IT Technical Support
2 days ago
Job Details:
All potential candidates should read through the following details of this job with care before making an application.
Title: IT Technical Support
Location: Addison, TX
Duration: 12 months of contract | Onsite
Pay: $22/Hr. to $24/Hr.
Job Description:
Providing first line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care.
The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT.
Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.
Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously.
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