Apple Support College Program At Home Advisor

10 hours ago

Berkeley CA United States Apple Inc. Full time
Apple Support College Program At Home Advisor - University of California Berkeley

At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers. Building this environment starts with you If you're a problem solver who easily connects with others, helps friends and family troubleshoot issues and are curious about why things work the way they do, you could be the next Apple Support College Advisor.

As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs — and remind them that behind our great products are amazing people. We’ll train you to be the best.

This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. We’re committed to helping employees explore their potential. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.

Minimum Qualifications
  • Enrolled through May of 2027 or later in at least one class at a university in the U.S. pursuing a bachelor’s degree or higher.
  • A quiet home workspace, ergonomic chair, desk.
  • A hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency.
  • Available for nine weeks of part-time paid training on a set schedule totaling 24 hours a week: four, four-hour shifts during the week and one 8-hour shift on Saturdays.
  • Post training, available to work 20 weekly hours, similar to the training schedule.
  • Able to flex up or down in weekly hours when school is not in session, based on business needs.
  • Able to meet minimum typing speed of 40 WPM while talking with customers.
  • Successful completion of a pre-employment assessment, background check and initial training.
  • 2.7 GPA.
Preferred Qualifications
  • Business, Communications, Computer Science, Engineering or any other tech-related major.
  • Passion for customer service and ownership of the customer experience, including comprehensive issue resolution.
  • Approach opportunities flexibly and with good judgment.
  • Model high standards and demonstrate quality, honesty and accountability.
  • Able to navigate difficult conversations and display resilience after challenging situations.
  • Potential to effectively tailor communication and style to differing audiences.
  • Able to self-manage and work independently in a fast-paced, constantly changing environment.
  • Thrive on a team where expertise is shared and feedback is welcome.
  • Effective time management, including ability to multitask, organize and prioritize.
  • Able to research and grasp technical information across multiple tools while respecting customer privacy.
  • Potential to acquire skills in technical troubleshooting and an eagerness to learn and take on new challenges.
  • Makes space to listen, learn, and amplify diverse perspectives and experience.
  • Actively seeks out opportunities to champion and celebrate inclusion and diversity.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

#J-18808-Ljbffr

  • Apple Support College Program At Home Advisor

    10 hours ago

    Berkeley, CA, United States Apple Full time

    Apple Support College Program At Home Advisor - University of California Berkeley Berkeley, California, United States Students At Apple, we believe that dedication, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the...

  • Apple Support College Program At Home Advisor

    10 hours ago

    San Jose, CA, United States Apple Full time

    Apple Support College Program At Home Advisor - California State University San Jose San Jose, California, United States Students At Apple, we believe that dedication, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the...

  • Apple Support College Program At Home Advisor

    8 hours ago

    San Jose, CA, United States Apple Inc. Full time

    Apple Support College Program At Home Advisor - California State University San Jose At Apple, we believe that dedication, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge...

  • Manager, SRE Engineering Program Management

    10 hours ago

    Cupertino, CA, United States Apple Full time

    Manager, SRE Engineering Program Management - Apple Services Engineering Cupertino, California, United States Software and Services The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and...

  • Apple TV+ Programming

    6 hours ago

    Culver City, CA, United States Apple Inc. Full time

    At Apple, we are singularly focused on bringing phenomenal products, services, and experiences to our customers around the world. We are also storytellers at heart, committed to improving the lives of those we engage, entertain, and hopefully, inspire. As part of our global video business leadership team, you will be responsible for the positioning and...

  • Senior Software Engineer, Apple

    10 hours ago

    Cupertino, CA, United States Apple Full time

    Senior Software Engineer, Apple Cupertino,California,United States Software and Services Imagine what you could do here! At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Are you passionate about building massively scalable services that surprise and delight? Do you have a natural curiosity for...

  • Sr. Engineering Program Manager

    10 hours ago

    Cupertino, CA, United States Apple Inc. Full time

    Software and Services The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple’s high expectations with dedication to deliver...

