Store Manager

3 days ago

Lake Oswego OR United States Pep Boys Full time

Position Summary

Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.

Duties & Responsibilities

  • Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.
  • Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.
  • Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.
  • Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
  • Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.
  • Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.
  • Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies.
  • Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.
  • Partner with the Fleet business team to maintain and build Fleet service customer relationships.
  • Advise associates, technicians, and customers on tires, parts and service programs.
  • Effectively communicates with all store associates, managers, and customers.
  • Key holder and responsible for basic and detailed opening and closing responsibilities.
  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • High school diploma or equivalent required.
  • One year of experience in automotive service environment.
  • Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.
  • Valid Driver's License.
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
  • Acted as a work lead or supervisor previously.
  • Ability to exercise judgement and to work independently.
  • Strong customer service skills.
  • Ability to handle difficult customer situations.
  • Comfortable utilizing up-sell techniques.
  • Strong cash handling skills, including the use of POS systems.
  • Strong verbal communication skills.
  • Demonstrated consistency, accuracy and follow-through.
  • Ability to work Days, Nights, Holidays and Weekends.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.
  • Ability to work under tight time constraints, handle sensitive data and multi-task so that deadlines can be met.
  • Highly organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.

The pay range for this position is between $64,790 to $91,960 yr based on experience, plus bonus potential.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#J-18808-Ljbffr

  • Store Manager

    3 days ago

    Lake Oswego, OR, United States Spencer's & Spirit Halloween Full time

    Hourly rate ranges from $22.25 - $23.50 per hourand is dependent upon qualifications and experience. Brand: Spencer's The Store Manager is responsible for establishing and maintaining Guest Services. The Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage,...

  • Store Manager

    1 month ago

    Salem, OR, United States DICK'S Sporting Goods Full time

    At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.If you are ready to make a...

  • Store Manager

    3 months ago

    Redding, CA, United States The Good Feet Store LRG Investments Group Full time

    Manage all aspects of store operations including but not limited to: sales, vehicle production, customer care and personnel. Ensure the store operates both safely and environmentally compliant, while effectively and efficiently working within the guidelines of the administrative policies and procedures.Essential Functions: Partners with the Environmental...

  • Store Manager

    3 days ago

    Eugene, OR, United States Lids Inc Full time

    Store # - Mall Name: 5259 - Valley River Center For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we...

  • Assistant Store Manager

    1 month ago

    Pleasant Lake, United States Mugg & Bopps Convenience Store Full time

    Description Assist Store Manager to develop and build a team of dedicated sales staff and shift leaders who deliver great, friendly customer service and profitable top line sales. (Top line sales is an increase in gross sales or revenues.) Also fulfill other responsibilities as assigned by the Store Manager. Responsibilities include: Working as part of a...

  • D.C. Retail Store Manager

    3 days ago

    Washington, DC, United States PetSmart Store Support Group, Inc. Full time

    RETAIL STORE MANAGER ABOUT OUR STORES: PetSmart is a retailer unlike any other; we don’t just sell products, we provide solutions that foster happy and healthy homes for pets and pet parents. Our Store Managers lead the operations of our stores through that lens and are passionate about creating a unique, customer-focused environment. As a Retail Store...

  • Assistant Store Manager

    1 month ago

    Portland, OR, United States Genuine Parts Company Full time

    Job DescriptionImagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right...

  • Assistant Store Manager

    12 hours ago

    Oswego, United States Shoe Carnival Full time

    Starting Wage: $16.15 Are you passionate about the retail world and eager to take on a leadership role in a fast-paced, fashion-forward environment? Shoe Carnival, Inc. is looking for a dedicated and driven Assistant Store Manager to join our family. Store Manager, Assistant Store Manager, Manager, Store, Assistant, Customer Service Learn More

  • Assistant Store Manager

    3 months ago

    Portland, OR, United States Genuine Parts Company Full time

    Job DescriptionImagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right...

  • Assistant Store Manager

    4 weeks ago

    Salem, OR, United States DICK'S Sporting Goods Full time

    At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.If you are ready to make a...

  • Assistant Store Manager

    1 month ago

    Salem, OR, United States DICK'S Sporting Goods Full time

    At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.If you are ready to make a...

  • Assistant Store Manager

    2 months ago

    Salem, OR, United States DICK'S Sporting Goods Full time

    At DICKS Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.If you are ready to make a...

  • Assistant Store Manager

    14 hours ago

    Oswego, United States Shoe Carnival, Inc. Full time

    Starting Wage: $16.15Are you passionate about the retail world and eager to take on a leadership role in a fast-paced, fashion-forward environment? Shoe Carnival, Inc. is looking for a dedicated and driven Assistant Store Manager to join our family. This is an excellent opportunity to put your retail experience to work, grow professionally, and make a...

  • Store Manager

    3 days ago

    Salt Lake City, UT, United States Lids Inc Full time

    Store # - Mall Name: 8360 - City Creek Center Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and...

  • Store Manager

    3 days ago

    Salt Lake City, UT, United States Lids Inc Full time

    Store # - Mall Name: 8355 - Fashion Place Mall Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and...

  • Store Manager

    3 days ago

    Salt Lake City, UT, United States Lids Inc Full time

    Store # - Mall Name: 6717 - Shops at South Town Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and...

  • Store Manager in Training

    2 days ago

    Eugene, OR, United States Insomnia Cookies LLC Full time

    Set your timers because our freshly baked cookies are coming next to Portland! Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Eugene store located at 632 E. 13th Avenue Eugene, OR 97401 . We are seeking hospitality-focused individuals looking to join our industry-leading, rapidly growing, nationally...

  • Store Manager

    3 days ago

    , RI, United States Brewedcoffeeshop Full time

    We are seeking a highly motivated and experienced Store Manager to oversee the daily operations of our retail stores located in RI. The successful candidate will be responsible for managing the store staff, ensuring customer satisfaction, and achieving sales targets. Responsibilities: Manage and supervise store staff, including hiring, training, scheduling,...

  • Store Manager

    3 months ago

    Moses Lake, United States Sportsman's Warehouse Full time

    Purpose of Position:The Store Manager is responsible for overall store management, enhancing the customer experience, meeting sales and profitability goals, and managing staff.Essential Duties and Responsibilities:Develop business strategies to raise our customer pool, expand store traffic, increase market share, and optimize profitability.Meet sales goals...

  • Store Manager

    3 days ago

    Providence, RI, United States Adore Me Retail Full time

    About the Store Manager position We are looking for a results driven retail store manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in financial...