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IT Service Specialist

1 month ago

DallasTexasUS, United States CSC Serviceworks Full time
The CSC ServiceWorks Story:

We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.

Overview:

Position Summary:
Primarily responsible for providing a full range of technical support to end-users for PC, Android & iOS including, but not
limited to preparing devices for deployment, tracking inventory, responding to service tickets, taking incoming calls and
troubleshooting issues.


Key Job Responsibilities:
• Receive, evaluate, refurbish and image returned devices.
• Record inventory and update changes in asset management system.
• Resolve tickets relating to computer, network, printer, smart phones, tablets, and hotspots.
• Receive calls regarding proprietary applications on mobile devices. Determine cause and escalate as needed.
• Consult with manufacturers and vendors for troubleshooting or repairs as needed.
• Consult with other IT staff and/or elevate high priority problems to the appropriate IT team member or vendor
support teams as necessary for resolution.
• Accurately record, update and document requests and required information into the IT service desk system, log
and track status changes and follow-up reminders, record resolutions for future reference, close tickets upon
completion, and follow up on resolved requests to ensure user satisfaction.
• Other duties as assigned.

Benefits & Perks:
  • Work Life Balance
  • 75% Employer Contribution to Medical, Dental, and Vision insurance
  • Health Savings Account with Employer Contribution
  • Year-round Work & Paid Training
  • Company Paid Life, Short-term, and Long-term Disability Insurance 
  • 401k with generous Company Match
  • Paid Time Off (PTO) & Holiday Pay
  • Flexible Spending & Health Savings Account
  • Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more 
  • Education Reimbursement Program
  • Paid employee Referral program
What we’re looking for:

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.