Client Success Manager

3 days ago

San Francisco CA United States Nextpoint Full time

Join the team transforming how clients succeed with legal technology.

Hey, thanks so much for joining us We totally get how exhausting job hunting can be, so let’s dive right in and share what we’ve got for you.

Who We Are and What We Offer at Nextpoint
Nextpoint delivers transformative software and services for all law-kind. Our award-winning team is 100% focused on making it simple, fluid, and affordable for law firms of all sizes to win the day, with streamlined ediscovery workflows, simplified case management, and best-in-class security at every point. Our secure, cloud-based solution lets teams begin document review in minutes with powerful data analytics tools, a user-friendly interface and collaborative access from anywhere. Innovative case prep and presentation features exceed expectations of what smart eLaw software can do.

We’re problem solvers, simplifiers, and challenge seekers, all united by a shared goal: fostering a happy workplace and delivering great results for our clients. At Nextpoint, we value innovation, creativity, diversity, and initiative, thriving in a tech-forward environment where our team enjoys coming to work. If you thrive in a relaxed, informal setting and love taking on new challenges, Nextpoint is the perfect place for you to grow and be rewarded.

Where and how you can work
Ravenswood is home to our headquarters in Chicago, Illinois, but we are thrilled to expand to the Bay Area with the opening of an extension of our headquarters in San Francisco As a flexible-first organization, this role requires the Customer Success Manager to be onsite at the office or meeting with clients two to three days a week.

What you’d be doing in this role
As a Customer Success Manager at Nextpoint, you’ll be the main point of contact for a portfolio of our existing customers, making sure they get the most out of our platform and services. Your role is all about helping customers fully engage with what we offer, see real value from their investment, and become advocates for us—both by expanding their accounts internally and through referrals externally.

Think of yourself as the "link" for the customer relationship. Throughout the year, you’ll stay looped in with key stakeholders' priorities, keep communication flowing regularly, and bring in the right internal experts when needed.

Account retention and growth are crucial to Nextpoint’s success, and your goal is to create lasting relationships that result in high renewal rates, increased user licenses, more services revenue, and positive feedback like testimonials and referrals. Your mission: keep our customers happy and come back for more

The impact you’ll make

  • Renew Subscription Agreements: You’ll spearhead the renewing of annual subscriptions for accounts in your assigned territory, keeping clients engaged with our services year after year.
  • Grow Revenue with Existing Accounts: You’ll find ways to increase revenue by getting current users more engaged, identifying new users, and spotting opportunities for professional services.
  • Share Nextpoint’s Value: You’ll communicate how Nextpoint’s solutions can help solve client challenges, making sure they understand the value we bring to the table.
  • Lead Demos & Close Deals: You’ll take clients through product demos, prepare proposals, and finalize sales agreements to ensure smooth transitions and happy customers.
  • Keep Client Engagement High: You’ll stay in regular contact with your clients, holding meetings, calls, and check-ins to ensure they’re getting the most out of Nextpoint.
  • Stay Organized & Report Progress: You’ll track your pipeline, accurately forecast revenue, and keep everything updated in our CRM to stay on top of your goals.
  • Collaborate with Teams: You’ll work with Sales, Marketing, Services, and Product teams to ensure a seamless experience for clients from start to finish.
  • Improve Processes: You’ll look for ways to innovate and streamline account management processes, making everything run more smoothly and efficiently.
  • Hit Your Targets: You’ll focus on meeting and exceeding your quarterly revenue goals, playing a big part in Nextpoint’s overall success.
  • Travel When Needed: You’ll have the chance to travel occasionally, whether to the office for team events or to meet clients on-site and strengthen relationships.

Your expertise

  • You’ve got a degree in Business, Marketing, Communications, or you’ve achieved the experience to back it up.
  • You’ve spent at least 2 years working in sales, marketing, project management, client success, or leadership, and you’ve proven you can get the job done.
  • You’re passionate about SaaS and want to make a difference in the industry.
  • You’re resourceful, driven, and always focused on getting results. You’ve got a track record of closing deals and beating your targets.
  • You’re open to feedback—whether giving it or getting it—and you’re comfortable delegating tasks when needed.
  • Communication is one of your strengths, and you know how to explain things clearly and connect with people.
  • You’ve worked in complex solution selling before, especially when it involves a mix of software and services.
  • You’ve got a good head for business and understand how to match client needs with what we offer.
  • You’re familiar with Salesforce and use it to stay organized and keep yourself on track.
  • You’re authorized to work in the U.S. and don’t mind traveling when necessary, whether it’s for events at our Chicago HQ or to meet with clients on-site.

