System Consultant

3 days ago

Washington DC United States TekSynap Full time
Responsibilities & Qualifications

RESPONSIBILITIES

  • Provide proactive onsite support to one or more Senate offices as assigned.
  • Act as liaison for the SAA.
  • Understand the uniqueness of the Senate office environment.
  • Proactively manage their systems by anticipating issues that could occur in their respective assigned offices due to system changes, software upgrades, and other environmental changes.
  • Research, evaluate, test, and make recommendations of new technologies to the Sergeant at Arms on an ongoing basis. Once an acquisition has been made, develop an implementation plan installing, configuring, and testing equipment; training staff; and updating documentation.
  • Initiate a pre-installation meeting for all server and complex installations in a Senate office.
  • Answer any questions pertaining to the IT catalog with regards to compatibility and the SAA best practices.

REQUIRED QUALIFICATIONS

  • Bachelor’s degree in computer related field.
  • 5+ years of customer direct support.
  • Experience and technical skills in Windows Server, Windows Desktop, Mac OS clients, MS Exchange, MS Office, HP hardware, and Network Communications.
  • Exceptional verbal and written communications skills required.
  • Good interpersonal skills.
  • Strong written and communication skills. OEM certification in the technology being applied.
  • Able to successfully multitask multiple issues.
  • Previous experience at the Senate is a plus.
  • Exceptional verbal and written communications skills required to prepare and deliver technical briefings and reports to SAA staff and/or hardware and software vendors.
  • Experience supporting both Windows and Apple environments with associated back-up solutions and the ability to install and troubleshoot hardware and software in both.
  • Ability to effectively teach concepts to customers.
Overview

We are seeking a System Consultant to join our team supporting the Senate in Washington, DC. This program provides comprehensive services for Local Area Networks (LANs) and Wide Area Networks (WANs), supporting around roughly 12,000 users at the U.S. Senate. The program covers the acquisition, delivery, configuration, integration, and upgrade of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves, upgrades in state offices, and technical assistance for systems, ensuring efficient, secure, and up-to-date IT infrastructure.

TekSynap, a “Fast 50” technology company in the Washington DC area that offers technology solutions to federal, state and local government agencies. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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Additional Job Information

COMPETENCIES

  • Establish Focus
  • Change Management
  • Develop Others
  • Oral Communication
  • Written Communication
  • Interpersonal Awareness
  • Build Relationships
  • Analytical Thinking
  • Conceptual Thinking
  • Strategic Thinking
  • Technical Expertise
  • Initiative
  • Foster Innovation
  • Results Oriented
  • Teamwork
  • Customer Service

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Washington D.C.
• Type of environment: Varies
• Noise level: (Low, Medium, High)
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Citizenship: US Citizen

Clearance requirement: NA

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

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