salesforce preferred. 
  • Must have excellent analytical and problem solving capabilities with a strong desire to help others achieve their goals.
  • Must be a willing team player and be able to effectively interact and communicate with a variety of customers from a wide range of backgrounds. 
  • Must be comfortable working in a fast paced environment.

Keywords:

user support, software applications, HVAC, BSNA, customer service, technical support, problem solving, training, documentation, coordination

  • Senior User Support Analyst I

    3 days ago

    Milwaukee, United States Johnson Controls Full time

    Senior User Support Analyst I at Johnson Controls summary: The Senior User Support Analyst I is responsible for guiding field employees in using BSNA software applications and ensuring customer needs are met within a fast-paced environment. This role involves direct support, mentoring, and collaboration with various departments to resolve issues and...

  • Senior User Support Analyst I

    1 day ago

    Milwaukee, WI, United States Johnson Controls Full time

    Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer: * Competitive...

  • Senior User Support Analyst

    1 month ago

    Milwaukee, United States Johnson Controls Full time

    JOB REQUIREMENTS: Be part of the future! We are one team, dedicated to working collaboratively to createthe purposefulsolutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, andwe\'llgive you the space and opportunities to grow and succeed.We are committed tomakea difference. What we offer:...

  • Senior User Support Analyst I

    1 day ago

    Milwaukee, WI, United States Johnson Controls Full time

    Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. What we...

  • Senior User Support Analyst I

    1 month ago

    Milwaukee, United States Johnson Controls Full time

    Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer: Competitive...

  • Senior User Support Analyst I

    2 days ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Johnson Controls Full time

    Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer: Competitive...

  • Advanced HVAC Technical Support Specialist

    23 hours ago

    Milwaukee, Wisconsin, United States Johnson Controls Full time

    Johnson Controls: Senior User Support Analyst IAt Johnson Controls, we strive to propel the world forward through purposeful solutions. We're a diverse team of top professionals dedicated to working collaboratively to create innovative products and services.Salary:$80,000 - $110,000 per yearJob Description:As a Senior User Support Analyst I at Johnson...

  • Senior User Experience Designer

    1 week ago

    Milwaukee, United States Direct Supply Full time

    Position Summary: Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Senior User Experience Designer position, you'll shape our digital customer journey by recommending and implementing design improvements...

  • Senior Support Expert

    7 days ago

    Milwaukee, Wisconsin, United States Johnson Controls Full time

    Job OverviewWe are seeking a highly skilled Senior User Support Analyst to join our team at Johnson Controls. This role will play a critical part in guiding field employees in the use of BSNA software applications and business processes.

  • Senior WD Analyst

    1 day ago

    Charleston, SC, United States TPA technologies Full time

    Job Description Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. The Senior Workday analyst is responsible for evaluating, designing, and executing solutions that maximize the effectiveness of the Workday platform. The candidate should have functional understanding of operational and technical...

  • Senior HRIS Analyst

    4 weeks ago

    Milwaukee, WI, United States Rite-Hite Full time

    Senior HRIS Analyst (Workday)Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve...

  • Lead Business Data Analyst

    1 week ago

    Milwaukee, WI, United States Northwestern Mutual Full time

    At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Northwestern Mutual (NM) has been helping families and businesses achieve financial security for over 165+ years. Through a distinctive, whole-picture planning approach including both insurance and...

  • Lead Business Data Analyst

    2 weeks ago

    Milwaukee, WI, United States Northwestern Mutual Full time

    At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Northwestern Mutual (NM) has been helping families and businesses achieve financial security for over 165+ years. Through a distinctive, whole-picture planning approach including both insurance and...

  • Investment Analyst

    2 months ago

    Milwaukee, WI, United States Northwestern Mutual Full time

    At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Northwestern Mutual Capital (NMC) is a committed investor in the private credit (senior & mezzanine) and equity co-investment (common & structured) markets and a leading player in the investment...

  • Desktop Support Analyst

    2 weeks ago

    Romeoville, IL, United States CBTS Full time

    Core Responsibilities Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. Technical Support Involved in Incident, Problem and Service Request Management. Provide workarounds and solutions based on Service Level Objectives. Deskside and remote support required within Factory...

  • Senior User Experience Designer

    23 hours ago

    Milwaukee, United States Direct Supply Full time

    Position Summary: Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Senior User Experience Designer position, you'll shape our digital customer journey by recommending and implementing design improvements...

  • Epic Analyst Senior

    3 weeks ago

    Tyler, TX, United States Christus Health Full time

    Description Summary: The Application System Analyst Senior serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst Senior will provide application support and optimization. They...

  • Senior Business System Analyst

    4 weeks ago

    Boston, MA, United States Eliassen Group Full time

    Senior Business Systems AnalystAre you energized by innovation? Do you want to combine the fast pace of a start up with the financial backing of one of the most successful companies in the industry? Then be part of an exciting new incubator within our Fortune 50 client's team that is geared at rapidly moving ideas from concepts to scale to help bring these...

  • Senior Business System Analyst

    4 weeks ago

    Minneapolis, MN, United States Brooksource Full time

    Senior Business Systems Analyst Job Description:CHS is seeking a Senior Business Systems Analyst / IT Business Partner Administrator to join our IT Department and support our IT Business Partner (BRM) Team.If you excel in communication, are detail-oriented, and can thrive both in team settings and independently, this role is for you.Key...

  • Senior Business Analyst

    7 days ago

    Milwaukee, United States THE BOERKE CO INC Full time

    JOB REQUIREMENTS: Job TitleSenior Business Analyst Job Description SummaryAs a Senior Business Analyst, you will play a pivotal role in transforming data into impactful visualizations and strategic insights. You will lead efforts to implement innovative data-driven solutions that highlight key trends and support decision-making across internal and external...