What we bring to the table besides salary

  • Competitive pay that matches your experience
  • Flexible hybrid schedule (2-3 days in-person)
  • PPO Health Plan, plus Dental and Vision coverage
  • FSA options for health, dependents, and transit
  • Generous PTO, paid holidays, and extra perks like flexible summer hours, quarterly mental health days, and floating holidays
  • Annual professional development stipend to keep growing
  • Monthly flexible benefit stipend to spend on what matters to you
  • 401k plan with matching
  • Free lunch in the office Monday through Wednesday, plus a stocked kitchen and bar
  • And more good stuff
  • Most importantly, we offer a psychologically safe and inclusive environment where everyone feels welcome and supported.

Don’t just take our word for it that we’re awesome

  • 50 BEST STARTUPS TO WORK FOR IN CHICAGO, IL 2024
  • 100 BEST PLACES TO WORK IN CHICAGO, IL 2024
  • 50 BEST STARTUPS TO WORK FOR IN THE US 2024
  • Glassdoor
  • G2
  • Capterra
  • Nextpoint Culture

Equal Opportunity Employer

Nextpoint is an equal opportunity employer. We strive to foster a diverse workplace, actively seeking to recruit, retain and promote people of color and LGBTQ+ candidates. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you are interested in our company we encourage you to apply even if you do not see an applicable job description, as we are growing fast and are always on the lookout for high performing, curious, entrepreneurial-minded individuals to join our team

#J-18808-Ljbffr

  • Client Success Manager

    2 days ago

    San Francisco, CA, United States SURREAL Full time

    About Us Surreal is where the world’s leading talent manages their AI likeness. We’re still under wraps, but thrilled to share more with you privately. The Role As a Client Operations Manager, you'll be part of the company's initial team, helping to build and shape the rapid growth of the company; working directly with senior leadership. Your mission is...

  • Client Success Manager

    2 days ago

    San Francisco, CA, United States Optiwatt Full time

    Our mission (share it!): Optiwatt’s mission is to reverse global warming through the advancement of electric vehicle adoption and electrification. We make home energy usage cheaper, greener, and more simple by building towards the world’s largest network of connected and intelligent electric vehicles to balance the electric grid. Our investors are some...

  • Complex Client Success Manager

    1 week ago

    San Francisco, California, United States Writer Corporation Full time

    About Writer CorporationAt Writer, we're revolutionizing the way businesses operate with our cutting-edge AI solutions. With offices in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees is committed to empowering clients with transformative ROI. We've been named one of the top 50 companies in AI by Forbes and a best...

  • Account Manager, Client Success

    3 weeks ago

    San Francisco, United States GoodRx Holdings Inc. Full time

    Account Manager, Client Success (Pharma) GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive...

  • Client Success Manager

    6 days ago

    Troy, NY, United States Fusco Personnel Inc. Full time

    CLIENT SUCCESS MANAGER Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Hybrid Schedule Available Fusco Personnel is currently recruiting a Client Success Manager. This is a FT Direct Hire opportunity in the Capital Region. Requirements: Bachelor's Degree or equivalent experience in customer...

  • Client Success Specialist

    5 days ago

    San Francisco, California, United States Skona Full time

    About Our CompanySkona is a dynamic and innovative agency seeking a highly skilled Client Success Specialist to join our team. We are dedicated to delivering exceptional results to our B2B tech clients, and we're looking for a proactive and organized professional who can help us achieve our goals.Job SummaryThe Client Success Specialist will be responsible...

  • Client Services Director

    1 month ago

    San Francisco, United States Unreal Gigs Full time

    Introduction:Are you a strategic leader with a passion for delivering exceptional service and building long-term client relationships? Do you have the expertise to oversee client accounts, ensure service excellence, and drive business growth? If you’re a client-focused professional who excels at aligning services with client needs while fostering team...

