Program Manager II, Last Mile Analytics and Quality

2 days ago

Washington DC United States Amazon Full time
Program Manager II, Last Mile Analytics and Quality

Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

Amazon’s Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, and work in collaboration with Amazon’s technology, product, business and operations teams to create solutions for our internal and external customers.

To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role on the team. Our environment is deadline driven, fast paced and requires you to be detail-oriented and comfortable interacting or working with multiple teams (business and technical).

The ideal candidate has a background of running large, cross-functional projects. The candidate is as comfortable working on high-level strategy and design, as they are rolling-up their sleeves and working on implementation. They have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures and eliminate the root cause of defects within current systems. This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work environment. Passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Key job responsibilities

Major Responsibilities:

  1. Program manage the solution for last mile related problems from identification, scoping and sizing to creating long term solutions in partnership with tech, product, business and operations.
  2. Define success criteria for programs and audits processes and create/ drive right metrics to track and influence program health.
  3. Collaborate with multiple teams as a subject matter expert in Transportation and logistics domain and develop solutions that utilize the highest standards of analytical rigor, data integrity and solves problem for the long term.
  4. Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.
  5. Analyze and solve business problems at their root.
BASIC QUALIFICATIONS

- 2+ years of program or project management experience
- 2+ years of working cross functionally with tech and non-tech teams experience
- 2+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr

  • Program Manager II, Last Mile Analytics and Quality

    2 days ago

    Washington, DC, United States Amazon Full time

    Program Manager II, Last Mile Analytics and Quality Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Amazon’s Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, and collaborate with Amazon’s technology,...

  • Program Manager II, Last Mile Analytics and Quality

    2 days ago

    Washington, DC, United States Amazon Full time

    Program Manager II, Last Mile Analytics and Quality Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers...

  • Program Manager, Last Mile Analytics and Quality

    2 days ago

    Washington, DC, United States Amazon Full time

    Program Manager, Last Mile Analytics and Quality Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything...

  • Channel Relationship Manager, AMZL

    2 days ago

    Washington, DC, United States Amazon Full time

    Channel Relationship Manager, AMZL (Last Mile) - South Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking a Channel Relationship...

  • Standards & Audit Manager, Last Mile

    16 hours ago

    Annapolis, MD, United States Electrolux Home Products, Inc. Full time

    At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more...

  • Management Analyst II

    2 days ago

    Washington, DC, United States Quality Support, Inc. Full time

    Management Analyst II - Washington, D.C. (Spanish Language, optional) QSI is seeking a Management Analyst II to support our government client in Washington, D.C.  The Management Analyst II provides support to the Government staff and prepares letters, reports, and specialized correspondence. S/he will be primarily assigned to the National Visa Center...

  • Training Manager/Deputy Program Manager

    2 days ago

    Washington, DC, United States Quality Support, Inc. Full time

    QSI is seeking a Deputy Program Manager (DPM) to support our government client in Washington, D.C. The Deputy Program Manager (DPM) shall support VO under the general guidance of VO/DO and the Contract Program Manager. The DPM will serve as acting Program Manager in the absence of the PM. The DPM will perform a wide range of activities involved in carrying...

  • Program Manager II

    2 days ago

    Washington, DC, United States 1soi Full time

    Solution One Industries, Inc (SOI) serves the Federal, State, Local and Prime sectors by delivering management, training, and logistics experience to enhance the technical, logistics support, and service capability of its clients. SOI has been providing administrative and management support, including engineering services, document management, base and...

  • Heat Exchanger Engineer

    2 days ago

    Washington, DC, United States Last Energy, Inc. Full time

    Last Energy is seeking an experienced Mechanical Engineer with expertise in diffusion bonding to design and develop compact heat exchangers. The Heat Exchanger Engineer will be responsible for analyzing, interpreting, and creating designs and simulations, developing and maintaining engineering documentation, and liaising with cross-functional teams to...

  • Government Grants Associate

    2 days ago

    Washington, DC, United States Last Energy, Inc. Full time

    Last Energy seeks a Government Business Development professional to lead business development opportunities with the US Department of Defense (DoD), US Department of Energy (DOE), the North American Treaty Organization (NATO), and other similar US and international government organizations. Such opportunities will include requests for proposals (RFP),...

