Sales Manager II
1 week ago
This position assists with the supervision of the In House and Action Line through coaching, modeling, and reinforcing effective sales and customer service practices, behaviors, and results. This Manager is the lead on any and all customer service issues that require experienced and speedy resolution.
Here's why you'll love it hereWe offer an excellent benefits package to our full-time Team Members that include:
Base Annual Rate of $75,000 plus bonuses governed by a compensation plan. Sales Manager II's have targeted annual earnings of $192,000 per year, with some Team Members earning substantially more based on their individual performance.
An outstanding earnings package that includes base pay, monthly, and quarterly bonuses.
Excellent health care options that start on your first day.
Paid Time Off that allows for adventure, rest, relaxation and recuperation.
Retirement Savings Plan with percentage company match and Stock Purchase options.
Our Go Hilton Team Member Travel Program offers deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights per year.
And so much more
Additional Responsibilities Include:
Shapes Strategy for Improving Levels of Customer Service:
Supports the Director of Sales and Sr Sales Manager by challenging the way things have always been done; looking at problems, processes and solutions in new ways; and identifying novel solutions to old problems by trying new methods and technologies. This includes enhancing business results, the customer experience, improving efficiencies, increased cash down payment at the point of sale, etc.
Supports the Director of Sales and Sr Sales Manager in managing the floor and being the point person for customer related expectations and issues of the sales team
Supports the Execution of Sales Strategies:
Responsible for the performance of the overall team and ensuring sales contracts are executed
Follows up with personal sales business, including conversion of pending business, anti-rescission measures, post cancellation calls, etc.
Address any concerns regarding the conduct of a Sales Executive and collaborate with DOS and Senior Managers
Drives for Results:
Individual production performance meets or exceeds minimum performance standards for the site
Responsible for closing sales in accordance with current sales and contract policies
Maintain strong product knowledge and assist Sales Executives with answering Guest questions.
Interact with Guests to ensure they have a solid understanding of HGV product and vacation ownership
Strategize with Sales Executives with regards to sales presentation and product pitch
Conducts motivational, meaningful morning sales meetings
Helps support the leadership team in managing the Sales Executives and helps to hold them accountable for adherence to policies and procedures.
Generates maximum performance in the sales teams by utilizing predefined metrics
Ensures that all new contracts are completed properly and processed according to current policy
Manages staff performance to include creating a positive work environment, driving employees toward desired performance/behavior, recognition of accomplishments, and corrective actions as appropriate
Carries out all other reasonable requests as assigned by management
Qualifications To fulfill this role successfully, you must possess the following minimum qualifications and experience:
High School Diploma/GED
Active Hawaii State Real Estate License
Ability to work a flexible schedule including evenings, weekends and holidays
1-2 years of management experience or 4-9 months of internal HGV management experience
1-2 years of branded vacation ownership experience
1+ years of demonstrated ability to train and motivate individuals in the field of direct sales
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
5+ years of branded vacation ownership experience
Proven ability to multi-task in a fast-paced environment
Proven ability to manage and resolve complex customer service issues
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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