IT Support Specialist
2 days ago
The IT Support Specialist position will report to the IT Manager.
As the IT Support Specialist, you will:
- Assist in onboarding and off-boarding of employees, including system and account provisioning.
- Own and manage the inventory of 300+ Apple devices.
- Provide help desk support for all Earnies and contractors.
- Participate in the deployment of new tools, systems, and product features.
- Serve as new employee's first interaction on day one and help provide an exceptional onboarding experience.
- Strive to provide the best customer service to all Earnies.
About You:
- 1+ years of experience in a Help Desk or Desktop Support role.
- 1+ years experience in a corporate environment supporting Apple devices.
- Experiencing administering one or more of the following: Google Workspace, Slack, Okta, an Apple MDM, and other modern technologies.
- Strong customer service skills, including written and verbal.
- Excellent critical thinking and troubleshooting skills.
Even Better:
- Mac administration experience.
- Have used/supported JAMF or Kandji.
- Certified in Google Workspace or Okta.
Where:
- This role will be based in the San Francisco Bay Area.
- In-office work is expected 2-3 days a week or as needed.
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