Structural Engineer

4 weeks ago


Lake forest CA United States RISA Tech, Inc. Full time

Job Overview

The Structural Engineer (Non-Traditional) position at RISA functions as a structural engineering expert for RISA products and provides both technical and marketing support (content creation) to the company. As a new member of our team, this position will include the following responsibilities:

Responsibilities

  • Utilize engineering and software knowledge to provide live technical demonstrations to prospective clients and customers based on ascertained pain points and workflow inefficiencies.
  • Work closely with sales and success specialists to ensure client satisfaction and adoption by answering specific engineering and software related questions via phone and email.
  • Demonstrate knowledgeable customer service support while maintaining a positive company image during all interactions (phone, email, virtual and in-person) with customers.
  • Create technical marketing content and training materials (articles, webinars, videos) that promote RISA products and answer common prospect/customer questions.
  • Attend conferences, local meetings, and customer visits while providing superior product knowledge and support to customers.
  • Work diligently to ensure customer satisfaction through the entire sales and support process.
  • Up to 10-15% travel to conferences, customer offices, and the RISA office.

Experience

  • Excellent written communication skills with emphasis on providing precise and consistent responses to clients via email.
  • Confident when speaking to customers in person and online.
  • Team player, self-motivated, and positive "can do" attitude.
  • Has strong problem-solving skills.
  • Has persistence and demonstrates follow-through with the clients until issues/questions are resolved.
  • Thrive in a team working environment as well as confident working independently.
  • Able to comfortably communicate engineering concepts with users to solve technical issues via both telephone and email
  • Able to multi-task between projects and deadlines to ensure responsiveness as well as completion of tasks assigned
  • Bachelor’s degree (or higher) in Civil or Structural Engineering.
  • 3+ years structural design engineering experience.
  • Experience interacting directly with customers is a plus.
  • PE license required.

Job Requirements:

  • Full-time position with required core hours.
  • Hybrid located in South Orange County or remote position (with travel required to Southern California office 1 to 2 times a year).
  • Attendance to regular virtual meetings.


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