  • Executive Assistant, Communications and Publicity, Apple TV+

    1 day ago

    Culver City, CA, United States Apple Full time

    Executive Assistant, Communications and Publicity, Apple TVCulver City,California,United States Marketing Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. You bring passion and dedication to your job and there's no telling what you could accomplish. Apple's...

  • Software Engineering Program Manager

    9 hours ago

    Irvine, CA, United States Apple Inc. Full time

    Software Engineering Program Manager (EPM) - Apple Vision Pro Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. It’s the diversity of our people and their...

  • Engineering Program Manager, Quality Office, Apple Services Engineering

    1 day ago

    San Diego, CA, United States Apple Full time

    Engineering Program Manager, Quality Office, Apple Services Engineering San Diego, California, United States Software and Services Do you ever wonder what goes into making Apple products an amazing user experience? We are Apple Service's Quality team, and we ensure that our products exceed our customers’ expectations for quality and reliability! We are...

  • Senior Engineering Program Manager, Cloud Infrastructure, Apple Services Engineering

    9 hours ago

    Cupertino, CA, United States Apple Inc. Full time

    The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. They do it on an extensive scale, meeting Apple’s high expectations with dedication to deliver a huge variety of...

  • Watch System Engineering Program Team, Apple Watch, System PM

    1 day ago

    Cupertino, CA, United States Apple Inc. Full time

    Watch System Engineering Program Team, Apple Watch, System PM The Watch Division System EPT drives and owns our complex prototype Build Matrix - the recipe card for the combination of parts and designs we will build configuration by configuration throughout these major build events. These massive matrices (200+ configurations and 1500+ component options) are...

  • Apple Neural Engine Driver Engineer

    10 hours ago

    Sunnyvale, CA, United States Apple Full time

    Apple Neural Engine Driver Engineer Sunnyvale, California, United States Hardware The Apple Neural Engine is used by thousands of applications to accelerate video analysis, voice recognition, and image processing. Do you want to work on the forefront of ML acceleration? Our Apple Neural Engine Driver team is looking for an outstanding engineer to drive...

  • iCloud Solutions Engineer, Apple Services Engineering

    10 hours ago

    Cupertino, CA, United States Apple Full time

    iCloud Solutions Engineer, Apple Services Engineering Cupertino, California, United States Software and Services Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. Description...

  • Senior Engineering Manager

    9 hours ago

    Cupertino, CA, United States Apple Full time

    Senior Engineering Manager - Apple Services Traffic Cupertino, California, United States Software and Services People at Apple don’t just build products. They craft the kind of experiences that have revolutionized entire industries. The diverse collection of our people and their ideas inspire innovation in everything we do. The Apple Service Engineering...

  • Manager, Development Hardware, Apple Services Engineering

    6 hours ago

    Cupertino, CA, United States Apple Full time

    Manager, Development Hardware, Apple Services Engineering Cupertino,California,United States Software and Services We are looking for a manager to lead the team responsible for supplying internal development hardware to large-scale engineering organizations, enabling successful development and testing of ASE services. The team manages all aspects of the...

  • Software Engineer

    10 hours ago

    Cupertino, CA, United States Apple Inc. Full time

    Imagine what you could do here at Apple. Innovation runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the...

  • Apple Park Construction Project Manager

    10 hours ago

    Cupertino, CA, United States Apple Inc. Full time

    In RE&D, we don’t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and forward-thinking group that manages Apple’s workplaces and workplace service. We develop and run Apple’s global real estate portfolio, lead all related capital construction projects,...

  • WW Sales BPR

    1 day ago

    Cupertino, CA, United States Apple Full time

    WW Sales BPR - Program Manager, PMO Cupertino,California,United States Sales and Business Development Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple...

  • Farm and Home Management Advisor

    1 day ago

    Washington, DC, United States Course Advisor Full time

    What is a Farm and Home Management Advisor? Example of Farm and Home Management Advisor Job : Advise, instruct, and assist individuals and families engaged in agriculture, agricultural-related processes, or home economics activities. Demonstrate procedures and apply research findings to solve problems; and instruct and train in product development, sales,...