  • Client Success Manager

    4 days ago

    San Francisco, California, United States Reddit Full time

    About the RoleWe're looking for a Client Success Manager - Mobile Apps who can collaborate with Account Managers to create healthy growing partnerships between our App Developer customer base and Reddit. The ideal candidate will have deep industry expertise in mobile apps, mobile User Acquisition funnels, and MMPs, and be able to communicate feedback on our...

  • Client Relationship Manager

    2 days ago

    San Francisco, CA, United States Unreal Gigs Full time

    Introduction: Are you a relationship-building expert with a passion for understanding clients’ needs and delivering tailored solutions? Do you thrive on creating meaningful connections and ensuring client satisfaction while driving business growth? If you’re a strategic thinker who excels at managing client accounts and fostering long-term partnerships,...

  • Vice President of Client Success

    1 week ago

    San Francisco, United States Phil Full time

    Company OverviewFounded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.PHIL’s B2B2C platform provides an end-to-end prescription...

  • Client Success Consultant

    4 days ago

    San Francisco, California, United States Reddit Full time

    Job ResponsibilitiesThe Client Success Consultant will identify areas of additional opportunity within existing client relationships and move them through to close. They will also act as the CEO of their book of business, taking full ownership of strategic bets, revenue forecasting, and operational rigor.

  • Director of Client Success and Growth

    1 week ago

    San Francisco, California, United States Nextpoint Full time

    Unlock Your Potential in a Thriving Software CompanyFoster lasting relationships, drive revenue growth, and make a real impact in the industry.About NextpointAt Nextpoint, we're revolutionizing the way law firms succeed with cutting-edge legal technology. Our award-winning team is dedicated to making our software simple, efficient, and affordable for all law...

  • Senior Customer Success Manager

    2 days ago

    San Francisco, CA, United States WalkMe™ Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...

  • Director of Client Success

    3 days ago

    Indianapolis, IN, United States Newance Full time

    Forj is a growth-stage SaaS company with a bold vision for how members will engage and learn in modern communities of practice. By connecting community with learning, our technology encourages member engagement with content and human connections, leading to a more vibrant community experience that delivers more value to members while helping their...

  • Director of Client Success

    7 days ago

    San Francisco, California, United States Lakera Full time

    A Career at LakeraLakera is a leading AI security company that empowers builders to navigate the dynamic landscape of AI-powered applications. We're looking for a talented Senior Manager Customer Success to join our team. About the RoleThis role plays a crucial part in shaping our customer success strategy. The Senior Manager will be responsible for leading...

  • Director, Client Success

    3 days ago

    Atlanta, GA, United States Rialtic Full time

    About Rialtic Rialtic is an innovative enterprise software platform that enhances the capabilities of health insurers and healthcare providers, allowing them to manage their most crucial business operations efficiently. Established in 2020, Rialtic is supported by prominent investors such as Socium Ventures by Cox Enterprises, Oak HC/FT, UPMC Enterprises,...

  • Director of Client Success

    3 days ago

    Gilbert, AZ, United States Homerun B.V. Full time

    At Sibi, we're looking for a Director of Client Success to join our team in Gilbert, Arizona. Sibi simplifies the process of building and improving a property by connecting manufacturers, contractors, and homeowners directly on one platform. At Sibi, we strive for a culture where teamwork is the epicenter of everything we do because innovation is dependent...

  • Director of Client Success

    3 days ago

    w rizz, AZ, United States Luxury Presence Full time

    Luxury Presence is the fastest-growing digital platform for agents, teams, and brokerages. Our award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve our clients. Since launching in 2016, Luxury Presence has been trusted by more than 50,000 real...

  • Client Success Director

    3 weeks ago

    San Francisco, United States Nextpoint Full time

    Join the team transforming how clients succeed with legal technology.Hey, thanks so much for joining us! We totally get how exhausting job hunting can be, so let’s dive right in and share what we’ve got for you.Who We Are and What We Offer at NextpointNextpoint delivers transformative software and services for all law-kind. Our award-winning team is 100%...

  • Client Success Director

    4 weeks ago

    San Francisco, United States Nextpoint Full time

    Join the team transforming how clients succeed with legal technology. Who We Are and What We Offer at Nextpoint Nextpoint delivers transformative software and services for all law-kind. Our award-winning team is focused on making it simple, fluid, and affordable for law firms of all sizes to win the day, with streamlined ediscovery workflows, simplified case...