  • Program Manager

    17 hours ago

    Washington, DC, United States Hepburn and Sons LLC Full time

    Program Manager Job Locations: US-DC-Washington, DC ID: 2024-1435Category: Program/Project ManagementType: Full-Time Overview As the Program Manager for Hepburn and Sons LLC, you will support the Navy Modernization, Planning and Sustainability Division, Naval Sea Systems Command (NAVSEA), which is responsible for providing the Fleet and modernization...

  • Analytical Chemist

    2 days ago

    Washington, DC, United States Joint Research and Development Full time

    JRAD has an immediate opening for an Analytical Chemist in Washington DC. Job Duties: Analyzes environmental and/or air samples for chemical contamination. Operates and maintains laboratory equipment (e.g., Gas and Liquid Chromatography, Mass Spectrometers) and performs basic maintenance and checks on common laboratory systems. Uses Laboratory Information...

  • Technical Program Product Manager II

    1 week ago

    Washington, United States Cloud Analytics Technologies LLC Full time

    Work Authorization: US Citizen, Green Card, H-1B, GC-EAD, OPT-EAD, L2-EAD, TN Visa Local Candidates Preferred: Non-local candidates must be willing to pay for their own interview travel expenses and relocation costs. Note: Candidates submitted over the max. bill rate will be automatically disqualified. For each position, CBD allows only 2 (two) submittals...

  • Manager, Sales Programs

    17 hours ago

    Dallas, TX, United States Omni Hotels and Resorts Full time

    Overview Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career...

  • Corporate Counsel, Last Mile Legal, WW Ops

    15 hours ago

    Seattle, WA, United States Amazon Full time

    Corporate Counsel, Last Mile Legal, WW Ops We are looking for a skilled attorney to support all aspects of the insurance and claims program for Amazon’s innovative and fast-growing Last Mile logistics and transportation operations. You will be an integral part of the business teams you support, serving as counsel on a broad range of matters, including:...

  • FP&A Manager

    3 weeks ago

    Saginaw, MI, United States Duro-Last Full time

    Duro-Last, a Division of Holcim Solutions and Products US, LLC, has an opening for a FP&A Manager at our Corporate Headquarters located in Saginaw, Michigan. The ideal candidate will be responsible for leading financial planning, forecasting, budgeting, and analysis activities to support strategic decision-making. This is a full-time, salary-based position...

  • Configuration Manager

    4 days ago

    Washington, United States Advanced Program Analytics Full time

     Position Description: Receive, track, and circulate for review contract data deliverables and consolidate review comments and updating statuses in NAVSEA IDESupport in monitoring contractor compliance in accordance with the terms and conditions of the contract (Contract Data Requirements List (CDRL)).Review contractor deliverables for accuracy and any...

  • FP&A Manager

    2 weeks ago

    Saginaw, MI, United States Duro-Last Full time

    Duro-Last, a Division of Holcim Solutions and Products US, LLC, has an opening for a FP&A Manager at our Corporate Headquarters located in Saginaw, Michigan. The ideal candidate will be responsible for leading financial planning, forecasting, budgeting, and analysis activities to support strategic decision-making. This is a full-time, salary-based position...

  • Management Analyst II

    17 hours ago

    Washington, DC, United States Nationwide IT Services Full time

    Management Analyst II - Long COVID Ability to obtain HHS Public Trust HybridWashington DC Nationwide IT Services (NIS) is seeking a Management Analyst II to support the Health and Human Services (HHS) Office of Long COVID Research and Practice. The candidate will support the Secretary’s Advisory Committee on Long COVID, a federal advisory committee being...

  • FP&A Manager

    4 weeks ago

    Saginaw, MI, United States Duro-Last Full time

    Duro-Last, a Division of Holcim Solutions and Products US, LLC, has an opening for a FP&A Manager at our Corporate Headquarters located in Saginaw, Michigan. The ideal candidate will be responsible for leading financial planning, forecasting, budgeting, and analysis activities to support strategic decision-making. This is a full-time, salary-based position...