Title & Registration Specialist I

3 days ago

Portland OR United States Lithia Driveway Full time
Dealership: L0650 Northwest Finance Center

Lithia & Driveway – Beaverton, OR

Full-Time Title & Registration Specialist Needed

  • 80 Hours of PTO front loaded on day 1
  • Schedule: Monday - Friday, 8am-5pm
  • Pay Range: $21.00-$27.00
  • Great benefits and career opportunities
  • Location: Beaverton Mercedes, 9275 SW Canyon Rd, Portland, OR 97225

The Title & Registration Specialist (T&R) has a working knowledge of multiple state DMV processes and guidelines. The T&R Specialist is an individual contributor who is responsible for coordinating customer vehicle purchases for any LAD business channel ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles.The T&R Specialist is responsible for preparing out of state title work accurately and ensuring that out of state title work is submitted within a timely manner.

The Title & Registration Specialist reports to the Business Manager.

Dealership/auto experience is preferred butwe are willing to train someone with an outgoing aptitude, self motivated, result-oriented, problem solving background

We are committed to growing our company and Growing our People

Lithia is about….

Earning customers for life – Taking personal ownership – Improving constantly – Having fun

If you share these goals, we want to talk to you

Responsibilities (NOTE: In some instances, depending on assigned work function, job duties may emphasize certain elements more than others.)

  • Print, review, and analyze inbound purchase of a vehicle’s consumer title and registration documents and verify accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the purchase of the vehicle
  • Research and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
  • Print, review, and analyze outbound sale of a vehicle’s contract paperwork for accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchase
  • Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
  • Be comfortable working directly with customers when needed to resolve registration/title issues
    • Have effective strategies to diagnose and resolve issues in a timely manner
    • Communicate effectively with customers through chat, phone, and CRM/email
    • Answer Customer questions regarding the Purchase paperwork
  • Be comfortable working directly with government personnel when needed to resolve registration/title issues
    • Have effective strategies to diagnose and resolve issues in a timely manner
    • Communicate effectively with customers through chat, phone, and CRM/email
    • Answer Customer questions regarding the Purchase paperwork
  • Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale
  • Meet performance standards of accuracy, timeliness, cure rates, and efficiency as established by the Company
  • Additional work and tasks as needed

Skills and Qualifications

  • Strong attention to detail
  • Excellent communication skills
  • Time management
  • Active listening skills
  • Critical thinking
  • Increased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently
  • High school diploma preferred
  • 1+ years of experience working in a vehicle dealership and/or processing vehicle registration paperwork preferred

Competencies

  • Does the right thing, takes action and adapts to change
  • Self-motivates, believes in accountability, focuses on results, makes plans and follows through
  • Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
  • Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. *

  • Up to 2/3 of time: standing, walking, lifting up to 25 pounds
  • Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
  • Up to 1/3 of time: transport or place up to 25 pounds

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.


The expected pay for this position is $21.00 - $27.00 Hourly.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at

We offer best in class industry benefits:
  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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